Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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2/10

"will never fly Spirit again"

(United States)

Trip Verified | Portland to Las Vegas. Worst airline ever. You get what you pay for! Anything extra will cost you. Cheap fees when you book your flight, but any thing else will cost you extra. Seats, baggage, meals/snacks ect. You are packed in with uncomfortable seats that do not recline. Carry-on will be charged, do not get on with anything smaller than your purse oryou will be charged extra!!! I will never fly Spirit again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Zero respect and customer service"

(United States)

Trip Verified | Houston to Las Vegas. I am the biggest Phil Collins fan and we decided to have a small weekend get away to Las Vegas and see one of the final performances of this 2018 tour. We chose to fly with Spirit Airlines. Here is where we messed up, by choosing them! SO, are flight was at 9:30 AM on the 27th same day as the concert which was at 7:00 PM. The plan was to go there and have a full day of fun and adventure, we had both never been to Nevada before so the experience was going to be amazing. Our flight is at Bush Airport in Houston, we checked in that morning and had all of our paperwork, tickets etc. ready to go. We spoke with a rude and lazy Spirit employee who had no energy or any type of enthusiasm to help us find where we needed to be our help print our boarding passes (even though we already had them via mobile). That wasted a good 10/15 min right there after she finally understood where we needed to go and what we needed to do, we arrived at the security check in and show the male officer our boarding passes. Now here is where the fun begins. Our boarding passes did not work, nor were they the correct boarding pass, it had only downloaded the return home boarding pass. This was no user error by any means. We wasted another good 15 minutes there easily. After that we rushed back to the Spirit area and spoke to someone else who was just as clueless. She informed us that "our boarding passes cannot be found." What does that even mean? How can something not be in the system that was displayed and emailed to us with conformation! So that wasted another 5/10 minutes in addition to the Spirit Airlines wasting more of our time that privileged us to miss our flight! No big deal right, just get on the next one. Nope, booked! How about the next flight, also booked, there is one at 9:35 PM getting us there around 10:00 PM, (keep in mind the time change). I had to go speak with Delta and American Airlines which I had finally found a flight getting us there around 6:30 PM. We were able to squeeze into the concert as it was starting which was the only thing good about that day, besides being able to spend the day with my wife. After that we had to sight see for about 45 minutes before our Departure flight back to Houston. FUN huh... We were determined to see this concert even though our day was ruined we had to spend even more money we truly didn't have to waste on additional air line tickets. Never fly with Spirit. Zero respect and customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Las Vegas
Date FlownOctober 2018
Ground Service 12345
Value For Money 12345
no
1/10

"airline is a joke"

(United States)

Not Verified | Las Vegas to Seattle. Worst airline ever! Charge you to assign your seats. Charge you $50 for checked bags and carry on bags. Charge you for a bottle of water and snacks. This airline is a joke. Save yourself the frustration and go with another company.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Seattle
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a poor choice on my part"

(United States)

Trip Verified | Detroit to Las Vegas. I vowed to never use Spirit Airlines after my last experience using them 4 years ago. That experience required that my flight was delayed due to their employees neglecting to come to work. Missing my appointment was detrimental to my employment and using a low quality travel provider was a poor choice on my part and I accepted the responsibility of my choice to use them. When I checked ticket costs for my most recent trip the spirit cost appeared exceptionally low so I made the mistake of booking with them again. Spirit charges fees for checked bags and higher fees for carry on bags. I attempted to use their online platform to pay the $45 fee each way for a carry on bag. The platform kept giving error messages and was not functional. When I arrived to pay the ridiculous fee upon check in they had raised the fee to $55 for my small bag. Duped again. Never again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDetroit to Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible, subpar service"

(United States)

Trip Verified | Las Vegas to Columbus. My trip was booked as a package back in September. My flight to Vegas was uneventful. However my flight back was a total disaster. I was told even though I paid for my flight a month previously that I was the last one to check in so since they apparently make the poor customer service choice regularly to over sell their flights I needed to wait and see if someone gives up their seat. So despite the fact you pay for your flight if the airline chooses to oversell you will be put on standby and you don’t even have to miss a flight. Then she tried to say all airlines do it, yet I only experienced it with Spirit! I’ll fly with the airlines in which paying for your flight reserves your seat!! Horrible, subpar service!!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Columbus
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Claustrophobic conditions"

(United States)

Trip Verified | Boston to Cancun via Wilmington. I fly on business weekly and have become accustomed to varying levels of service and generally try to balance all the factors (some things they did well, some not so) This was my first trip with Spirit and I have to say was was by far the most unpleasant flight experience I can recall. 1. Having to pay $65 for carry on? This was a surprise and I’ve not had to deal with this before. I got a bland response from gate agent who flatly stated ‘each airline has its own policies’ When I responded I fly many different airlines and have not seen this’ she simply shrugged and offered no explanation . 2. Cramped seats. Claustrophobic conditions. Flight full. Two large ladies to my left in worse shape. 3. Sulky flight attendants. No complimentary drinks, all for purchase. Scowled when you ask them a question and clearly did not want to be working there. On most flights I take I usually deal with one of these but the other characteristics make up. Spirit failed on all counts and I promise you I will never fly with that airline again. I’d rather pay premium for more enjoyable/tolerable experience than deal with this miserable lot. Happy traveling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Cancun via Wilmington
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you get less than what you pay for"

(United States)

Trip Verified | Terrible customer service. Outrageous fees - $94 for a carry on bag round trip, $136 to change a reservation when the original flight was $140. Flights are rarely on time. The only reason to ever use Spirit Airlines is for a quick 1-2 day trip that requires only a small overnight bag/backpack (and you don’t have to be on time for anything important). I would gladly pay an extra $50-70 to fly Delta. With Spirit, you get less than what you pay for.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Tampa
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a complete rip off"

(United States)

Not Verified | Boston to Las Vegas. I honestly don't understand how this airline is still in business and why people still fly them. I flew into Boston with Delta for less money than Spirit. Delta had comfortable seats. Free carry on bag. Everyone had a TV with shows and new movies, everyone had an outlet so they can charge their phone, we got free drinks and snacks. I flew Spirit back from Boston to Las Vegas and paid more money, and got absolutely nothing on the flight. No entertainment because there are no TV's, no outlets anywhere on the plane not even in the bathroom, no wifi, snacks and even water costs money - ridiculous, seat table is extremely small so you can't really put anything on it, seats do not recline, carry on costs more money than check in baggage - ridiculous, they get you there especially when you think it's free and you show up at the airport and you have to pay 65$ for a carry on bag. What's the point of going on this airline?? It's a complete rip off and they shouldn't be in business. They should be ashamed. I will never fly Spirit again!
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"$65 for a carry on"

(United States)

Trip Verified | Tampa to Boston. Worst flight ever. $65 for a carry on, no tv, no air running on the plane while boarding so it’s an oven, right seats, rude counter person. Never fly Spirit Airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Boston
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with Spirit again"

(United States)

Trip Verified | Kansas City to Ft Lauderdale via Detroit. Would avoid at all cost. Im sure it could get worse but not sure how. The app to check in doesnt work so dont plan on that. And if you try to check in 44 minutes before your flight, you will be denied and not even allowed the opportunity to try. The cheap prices look attractive, but they are made possible by practices that border on fraud. Its worth the extra 30 bucks to fly with a reputable airline. Will never fly with Spirit again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKansas City to Ft Lauderdale via Detroit
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no