Spirit Airlines

✅ Trip Verified | Horrible airline, horrible service, not cheap. Me and my wife and two children got tricked from a third party ticket, saying that we could bring carry ons. And I’m sure they are in cahoots. You can’t, and they charge 50$ per person per bag per way. So a simple trip from Hartford to Orlando cost us 680$ instead of $380 we were expecting, Then after paying all that extra for the bags, when we got there our bags are all damaged. They were previously brand new. We called when we got back because we were tired and were told it was too late to do anything about. Because 4 hours passed. Never use this company.

✅ Trip Verified | Spirit appears to be cheaper, but once you add the fees for each seat, each bag (including carry on), water, snacks, and checking in at the desk, it is just not worth it! I recently flew Spirit for the first time. I sweated and rushed and weighed my bags to make sure they were under 50 lbs. - the industry standard for checked bags. I get to the airport and use the desk to check in. There I am told that Spirit bags must be under 40 lbs! And I was asked if I wanted to continue. Uh, yeah. I was kind of stuck at that point, since my Uber had left. What was I going to do? Throw some of my clothes in the trash? So, yes, I had already paid $60 for one bag, then I had to pay $100 for the second bag and because they were over 40 lbs, I had to pay another $55. Once on the plane, with teensy weensy leg room (I could have paid more for bigger seats, I know, but I went for the cheapest seats), I was charged $10 for water and a snack. On the way home, the man at the check in desk was rude. On the flight, a flight attendant kept banging into my arm, and it was very, very difficult to reach anyone by phone at Spirit. They have no customer service selection option. I had to pretend I wanted to book another flight in order to reach another rude human being. Both rude people attempted to claim that Spirit's bag prices are easy to find on their website. They are not. The carry-on size for Spirit is also smaller than industry standard. Here's a great idea: warn people by email, especially first time travelers with your airline. I would so much rather fly Delta. I don't care if I have to pay $100 more, at least I know I will have great service and comfortable seats and wow - free water!

✅ Trip Verified | Los Angeles to Cleveland. Do not book with this airline unless you want to lose your money even if you cancel early enough! I had an awful experience from the California wildfire and had to evacuate my home with all my belongings and all and drive out of the state due to the circumstances and cancelled the flight early enough and after telling me to wait one hour before the flight to cancel, I did so and they told me I was a no show and don’t deserve a refund? Told me all they can provide is a credit but I didn’t need the credit after I had to replan my whole future because of this. Really bad customer service and actually very sneaky and wouldn’t trust them with flying me anywhere.

✅ Trip Verified | Akron to Ft Myers. Worst customer service ever. We are now hours behind on our flight to Florida from Ohio due to a mechanical person not showing up at 5:30 am to start the plane and get it warmed up! You are going to hold your paying customers responsible for this when someone slacked off? This is Ohio, expect the weather elements to be bad and have a backup plan in place in case someone decides to ‘not show up to work’. Now we are sitting on the tarmac because yet again, there is another issue with an engine. I have never been so disgusted and disappointed with an airline service. They are offering all of us a credit towards a future flight - well, you can take my credit and give it to another Spirit Airline victim, because that’s what I am. An Unknowing Victim. Do not fly this airline, my travel friends, it’s not worth the cheap fare!

Not Verified | Orlando to Houston. After a bunch of hidden charges got tacked on to my flight, I tried to contact them. I’ve been on hold for 20 minutes the second time, so I’m going to use it to implore you, do not fly Spirit Airlines.

Not Verified | Worst experience I have ever had with an airline company. Our flight has now been delayed for over 18 hours and no compensation has been given except a $7 food voucher. No one at the ticket counter or at the gate has any information and even when they do it is not correct. My flight was supposed to leave at 7:30 pm, they kept us waiting around till 1 am before they said it would not leave tonight. It took them till 4 in the morning to get my checked bag back off the plane to give to me. I tried to explain to them I had medication in the bag that I needed to avoid a seizure but they would still not help me. The one staff at the gate just stood there and laughed at everyone and their situation. A woman on my flight was going to see her dying mother and her mother died before she got there because of this airlines incompetence. Please do not use or recommend this airline to anyone you know. They have no customer service whatsoever and could care less about their clientele.

Not Verified | You have been warned. Spirit delayed our 10:15 flight to 10:45. We were at the lounge and they sent an email at 9:35 saying that the flight was on time. We rushed through security and then we got to the gate with 20 minutes left but they closed the door and we couldn’t board. The ticket clearly says that we needed to be at the gate at 15 minutes before the scheduled departure times of 10:15. Spirit said the next flight out was 21:00 so we cancelled and flew United.

✅ Trip Verified | Do not use this airline! We booked our October trip to Pittsburgh in May. Spirit airlines cancelled our return flight in early June but did not notify us. We found out when we were unable to check in the evening before we were supposed to fly home. The customer service personnel told us that they would have tried to get in touch with us, but they didn’t have our information because we booked through a third party (Flight Hub). They also claimed to have refunded our fares but to this date, that has never happened. The representative also was unable to put us on another flight to get us back to Oakland on Monday but said they could get us on a flight to return on Wednesday. Needless to say, we spent $1100 to get ourselves back to our jobs and home in California. They took no responsibility for their incompetence in their lack of communication of the cancelled flight and sent us a $50 voucher to fly with them in the future which isn’t going to happen. In our opinion they should reimburse us for the flights we had to book to get home as well as the flight that they cancelled. Very poor business practice.

✅ Trip Verified | New York to Dallas Ft Worth. I have used Spirit before and decided to fly this time once again. It was not this bad and now the service is really horrible. Don't book this airline based on the online price. Employees don't treat people with respect and they find every opportunity to charge passengers. Have the right price and let people travel with a carry on. I will not use Spirit to fly again.

✅ Trip Verified | Las Vegas to Philadelphia. Worst experience ever! Do yourself a favor and do not fly with Spirit Airlines ! As a customer I expect to be treated like a human being and not like a moron. I flew from Las Vegas to Philly and I had a problem with my luggage and asked to speak to a manager at the Las Vegas Airport. Firstly he denied to show up when I asked to talk to a manager and when she decided to show up she showed the minimum of effort to fix the situation. I understand that dealing with different kind of personalities is a very difficult job, but in order to work in a costumer service industry you have to be a people person first of all. I was treated as a random person who is trying to get something for free. I am European and I have traveled all over the world and never felt this bad in my life. I try to understand everyone that works in customer service industry, because is a very difficult job, but this supervisor at the Las Vegas airport, didn't do the minimum effort to help me out.