Spirit Airlines

✅ Trip Verified | Houston to Chicago. While in flight I ordered a coke (Because Spirit doesn't give you a complimentary drink) Since that flight I was charged 3 different times for different beverages some more than one drink per charge. When I called Spirit about it they apologized but said they use an outside party and we should cancel our card through our bank. Excuse me? I didn't authorize/trust an outside company to use my card I authorized Spirit to use my card and I expect if a problem arises that Spirit stand behind its actions. Never flying Spirit again.

✅ Trip Verified | Dallas Ft Worth to Ft Lauderdale. Do not fly this airline. I can't stress that enough. They are most assuredly "gangsters" of the air. Usually when a person is being spirited away, it means something bad is happening. Not only do they charge you for everything, I believe their prices are higher than better reputable airlines because of this. Their customer service needs to be improved. I just want to know what happened to the consumer protection agency? When all airlines are allowed to take your hard earned money, can use any excuse they want to not allow you to board the plane or remove you from a plane and then keep your money.

✅ Trip Verified | Detroit to Montego Bay via Ft Lauderdale. Worst airline ever. Avoid at all costs. Canceled our flight and did not notify us. Showed up to the airport and spent 4 hours trying to figure it out. Would not book us on another airline. Scheduled us another flight for following day costing us hundreds of dollars on our vacation. Worst experience.

✅ Trip Verified | Atlanta to Detroit. Avoid this airline like the plague. Once they finally cancelled my flight after 9 hours of delays for a mechanical problem, they put me in a hotel that was roach infested. Disgusting experience all around.

Not Verified | First off, wasn't thrilled about having to check in through a kiosk machine and paying $50 for a suitcase, but flying from Oakland to Las Vegas at least the person behind the check-in counter was at least kind enough to help us out when we had questions regarding using the self serve machine. Not so much coming from Las Vegas to Oakland the person behind the counter would not answer any questions would not do anything kept quoting the fact that is it a it is a self interactive kiosk to do your own check-in otherwise he needed to charge us $10 a person for any help. He would not even answer a single question was so rude. $50 each way for a 1 checked bag each way is very expensive, so maybe the flight being cheaper does not really matter because you're paying a lot more with a suitcase. Also, the legroom and seats are extremely tight - never will use this airline again.

✅ Trip Verified | Horrible airline, horrible service, not cheap. Me and my wife and two children got tricked from a third party ticket, saying that we could bring carry ons. And I’m sure they are in cahoots. You can’t, and they charge 50$ per person per bag per way. So a simple trip from Hartford to Orlando cost us 680$ instead of $380 we were expecting, Then after paying all that extra for the bags, when we got there our bags are all damaged. They were previously brand new. We called when we got back because we were tired and were told it was too late to do anything about. Because 4 hours passed. Never use this company.

✅ Trip Verified | Spirit appears to be cheaper, but once you add the fees for each seat, each bag (including carry on), water, snacks, and checking in at the desk, it is just not worth it! I recently flew Spirit for the first time. I sweated and rushed and weighed my bags to make sure they were under 50 lbs. - the industry standard for checked bags. I get to the airport and use the desk to check in. There I am told that Spirit bags must be under 40 lbs! And I was asked if I wanted to continue. Uh, yeah. I was kind of stuck at that point, since my Uber had left. What was I going to do? Throw some of my clothes in the trash? So, yes, I had already paid $60 for one bag, then I had to pay $100 for the second bag and because they were over 40 lbs, I had to pay another $55. Once on the plane, with teensy weensy leg room (I could have paid more for bigger seats, I know, but I went for the cheapest seats), I was charged $10 for water and a snack. On the way home, the man at the check in desk was rude. On the flight, a flight attendant kept banging into my arm, and it was very, very difficult to reach anyone by phone at Spirit. They have no customer service selection option. I had to pretend I wanted to book another flight in order to reach another rude human being. Both rude people attempted to claim that Spirit's bag prices are easy to find on their website. They are not. The carry-on size for Spirit is also smaller than industry standard. Here's a great idea: warn people by email, especially first time travelers with your airline. I would so much rather fly Delta. I don't care if I have to pay $100 more, at least I know I will have great service and comfortable seats and wow - free water!

✅ Trip Verified | Los Angeles to Cleveland. Do not book with this airline unless you want to lose your money even if you cancel early enough! I had an awful experience from the California wildfire and had to evacuate my home with all my belongings and all and drive out of the state due to the circumstances and cancelled the flight early enough and after telling me to wait one hour before the flight to cancel, I did so and they told me I was a no show and don’t deserve a refund? Told me all they can provide is a credit but I didn’t need the credit after I had to replan my whole future because of this. Really bad customer service and actually very sneaky and wouldn’t trust them with flying me anywhere.

✅ Trip Verified | Akron to Ft Myers. Worst customer service ever. We are now hours behind on our flight to Florida from Ohio due to a mechanical person not showing up at 5:30 am to start the plane and get it warmed up! You are going to hold your paying customers responsible for this when someone slacked off? This is Ohio, expect the weather elements to be bad and have a backup plan in place in case someone decides to ‘not show up to work’. Now we are sitting on the tarmac because yet again, there is another issue with an engine. I have never been so disgusted and disappointed with an airline service. They are offering all of us a credit towards a future flight - well, you can take my credit and give it to another Spirit Airline victim, because that’s what I am. An Unknowing Victim. Do not fly this airline, my travel friends, it’s not worth the cheap fare!

Not Verified | Orlando to Houston. After a bunch of hidden charges got tacked on to my flight, I tried to contact them. I’ve been on hold for 20 minutes the second time, so I’m going to use it to implore you, do not fly Spirit Airlines.