Spirit Airlines

Not Verified | Los Angeles to Dallas Ft Worth. Staff in the airport in LAX were unorganized. The flight attendants on the actual flight were very rude. They were impolite to the other passengers behind me, and the ones on my row. I don't think I will fly with them again. I usually don't even book with them. They were the least expensive on ORBITZ. Paying a little more would have spared me and the other passengers from such horrible service.

✅ Trip Verified | Columbus to New Jersey via Myrtle Beach. The absolute worst. Charged to check a single bag in twice because the flight had a stop in Myrtle Beach. So I was charged $50 twice (totalling $100) because "the flight is involves changing planes". I told them that when I got the ticket, it was a single flight. But they insisted that it is company policy. How can you charge for a single bag twice because the trip includes a stop which is the company's making. This is absolute extortion. Spirit appears to provide cheaper rates but by the time you includes charges and fees, it gets more expensive. This was a horrible experience and I will never fly Spirit again.

✅ Trip Verified | I booked a nonstop one way flight from LaGuardia New York City to Dallas/Fort Worth for $245+ $65 for a carry on. The ride was from 1:30-4:30 but I end up arriving at 9pm. Apparently there was a thunder storm so we had to stop at Houston for a little more than an hour. This already sounds false because it wasn’t even raining that hard and other airlines arrived in Fort Worth on time. At first almost half of the plane was empty, stopping at Houston we had a full flight going to Dallas. After boarding on to the plane in Houston we had to wait extra 40 minutes for other new passengers to arrive. I bet the whole point of stopping at Houston was to pick up passengers. After wasting my whole day on this flight they gave me a $50 voucher. This is the worst flight I’ve experienced. First time riding with Spirit and never again. If I can give them 0/10 as a rating I would.

✅ Trip Verified | Dallas to Philadelphia. Thinking of Spirit Airlines? Like the low prices? Wonder if there's a catch? Well, there is. As so many have testified to, it's not worth it. Pay the extra money for a real airline and get where you need to if at all possible. We had a moderate rain storm in Dallas and my flight was delayed over 9 hours, with the return flight stuck in Houston for several hours. We got 5 updates of the estimated time for our flight to get to Philadelphia from Dallas. We were told 6:30, 7:30, 11:30, 12:30, and 3:30am! I couldn't afford to risk waiting that absurd amount of time (9 hours).

✅ Trip Verified | Detroit to Oakland. So we bought a ticket and drove to the airport but when I got to the counter they told me that the purchase was flagged by my bank and refunded. I called my bank and they said the payment hadn't been flagged nor had it been refunded. Because of this I missed my flight, never flying Spirit Airlines again.

✅ Trip Verified | San Juan to Fort Lauderdale. This airline needs to learn customer service, its employees are rude, disrespectful and unhelpful. So I boarded the plane row 3 isle seat and center seat are for me and my companion. The plane is almost ready for departure when a Spirit employee boarded and stops at my row as the window seat is empty. She proceeds to open the overhead bin which is full and proclaims to passengers seated in the area and to the attendants I need accommodation. They need to move their bags under their seats. First of all I paid for my seat and my luggage I'm not moving anything. She was flying gratis and had paid nothing for this flight. She manages to get her space she demanded takes her seat and we are off. I have Parkinson's disease early stages so I have shakes and tremors that come and go that I can't control. Stress tends to make them worse and I was under tremendous stress as 2 days earlier I had been assaulted and robbed at gunpoint in the apartment I was staying in while away on holiday. This employee from Spirit looks at me and says you need to stop that referring to my twitching/jumpy leg. As I proceed to try to apologize and explain she says do your thing just don't disturb me. I have filed complaints with Spirit, even once we landed in Fort Lauderdale the attendants and a supervisor apologised and took my statement. At this point not only from this experience but what I witnessed from the flights I have now taken I would never fly this airline called Spirit again. Being a cost competitive airline doesn't allow you to disregard or mistreat your customers, it merely means you must adopt a strict model for keeping cost down, a smile and helpful customer service attitude is free this isn't where you skimp.

✅ Trip Verified | Las Vegas to Los Angeles. I was really shocked by charge a bag of $52 each way. And seat really small and no even water just a cup for free when I ask staff. I would never fly with them again and hope people can open eyes who they are, no customer service at all.

✅ Trip Verified | Worst airline ever, got charged 4 times on small suitcases, end up even paying for my bags on my way back from Philadelphia to Phoenix and missed my flight, and didnt refund my money on my carry on luggage. Worst ever, please dont use this airline. I had to buy another ticket.

Not Verified | Seattle to Las Vegas. Save money on another airline. I purchased 2 RT tickets for $120 each. Then we paid $55 each both ways for luggage - $220! I could have purchased another seat for my luggage and saved $100. They also charge to go to the counter ($10), to choose your seat ($16-30), for water ($3) etc. The seats were a joke covered in 1/2 inch of foam and faux leather. The backs were uncovered and had no pocket, and the tiniest tray table you’ve ever seen! My (small) tablet was larger than the table. In lieu of a pocket, they had a couple bungee cords to hold up the safety card, but failed miserably due to the previously mentioned plastic seat. The flight attendants were nice, however they do not assist you with lifting your baggage into the overhead bin. For $55 I felt like my clothes should come out dry cleaned and my shoes shined, much less a tad bit of assistance. I am thankful that I got a little cup of ice for free (FREE!) so I could make my gin and soda with the soda water I got at Hudson News and the mini guns I got and carried on in a quart-sized baggie (travel tip - a quart-sized bag holds quite a few of those tiny bottles!) So, we paid $660 for a $440 trip. It could have been $800 had we talked to an agent, chosen seats, and had a soda and tiny snack that are all free on most other airlines.

Not Verified | As my husband and I were just getting to the line to check in at the Spirit front desk, they completely canceled our flight 2 hours before take off. When we asked them what we could do because we needed to get back home they literally said, "I'm sorry but we cant help you until Wednesday!" We canceled the flight because it is going to storm!" with the most disgusting attitude. The thing was there were other flights that were still flying to Chicago. I was extremely disappointed that they couldn't take time to help us find another flight. We spent an hour running in the airport trying to find a flight home. We almost had one but it was taken right as we were paying for the flight. My husband and I had no choice but to drive 13 hours home to Chicago! If you going to canceled a flight 2 hours before take off please either A) Help your guests find other flights home. B) Cancel in a more convenient time bc we could have tried to find a flight home sooner or started driving way sooner. This happened at 4pm flight was at 6.15pm. We drove 13 hours and got home at 6am when I had to be at work at 10am. This company has lost all respect and customers from me and my husband.