Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3364 reviews
3/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Absolutely terrible. I knew it was budget but the customer service and queue times are horrendous. Flying IAH to ORD there's consistently a 30 minute wait to begin deboarding the flight. The planes are outdated and I honestly feel in need of a shower and Laundromat after a 2 hour flight in their terrible seats.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Spirit Airlines doesn't seem to care for passengers' convenience and miss every opportunity to make them happy! My weekend trip started with a delayed flight 108 from San Diego to Dallas. However the circumstances were understandable: the plane landed in the international terminal and took time to get re-positioned at the respective gate. Fine! The return flight 107 was an excruciating deal-breaker. Due to a glitch in engine all the passengers were asked to disembark the plane. The repair took 2.5 hours. We were left on our own mercy! When we boarded again the whole gig took off as if nothing ever happened except for a rambling mentioning of 'a slight delay'. I'm thankful for the crew's decision to take their time to investigate what was almost hurtful was the lack of accountability! Most of the passengers were hoping for some free drinks - but when the pilot announced "drinks for purchase" there was an audible growl amid the passengers.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

We flew from Baltimore to Las Vegas. One flight was straight through and the other one we had to get a connecting flight. Every flight was on time. We had no problems with any staff. There wasn't a lot of leg room and not only did our first group of flight attendants apologize for that fact but my husband and daughter who are taller than my 5'6" did not complain. It would be better if they provided more of the roomier seats.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

They try to hook you in with the "bare fare". Which is code for al a cart. Aka they charge you for everything. First the flight cost. It seems low. But then you have to pay for a seat pay for a bag (each way no round trip baggage). By the time it was all said and done I came to realize the "cheap flight" with 2 layovers before I would arrive would have been cheaper through Southwest on a direct flight. My flight was delayed and then delayed again and then delayed again. I received the information from my email not from the lady behind the counter at the gate while waiting. During my layover my next flight said on time. Past the boarding time. Past the flight time. Finally it was cancelled a half hour after it should have taken off. Due to no pilots. Then we're told to form a line. 4.5 hours into the line. I still have not been helped. Not with a hotel not with a new flight nothing was offered to eat or drink and by the time they announced the cancellation all of the eateries in the airport had closed. None of the employees knew what they were doing they had no direction. People that were being helped were told to hold while employees disappeared for 30mins and one employee said she would be right back to finish with a customer and never came back. I will never fly Spirit again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Spirit Airlines customer review

(United States)

Every week I travel to Chicago from Houston. Good part about flight is it departs on time most of the time. Worst part is when you land. Very rarely you have gate available for the flight that reaches on time. Whoever is scheduling flights for Spirit needs to be fired for not doing their jobs. I can't understand why they have 4 flights coming in at the same time when they have only 2 gates available.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

April 28 flight 832 to Orlando. May 2 flight 713 to Houston. This was the first time I had flown Spirit so I was a little apprehensive. My total experience was very positive! The cost of the flight was amazingly low. The Spirit personnel were friendly and the plane itself was clean and comfortable. The flight itself was smooth and on time.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Spirit Airlines customer review

(United States)

April 8 2015 flight 323 and April 13 2015 flight 424. When we booked with Spirit I was terrified for our flight due to all these awful reviews. After flying with them I feel like a lot of people only write reviews when they get bad service. I know a lot of people actually have had bad experiences but ours was fine. Yes you do have to pay for everything but they do tell you that on the website. I flew to LAX from MSP with my husband and two little girls. Flights were all on time. Everyone was nice. No problems at all. If you're thinking of flying Spirit don't let all these bad reviews deter you.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

We booked with Spirit to fly to Puerto Rico (round trip). We flew out of MCO airport in Orlando and were very disappointed with the flight there and back. First off we had to pay 90$ to check in our bag because it was over 40 pounds. 90$ there and back. $180 alone in luggage costs! Next we get on the plane and the seating space is very small and uncomfortable! Only people that will feel comfortable in those seats are children. My boyfriend is 6 feet 4 inches and his legs were cramped the entire flight. Regardless of being able to purchase "Big Room" seats every person should be comfortable while flying. It was miserable. Secondly there was an AC problem where the entire flight was 60 degrees. It was freezing. It was impossible to rest during the flight because there was no leg room and it was so cold. Thirdly we have to purchase drinks and snacks. After paying 90 dollars for luggage you think people are going to pay for snacks! On the way back we bought a blanket for the plane not mentioning already spending 90$ for our luggage. We even decided to purchase bigger spaced seats since we were so uncomfortable last night which was 16$ per person. We paid 32$ for more leg room and when we got on the plane it was just as small. We fly all the time and we are never going to fly on Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

We got a package deal to Vegas from Kansas City to get married. The price was right in the beginning. We checked in only to find out the normal sized carry on was too big for this particular airline! We flew with a group so it was interesting to see the inconsistency of prices. Our bag was $55 another $50 another $45. The plane itself was fine. Smaller seats less leg room but the good news is you can get in the luggage rack if need be for all of the empty space! Both flight to and from our destination were late with no apparent explanation. We did receive an email stating our flight was delayed however you get there in a timely manner only to hear horror stories of how people's flights are canceled for no reason with no refunds or my favorite people receiving an email of a delay to find the flight was on time so they missed it resulting in them having to purchase another ticket! No snacks or drink provided. Without a doubt the worst airline ever! Never again!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

On May 10 2015 flight #365 from New Orleans to DFW was canceled due to inclement weather in North Texas. The customers were definitely not a priority for the airlines. The customer service lines were non existent was on hold for an hour. When I reached the ticket counter the ticket agents couldn't have cared less about our predicament. The only option given was a refund. No options for hotel or rental car vouchers were offered. We were even told that we would have to pay and extra $90 fee if we wanted to book the next available flight home the next day! Never again Spirit. I'd rather drive.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]