Spirit Airlines

✅ Trip Verified | Orlando to Kingston. Beside that I was charged $65 for a carry-on bag that I'm dragging in the plane, lifting and put over my head and taking back down myself is ridiculous even though the flight was not full and the over head bins had a lot of space because there was barely any people on the flight. And on top of that the gate attendant was rude telling me I need to pay for my carry on bag. The first flight was delayed (it seems like all Spirit flight is never on time). The seats was really hard just siting for an hour and there's nothing to watch after spending all that Money in add on charges. This airline makes no sense the overall charge is more than a airline that charge for everything upfront. Sorry I'll stick to Delta for my flights they never fail. Horrible service!

✅ Trip Verified | Baltimore to Orlando. A few weeks after booking my flight, I found out that I was pregnant and my doctor advised against going to Florida with zika being a concern. I had to cancel my flight and trip to see my 95 year old grandfather, much to my disappointment. After submitting my doctors note, I was informed that i would have a credit for my tickets with 60 days to use that credit for tickets that could be purchased 6 months in advanced. These tickets can only be used for me and my 2 year old son. I would either be flying while still pregnant or with a brand new infant and a toddler. As a teacher, my travel options are limited. When I asked for a refund instead, I was informed that it was outside of the 24 hour cancellation period and that they were being generous for not charging me for the cancellation. When I mentioned to them that I didn't know that I was pregnant within the 24 hour cancellation period, an agent told me that it doesn't matter as it is their policy. I should have paid the extra 50 dollars for a better ticket and a better airline. I have only heard terrible things about Spirit airlines and I understand why.

✅ Trip Verified | Oakland to Detroit via Houston. Overall the flight was good but so unorganized as I assumed my bags were transferred over from one flight to another my mistake but the staff at the ticket counter lied saying my bags are on their way to be delivered and that was in fact a lie. The courier don’t deliver at night, I will play it safe and fly United in the future.

✅ Trip Verified | Los Angeles to Houston. Our 3 hour flight was by far the worst travel experience. My husband and a few close friends booked the flight to Houston from LAX as a means to get to Galveston as we had a 7 day cruise ahead of us. We were unfamiliar with paying for carry on bag fees and so we watched some YouTube videos along with some helpful reviews to get some feedback on how to properly prepare for flight. The bag fees felt overpriced and by the time we got done double stuffing our luggage to downsize some of our things were sitting out our feet taking up what little spade we had available in our row. The seating was so compact it didn’t even offer a let down tray to place a water bottle. Humans just shouldn’t be transported as such as it was a tight fit the entire way and myself being only 5’4 inches tall my knees were actually touching the back of the seat ! Packed like sardines and with no money being saved because after the bag fees and associated tax we came out spending what would have been the same price on other local airlines with far more comfort. It literally felt like riding in a small school bus while holding our own luggage. This company’s practices to save a few bucks by cutting out row space and trays is just down right terrible. Our flying experience was less than satisfactory and we will make it a point to never fly with them again in the future .

Not Verified | I booked a round trip between Portland, OR and Atlanta through Expedia. For whatever reasons, this round trip was booked as two separate trips. Because the person I was going to meet got sick, and sent me an email 26 hours before the out-bound flight's scheduled taking off time, and it was on a Sunday, I did not read the email until the 23 hours before flight's scheduled departing time. Be very careful if you ever consider to fly via Spirit Airlines. First, the cancellation fee is very high; for my out-bound trip, it was $100. Since I cancelled within 24 hours, no cash refund - only a small portion of my ticket (in my case ~$60) as "credits" toward future trip that must take place in 60 days. My returning trip, if cancelled, will yield no refund at all. Therefore, basically, I am not getting any cent of the $290.43 I paid for the tickets back. Second, do not expect any special consideration. For example, I booked a round trip, but Expedia actually gave two separate bookings (out-bound and return trips; I do not know how Expedia deals with Spirit Airlines). Thus, cancellation fees for two trips would apply. Third, the customer server person I was talking with was very rude. I was asking if they might consider this as a special case since I booked a round trip, but it ended up being two separate trips. The customer server person simply said (I don't remember the exact sentence, but this was what he meant) it was Expedia's problem, not ours! Also, even though you might have booked via Expedia, any cancellation must be through Spirit Airlines, not Expedia. I understand we all have rules, and I was only discussing the possibility, but there is no need to be rude. Spirit Airlines is the cheapest. This is the first time I tried to use it, and it will be the last time that I will ever use it. Definitely would NOT recommend it to my friends - one would get a much much better value using decent airlines.

✅ Trip Verified | Cancun to New York via Fort Lauderdale. After an 8 hour delay, Spirit canceled our flight. There was very poor communication from Spirit. Spirit was not able to get us out of Cancun that day so offered to put us on a bus to hotel, provide dinner, etc. That turned out to be s nightmare. All 200 passengers waited 49 minutes in 100 degree heat for buses. No Spirit employee was around to let us know when buses would be there abd where we were going They took us to a hotel 40 minutes away and then there was a 2 hour wait to check into hotel since there were almost 200 people. By the time we got to our hotel rooms it was after 11 pm They told us we had to check out by 5:20 to the bus back to airport for 8:30 flight. Once again a line of 200 people waiting to load buses in 100 degree heat and NO spirit rep to help We get to airport and are told Spirit counter doesn’t open till 9! We had an 8:30 flight. They did open up but once again on line with 200 people Our 8:30 flight was delayed an hour then another hour. We finally took off sometime after 10. On the flight we were told there would be no snacks available to purchase but water would be offered. They bring around Luke warm water! We land in Fort Lauderdale and some of us were rebooked by Spirit on connecting flights. Others were told it would be days before they could get them a connecting flight. I was lucky and only had an 8 hour layover! It’s 29 hours later and I’m still in the airport I will never book Spirit again! I’ve attached picture of the nightmare of waiting for bus to hotel and then at hotel waiting to check in I Should have booked my own hotel room near the airport to avoid that nightmare. That was truly awful!

✅ Trip Verified | Ft Lauderdale to La Guardia. My family and I flew to Cancun through United airlines and it was a total success. We had an amazing vacation at Cancun until we flew back with Spirit Airlines. Spirit Airlines had us experience a complete nightmare. Spirit Airlines arrived on time, but had us sit in the plane for over two hours. After that we had to rush through custom, recheck our bags to make it on time to our connecting flight, to later find out it was cancelled. We then had to make a huge line to reschedule our flights with three tired and hungry kids. We spent over two hours in that line to be told that the next flight was two days later and on top of that it was a 24 hour flight with one connection to make it to New York. Only 50 percent of the money was refunded. They didn’t provide us with any other help. We also tried speaking to the manager at the Fort Lauderdale Airport, but she was extremely rude and unhelpful. I have no idea how she got that position when she has no customer service and loses her temper easily. Her words were “I am not going to deal with people like you”. We were very saddened by her treatment. After spending 8 hours in the airport we had no choice, but to stay in a hotel, rent a car and drive to New York. Our only option was to make the best of this unplanned road trip. Spirit Airlines is the worst company ever! At the end traveling with them means paying more money, having a bad time and being stranded!

Not Verified | This airline has the least amount of concern for its customers. I have flown 4-8 times per month over the last year with Spirit Airlines roundtrip from Las Vegas, Nevada to Oakland, California. Greater than 50% of the time my flights have been delayed. The last flight was almost 3 hours delayed so they could muster up a flight crew we were told. I understand weather takes a toll in this business, but their recklessness regarding compensation is just that to say the least. I have been given a voucher by flight crew that was already expired, a valid voucher for $50, and a voucher for $50 that was only worth $3.72. When I speak with customer service there is absolutely no assistance or remorse for their errors. I am glad to spend more money with another airline to obtain decent customer service. I would not refer this airline to my worst enemy if I had one.

✅ Trip Verified | Atlanta to Newark. What a great flight! We boarded in Atlanta on time, had a smooth, enjoyable flight and landed early in Newark. Lucky me, I was given a seat in first class. My friend was assigned further back in the plane. We were greeted by DeAngelo and Leandra with smiles. I asked if we could sit together if there were any available seats. They were more than happy to accommodate us, as soon as the plane finished loading passengers. They happily moved my friend next to me and even brought us wine to enjoy. It's so nice to be around happy, friendly people who obviously enjoy their jobs. Thank you for the exceptional customer service!

✅ Trip Verified | I was going from Cancun to Florida then Boston when we kept on the plane for almost 3 hours and we missed our next flight after when we were trying to reschedule our flight from Florida to Boston they said they couldn’t do anything but get us on a plane on Sunday and it was Thursday and we had no place to stay little money a 3 year old and a 2 year old a pregnant lady and 2 seniors and another child. I knew it was a big party and we couldn’t fit in the next plane but they wouldn’t even take responsibility and give us a hotel room or something they said we had to fix things ourselves. And after that a lady saw we were going from Cancun to Florida then Boston and said that if we didn’t like the system here then why did we come visit assuming we had no papers. Then we told her we were actually u.s citizens that lived in Boston but went to visit some family in Cancun after that she went silent and after told us that we needed to fix things ourselves but we told her we were a lot of people and couldn’t find a hotel room that late at night it was 12am she kept telling us the same thing over and over again. After this experience I will never fly with Spirit again. Please don’t fly with spirit even if you want to save the extra change don’t because if you ever get in a situation like mine you have no guarantee of anything so just spend the extra money and work with a more professional airline, also personally I suggest spirit to hire better employees because I doubt this is the first and last time this will happen and they need to train people on how to handle these situations.