Spirit Airlines

Not Verified | My husband and I flew from Atlanta to Fort Lauderdale with 2 bags in which we paid $30 each. On our arrival to Atlanta our bags were over weight. The check-in attendant was a very nice lady who combined the weight from both bags and only charged us $30 extra. On our return flight from Fort Lauderdale to Atlanta we knew our bags were overweight and expected the same charge as there was the same things in both the bags we flew in with. The first lady at the self check-in did the same. However when we did the final check-in for our bags the Attendant charged us an extra $55 on top of the $30. We got the first woman and the Two attendant discussed the problem. They disagreed with the fees for the weight. We tried to explain what Spirit did in Atlanta but the 2nd attendant did not care. She was very rude to us and argumentative. She was charging us a total of $85 not $30. We let her know there should be the same standards in all of Spirit Airlines not what each wants to charge. The two attendant just argued. One said she was going to get with the supervisor. We let them know we were never flying on Spirit again. We paid the fees just to meet our flight.

✅ Trip Verified | Honestly can’t believe that in 2018 people would put themselves through the hassle of flying literally in the shell of a plane. Giving their hard earned money to a company that bluntly does not care about passenger experience or their health. Spirit Airlines is a no no, this is budget if you want to call it that travel at its worst. No food, no beverage not even water to take medication, no WiFi or screen with any information about flight status, very uncomfortable seats none reclining more like sitting on an iron plate with no padding, surprised when they didn’t have a cover fee to use the restroom or someone at the door charging a fee depending on bathroom necessities. Website is misleading by not allowing you to choose your seat without having to pay more money when a seat should be included with original fare. When did we go back to the The Flintstone era in flying.

✅ Trip Verified | Tampa to Chicago. Garbage airline, garbage customer service. Girl at the boarding counter looked like she wanted to murder me just for asking what time my flight boarded after being delayed. Not a hard question but her attitude was horrible! I will never use Spirit Airlines again.

Not Verified | Plane arrived late to Tampa airport. After boarding and leaving the gate a minor issue was detected. Already running 1.5 hours behind. Flying from Pittsburgh to Tampa flight was overbooked. Flying from Tampa to Pittsburgh, guess what. Overbooked. Extremely small seating area. Definitely not worth saving a few dollars.

Not Verified | This is my first and last time flying with Spirit Airlines from Detroit to Las Vegas! Big rip off by the time Spirit nickels and dimes you, I could have flown on a better airline such as Southwest! Customer service is very rude, seating is tight and uncomfortable. Never again will I spend my money on this airline! Stay away.

✅ Trip Verified | Las Vegas to Dallas. I have heard nothing but horror stories about spirit. So do understand I was very skeptical about booking a flight with them. Surprisingly, I had no issues with my flight. The thing with low cost airlines is typically you have to pay for everything (carry-ons, seating, baggage, snacks etc). I went into purchasing this flight knowing that. So the extra costs for those things didnt bother me since I got the flight so cheap. Check in was a breeze. And i was surprised to learn that if you have multiple luggage (I had 2 , one was 49 lbs and the other was 28 lbs ) and one is heavier than 40 lbs, Spirit wont charge you if the combined weight is under 80 lbs. So that was great. My flight was on time, and the area I sat in was very spacious for coach. I think peoples issue with spirit is they dont know about those additional charges. I have no complaints

✅ Trip Verified | Tampa to Minneapolis. I’ve read so many poor reviews for Spirit but was pleasantly surprised both to and from Tampa (home is MSP). We booked a last minute Thanksgiving trip and it was the only airline with direct flights the days we needed and within budget for a family of four. I knew the stipulations and we planned accordingly. Seats are comfortable but unless you upgrade what plane’s really are? Contemplating joining their “$9” club because I plan to use them a lot more now.

Not Verified | Dallas Ft Worth to Tampa. I will no longer fly with Spirit Airlines, regardless, of price for a ticket. They are unprofessional, lack sympathy of having a service dog. I was informed from a representative days before my flight, what documents are needed for my service dog. I was told bring an updated certified letter from my doctor, that's it. Well, turns out that is incorrect! I had to pay for my pet. American airlines did not give me such a hassle. American airlines have great deals for their customers including entertainment, AAdvantage program, great food, drinks, AC and professionalism. Moving forward, American Airlines will always be my first priority when I travel.

Not Verified | Flew Fort Myers to Hartford. Biggest rip off ever - for one bag I was charged $85 and they tried to charge me for a back pack carry on. The staff were rude. You had to pay for even a water, no drinks or snacks were offered. They tried to charge for bogus items. I will never fly Spirit Airlines again.

Not Verified | Boston to West Palm Beach. I should know better. So paid for two aisle seats before flight date. Get to airport and Spirit changes them to an aisle and a middle. Didn't notice until we went to gate but gate agent changed us back to two aisle seats. Get on plane and they have given one of our seats to someone else. She admittedly didn't pay for the seat but moved her anyway. So who ends up having to move - my husband and me to a window and an aisle with the whole row. Now although we had the row I am annoyed that I did not get what I paid for. As I write this we are 22 minutes late just sitting on the plane due to "mechanical issue". It's going to be a long day! I have not flown Spirit in years and this just reiterates some of the reasons why.