Spirit Airlines

✅ Trip Verified | Tampa to Minneapolis. I’ve read so many poor reviews for Spirit but was pleasantly surprised both to and from Tampa (home is MSP). We booked a last minute Thanksgiving trip and it was the only airline with direct flights the days we needed and within budget for a family of four. I knew the stipulations and we planned accordingly. Seats are comfortable but unless you upgrade what plane’s really are? Contemplating joining their “$9” club because I plan to use them a lot more now.

Not Verified | Dallas Ft Worth to Tampa. I will no longer fly with Spirit Airlines, regardless, of price for a ticket. They are unprofessional, lack sympathy of having a service dog. I was informed from a representative days before my flight, what documents are needed for my service dog. I was told bring an updated certified letter from my doctor, that's it. Well, turns out that is incorrect! I had to pay for my pet. American airlines did not give me such a hassle. American airlines have great deals for their customers including entertainment, AAdvantage program, great food, drinks, AC and professionalism. Moving forward, American Airlines will always be my first priority when I travel.

Not Verified | Flew Fort Myers to Hartford. Biggest rip off ever - for one bag I was charged $85 and they tried to charge me for a back pack carry on. The staff were rude. You had to pay for even a water, no drinks or snacks were offered. They tried to charge for bogus items. I will never fly Spirit Airlines again.

Not Verified | Boston to West Palm Beach. I should know better. So paid for two aisle seats before flight date. Get to airport and Spirit changes them to an aisle and a middle. Didn't notice until we went to gate but gate agent changed us back to two aisle seats. Get on plane and they have given one of our seats to someone else. She admittedly didn't pay for the seat but moved her anyway. So who ends up having to move - my husband and me to a window and an aisle with the whole row. Now although we had the row I am annoyed that I did not get what I paid for. As I write this we are 22 minutes late just sitting on the plane due to "mechanical issue". It's going to be a long day! I have not flown Spirit in years and this just reiterates some of the reasons why.

✅ Trip Verified | Fort Lauderdale to Newark. This airline is terrible. The seats are small and you must pay to choose your small seat! They charge you for your bags, but your checked luggage can’t weigh more than 40lbs. Industry standard is 50 lbs. And they charge you for carry-on baggage! Once you are on the plane, you are charged for drinks. And if you want a snack you’re charged. My 8:45pm flight home was delayed. We received the first delay notice at 11am. Then, at 7:30pm, it was delayed to an even later time. When I asked the gate agent if this flight was eventually going to be cancelled, she brushed me off. I explained I needed to know the situation because I had childcare issues at home - again, I was brushed off. I called customer service, who told me it was delayed because of a mechanical issue. So, this mechanical issue was detected before 11am (when I received the first delay notice) and there were still issues at 8pm, causing this plane to be delayed until 10:10pm? Why wasn’t something done about this or a new plane brought in? I will never use this airline again. I don’t even want their compensatory voucher!

✅ Trip Verified | Los Angeles to Baltimore. I travel a lot and this was by far the worst airline I have ever been on. As a first time spirit airline traveler, I wasn't aware that you would have to pay for a carry-on bag. At the ticket counter, the attendant clearly saw my carry-on but said that everything was okay. However, at the gate, they made me pay $65 to take my carry-on bag inside. The attendant was extremely rude when I told her that I wasn't told I would have to pay at the ticket counter. When I asked what my alternatives were, she said I could wait and fly in two days and pay for the carry-on at the ticket counter or not take my bag with me. In addition to that, the flight was overbooked causing delays as they forced an elderly woman off the flight to give the seat to someone else. I will never fly with spirit airlines again and will tell all my family and friends not to fly with this airline either. BTW, the seats didn't recline, no entertainment, and next to nothing refreshments. Very stressful and bad experience. Stay away folks. Pay the extra few bucks and fly with any other airline.

✅ Trip Verified | Baltimore to Montego Bay. Don’t do it! Book a flight for thanksgiving day and the flight was pushed back time after time claiming maintenance issues. Paid for all inclusive at a resort and all Spirit offered was a 50 dollar credit to use on a flight that must be booked within 60 days, and a meal voucher worth 21 dollars not even an entire meal covered by my all inclusive fee. Customer service at the gate was also terrible, we were updated via email before we were informed in person. Biggest mistake! I ended up having to pay 75 dollars to check a bag because it weighted 49 lbs.

✅ Trip Verified | Los Angeles to Oakland. Worst flight I had travel in my life, they have many hidden charges they don't serve water even, when I asked for a cup of water and air hostess said $3 please. I don't recommend.

Not Verified | New Orleans to Fort Lauderdale. Pleasantly surprised. I’ve heard terrible things about Spirit so I was reluctant to fly it, however they took me by surprise! The seats were small and did not have much leg room but other than that it was great. We had a lay over and on all 3 flights we landed 30 minutes early. I don’t think I would use spirit if I was going somewhere far but for a simple cheap flight I will definitely fly with them again!

✅ Trip Verified | Fort Lauderdale to Atlanta. How about I am in the FLL airport from 10:30 am for a 12:30 Spirit Airlines flight, FLL to ATL and missed the flight by 2 mins. Why? Because; 1) there was no flight change notification over the PA for the gate change from G5 to G10; 2) The Customer Service Representative whom I was seated across from disappeared, otherwise, she was very busy on her personal phone; 3) When I asked the nearest Spirit personnel the status of my flight, they did not have any information; 4) When I got to the correct gate, the desk agent did not know what to do, even though the aircraft was still at the gate (I have her name and ID # in case you are interested) 5) I was told that it was my fault for not hearing the announcements which I did listen out for in the event of any delays, b) not seeing a screen display that was not posted; not receiving any notification (even via email) that was not sent; and of course any other egregious acts that I committed as a seasoned traveler who has never missed a flight. I think was made my mouth remain agape during this series of events was the nonchalant and dismissive attitudes of the Spirit staff. Spirit, your reputation precedes you, but this one is definitely up for discussion in front of every audience that I can reach.