Spirit Airlines

✅ Trip Verified | Atlantic City to Fort Lauderdale. Terrible and without any type of assistance! They started with 1 hour till arrive to 3 of delay, no information, and not any type of apologies for the delay accumulated. At the boarding they had the courage to ask 65$ for 0.7 in of over dimensions of luggage. Thanks to them, in addition to the money spent, we had lost a full day of our holiday.

✅ Trip Verified | New York to Dallas Ft Worth. This airline is simply the worst on all points. They can cancel your flight at their whim and you are just out of luck. I got stuck in NYC for 3 days and they refused to offer me so much as a food voucher.

Not Verified | Baltimore to Atlanta. I fly often enough that my 10 month old has already been on 11 flights with me. This weekend was by far the absolute worst flying experience of my life. My family will never be using this airline again. On our way to Atlanta, I checked in online because I knew I would be short on time between leaving work and checking in. When I arrived and waited in the baggage drop line, I was told to go check back in again at the kiosk and get back in line. When I repeated what I had already done, wasting valuable time, the baggage claim lady took forever to type in my information. When I said something, she told me I “had an hour, plenty of time.” By the time she finished and I waited forever through security (bear in mind I had a baby whose stroller, car seat, formula and bottles all had to be swabbed) and got to my gate, they were already almost finished boarding. I didn’t even have time to change my son’s wet diaper before I had to rush onto the plane and the baggage woman was intentionally taking her own sweet time. This is an airport. Every person here is operating under a tight deadline. Spirit attendants should be mindful of that. Once boarded, we were told we would be sitting on the runway for 20 minutes. Then we were told we were going back to the gate to drop someone off. Then we had to do paperwork again for push back. Then we had to get in the back of the line and wait another 30 minutes for take-off. Meanwhile, it’s way past my very wet infant son’s bedtime and he’s screaming. When we finally land, we have to wait again for a gate to open up. Then we have to let everyone with a connecting flight get off first. These parts are not Spirit’s direct fault, but given how frustrating this was, all should have been done to make the rest of our trip as smooth as possible. Instead, when we all deplaned, us families were still left waiting in the hall for our strollers until a flight attendant finally noticed and went outside to find the workers who were supposed to have brought them up. Then they brought up our stroller missing a piece! I cannot fathom why anyone took it off in the first place but I had to find someone to go back down and look for it. Again, this was our eleventh flight with this stroller and we have never had an issue. At this point I just want to get to my destination and put my son to bed but when we got to baggage claim, my suitcase was in a bin busted completely open with my stuff hanging out everywhere for anyone to see or take. At that point I was furious and exhausted and wanted to get away from Spirit as quickly as I could. My fiancé and I decided in that exact moment never to book with Spirit again. On our way back to Baltimore, I checked in online and then again at the kiosk. At baggage drop, there were three workers available. I walked up to one and started to get out my ID and boarding pass. She was talking to the worker next to her and continued talking and talking for a few minutes while I stared at her. Finally, she turned to me and said “check in at the kiosk,” hardly an acceptable greeting for a paying customer. I told her I already did and she told me I should have waited in the line until she called me up. I have a plane to catch! Why don’t Spirit employees understand that? In two different cities I had bag drop people delay me for no apparent reason.

Not Verified | Seattle to Los Angeles via Las Vegas. I wish I could say that I had flown on Spirit Airlines but they oversold my flight and then gave away the seat that I had paid for an upgrade fee to somebody else and then informed me that the next available flight they could get me on was 48 hours later with no compensation. The girls at the front desk were ridiculously rude their customer service is awful. I would rather walk than ever have to fly Spirit Airlines again

✅ Trip Verified | Los Angeles to Atlanta. Two last minute tickets from LAX to Atlanta cost me $59 ea one way & I had plenty of options to choose from, so I chose the earliest flight in case it got delayed. The lowest fare from other airlines was $500 before taxes for the worst flight that had multi-stops and a 4 hr layover, the best flight cost almost $900 for two people. I hope these reviews do not mess up the cheap flights that you can get with this airline. My trip was great & we had a 4 hr delay, but I planned ahead. I booked my flight for an early departure so even if we were delayed we would still get to our destination at a reasonable time. We made flexible accommodations for arrival at our hotel ( check in until 7am). Paid for checked baggage when booking( so cost us about $60 total for two bags), packed our things smart to get the most out of the 40lb limit, still had almost 15lb extra in ea bag & we took all of our clothes (buy lightweight luggage- pack heavy stuff in smallest luggage, lighter stuff in bigger luggage), utilized the two free personal bags to the max (packed all of child's heavy pants/ jeans in my 18" personal bag (no weight limit just has to fit in personal bag space on aircraft there is a bin for you to test this out at check in). We checked in 24 hrs ahead via spirit app, so it took 2 min at the kiosk to print our boarding passes and luggage tags. We arrived 3 hrs early, an extra hour early than recommended for domestic flights in case we ran into issues. Customer service was good because we had no complaints, we knew that to get these prices, the airline did not keep extra planes & pilots available to cover delayed flights like more expensive airlines do, and that everything was al la carte. We took care of our own needs by considering the tips spirit/airport suggested: bringing our own snacks and entertainment and being well prepared. We didn't buy the $11 insurance, but considering the Logistics behind this airline, it may be smart to do so. I did witness two cancelled flights and they were offered refunds or to wait for the next available flight. Insurance apparently reimburses for hotel stays, having to purchase new tickets, and for lost baggage ( if you want to ensure you get your baggage, arrive early to get your bags on the plane, that's just flying 101). Our seats were also very roomy and comfortable, and I am a plus size woman. I saw tall men and bigger sized people also seated comfortably. Our seats were together because they were purchased in one transaction, don't want to pay to choose seats then purchase your tickets in one transaction, there is an option to see how many seats are available b4 buying, so if there are only a few left, you probably shouldn't buy them if you're wanting to sit together. Overall great value, $180 2 ppl 4 bags.

✅ Trip Verified | Ft Lauderdale to Atlantic City. The worst of the worst, never fly on this airline! I flew on them a few years back FLL to Las Vegas, and it was terrible. So I thought to give them a chance again, hoping that maybe something improved, and booked a flight from FLL to Atlantic City. I paid extra for front seats for me and my husband, bags, etc about a month ago when I made reservation. I received and email today which was very deceiving as it just stated " Spirit Airlines Flight Confirmation XXX" , nothing to draw you attention that something was changed. Upon my review I noticed that my husband's seat was changed from front seat which we paid extra for to a seat in the middle which is much less than what we paid (regular seat). And they still showed the full amount for total, which did not add up when you look at their itemized charges! They changed the seat without any warning, tried to not refund any money, they were trying to cheat, it is this simple. I called Spirit, the lady on the phone had a stupid excuse and said there was a glitch in the system, and that she is very sorry, but there is nothing they can do. She was even trying not to refund the money back when I told her that if we can not get our seat back, the seat we paid , then we want a full refund for the reservation. She was trying to tell me that ticket is not refundable, what a nerve! I was got very upset, the manager which they put on the phone was not much better, it seems that they do not give a damn. So I am cancelling the flight and purchasing another flight on Delta.

✅ Trip Verified | Chicago to Las Vegas. Have never flown this airline before and needed a cheap ticket so I chose Spirit without looking into it (my fault). My gate said a different destination so I asked the lady at the desk to confirm I was at the right gate. She didn’t even look up at me and told me it’s correct. On the way to Vegas, gate got changed once, not a huge deal. Most uncomfortable seat ever, overbooked flight, just not pleasant. Didn’t even get an option to purchase in sky WiFi. Drinks cost money, including water, checked baggage prices are insane and you even have to pay for a carry on! Though that was my own fault for not looking into prior. On my way back to Chicago, flight was delayed by an hour, causing me to miss my bus. We actually arrived about a half an hour after the delayed time. Had to sit on the runway because no gates were open for the plane for 30 minutes. Turns out the plane that was supposed to be moving for us was vacant and parked for the night, which apparently no staff knew until another 40 minutes later. While the flight attendants were friendly, they were not very apologetic and just said “life happens like that sometimes”. Deservingly, they emailed everyone a $50 voucher for another spirit flight of choice but I will not be using it. I refuse to fly Spirit ever again. Tickets are cheap, but the added costs and worthless service make it a terrible experience.

✅ Trip Verified | On 8/13/2018, I flew from Oakland to Baltimore Washington non-stop. Received an E-mail informing me that I could do check-in now the day before, Didn't let me after entering last name and conformation no. Tried the day of my departure, still no luck, same thing happened at the Kiosk in the airport. A worker came over and directed me to the desk, where my boarding pass and baggage was completed. When I finally boarded, I noticed that the seat that was assigned to me was a middle seat, with arm rest that couldn't be lifted. I beckoned the attendant over and informed her that I was not comfortable, I suffer with arthritis, sciatica nerve pain, and asked if she could ask if someone could switch seats with me, she informed me that we had a full flight and walked away. Not only was my seat uncomfortable, but my legs were up against the seat in front of me. By the time I got off the plane, I was in deep pain and could hardly walk. I will not fly this airline again, and will not recommend it to anyone.

✅ Trip Verified | New Orleans to Minneapolis. While this airline is super affordable, their business communications practices are garbage! I attempted to book a flight multiple times. I never once got confirmation that the booking was canceled (due to a repeated issue on their end). I finally had to go through a third party site to book it because their website is nonsense. I was almost willing to pay an extreme amount more just so I didn't have to fly on the airline. What it boils down it is don't count on actually having an official booking because they will cancel it at the drop of a hat and not inform you at all, completely stranding you where you are.

✅ Trip Verified | Los Angeles to Pittsburgh. The flight was delayed off and on departure day, which cut into our plans ~ got an email saying delayed three hours, rearranged our plans for the day, then email it was back on schedule, rearranged our new rearranged plans, then emails constantly regarding changes of departure~ then we’re there 3 hours before our flight, bc of an email - wasted 4 hours sitting at LAX doing absolutely nothing! Then changed our gate three times~ boarded the plane and the attendant was rude, and didn’t welcome the passengers~ like it was too much to smile and speak kindly, the plane was freezing, I asked for a blanket and the attendant was totally rude~only to say there aren’t any. I will not fly Spirit again or at least until they’re nicer from the get go until the very end, and on time.