"they were full of excuses"
Tina Westover (United States)
Not Verified | My daughter was supposed to fly from Las Vegas to Denver, she checked in to the flight and then was told by Spirit agents it was canceled when in fact it was not and when she confronted them they had no answer or excuse. Then when I called to complain for the time and money it cost me for a refund, they said she checked in too late when in fact she checked 2 hours early, long story short, they were full of excuses and refused to give me a refund for their blatant mistake of which they cared less. I will never book with Spirit Airlines again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Denver |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"forced to just sit in the airport"
L Dean (United States)
✅ Trip Verified | Tampa to Baltimore. Flight was delayed 1.5 hours for no reason. If you call they instruct u to hang up and text for an immediate representative, the person on the other end just gathers info n let u know someone will text u back. So 6 hours later I get a text back asking my problem which I have to outline in text for the rep to not respond at all. Finally I get someone on the line who tells me they gone to transfer to a supervisor that connects to a line that says hold for 45 mins to 1 hour for a rep then the line disconnects. So I was forced to just sit in the airport with no resolution at all. The flight was so late I missed work! Spirit has no care or concern for its customers at all.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Tampa to Baltimore |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"next available flight is 4 days from now"
S Deane (United States)
✅ Trip Verified | My flight was at 7am today to return home from the Dominican Republic. I get to the airport at 5am just to find out my flight was canceled! The next available flight is 4 days from now and all that we were offered was a refund for the return flight only. No reimbursement for housing was offered. No options for another airline was offered. They did not offer to pay difference for extra costs for a different flight. Nothing! So now I sit waiting for my next flight with another airline that costs an additional $220 to purchase last minute! Thanks Spirit!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Orlando to Dominican Republic |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"solution-focused"
John Van Lente (Guatemala)
Not Verified | Boston to Guatemala City via Ft. Lauderdale. A combination of weather challenges on the East Coast and other apparent technical problems meant canceled flights. I entered a line of over a hundred people with a handful indignant at the delays, cancelations and reschedule realities. Of the five to seven employees in Boston and then another handful in Lauderdale none at any point lost composure and all were solution-focused and continued working with customers. Given the emotions they faced I watched while I was in line with amazement at the consistency among the staff. My issues in Boston were managed so smoothly by the associate who just kept looking for the best options to reroute me. In Lauderdale it was parts in electronic systems and generally the staff thought to keep us informed of every step to resolve the problem. It is the tough days that reveal the character and your teams in Boston and Lauderdale excelled.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Boston to Guatemala City via Ft. Lauderdale |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Spirit has done nothing"
N Wirtin (United States)
✅ Trip Verified | Philadelphia to Dallas. I had just buried my father in Philadelphia, the man who raised me, after booking a frantic series of flights back to the US to say goodbye. After the funeral, I said farewell to my family and wandered to the airport, purchasing a Spirit Airlines ticket, as my funds were nearly gone after the rush home. I should have forked over money to a more expensive airline and starved until my next paycheck. It would have been less stress, less rage and less continued neglect. Spirit canceled my flight, for the usual weather reasons, telling me that I had a window seat waiting for me on Wednesday to take me home to mourn among friends in Dallas. It was Sunday. When I pressed, the airline skimmed around with asinine sympathy, subtly trying to deflect the hoards of usual flight-goers. They told me that a flight would leave tomorrow morning from Atlantic City. They wouldn't pay for transport, food, or lodging. I gritted my teeth and made the trip, traveling for hours on my own dime until I slept next to the baggage claim at the small airport. I awoke at 4:30 in the morning to catch my flight, only to have a distraught security guard tell me this flight was canceled too. I was sleep deprived and livid. Pressing to the front desk, I was told "Don't worry, we've got you a flight that leaves in a few hours." It was in Philly. When the attendants looked at my expression, they quickly drew up a fifty dollar flight voucher to appease me. It was naturally rejected. I'll never fly Spirit again as long as I live. Since then, I've lodged complaints. I've bombarded the company with emails. I've called until I left the country or work, then borrowed a Google Voice Number to continue calling. Spirit has done nothing. Nothing. There's very little more wretched and less holy than Spirit Airlines.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Philadelphia to Dallas |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"airline is horrible"
Sheena Whyte (United States)
Not Verified | Baltimore to Montego Bay. This airline is horrible, I will never use them again. First time and last time flying with them. My husband and I flew with Spirit going to Jamaica. The flight was a hour and a half late departing and arriving. They didn't even try to accommodate any of us for the inconvenience. Then upon my departure from Jamaica, we sat on the plane for three hours and then we were told to get off the plane due to engine problems. The plane had engine problems going and coming from Jamaica. This was a huge inconvenience, it happened too many times. Then we couldn't go home when we were supposed to because the flight was cancelled. There was no staff for three hours at the MBJ airport. The staff had us go through customs and TSA all over again after our flight was cancelled. There was complete choas and confusion. I was not allowed or other flyers were not allowed water for three to four hours. Then each of us during that period of time were assigned to different hotels. I was unhappy and felt unsafe.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Baltimore to Montego Bay |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"poor reliability"
J Lucas (United States)
✅ Trip Verified | Baltimore to Detroit. This flight cancellation has ruined my entire weekend. Spirit is apologizing, but has yet to offer a refund for the money I will inevitably lose in gas, parking, lodging, pre-paid activities, and time. My trip to Canada is ruined! Spirit is by far the worst airline ever. There is no way they can remain in business with such poor reliability, aircraft, and customer service. I cannot, in good conscience, recommend the airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Baltimore to Detroit |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"our flight is canceled"
Julia Marie (United States)
Not Verified | Jacksonville to Baltimore Washington. We had a flight booked for 5:20 yesterday evening on August 15th. We chose to fly with spirit despite its bad rep due to the fact that we wanted to get home faster than our family who was driving back. So much for that idea because instead of boarding our plane at 5:20 we sat in the airport for 8 hours waiting on a confirmation for our plane. At first it was delayed, then boarding was delayed. We waited and waited until they came up with the lame excuse that there was a maintenance problem and to top that off after 8 hours and at 11 o’clock at night we finally realize our flight is canceled and since it was so late we had no way to fly back. Our best bet was buying the next plane ticket out of here which was crazy expensive almost 600 dollars for two one ways. And we were only given 7 dollar vouchers? Any way at the same time we got the vouchers everything was already closed. So to say the least we will never fly with them again. They are also terribly uncomfortable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Jacksonville to Baltimore Washington |
Date Flown | August 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"complete waste of time and money"
L Han (United States)
✅ Trip Verified | Los Angeles to Philadelphia. In the afternoon we get a bunch of emails saying that our 11:00 pm flight got pushed back to 2:30 am, and then changed back to 1:00 am and then back to 2:30 am At 9:10 pm a new mail comes out saying that the flight got cancelled, so we checked online and it says “on time”, so we leave immediately to go to LAX. We get on the road and the eta to LAX is 55 minutes, boarding is at 10:15 and doors close at 10:50. We rush, almost get into a car accident, run through the terminals and check points and get stopped at security for bringing packaged boba but make it to our gate at 10:43 p.m. to the lady saying “your flight is cancelled, go back downstairs to the check-in to figure out what next flight is available” We walk down to the Spirit counter where they say next available flight is 12:20 am with a 3 hour layover flight in Chicago on United airlines. We take that option, and walk all the way to United where the United a-hole is on hold with spirit for 20 min and then says he has no record/no payment and more importantly that United does not do deals with Spirit, so sends us back to Spirit to figure out what the matter is. Spirit puts us on hold saying they have to call to “register us”, all the while more spirit customers are coming in and complaining with similar issues of cancelled/delayed flights and not being accepted on other airlines. We wait for another 30-40 min to at that point we missed our second flight on United. They gave no option to guarantee another flight within the next 24 hours. No apologies, all the employees were unprofessional and extremely unhelpful, even the managers were called in and did absolutely nothing. Multiples times while “waiting to figure things out” the employees would joke with one another and goof off behind the counter. At that point, we just gave up, demanded a refund and drove home, empty handed with no tickets, no new flights and an empty weekend with no plans, having to explain to our family member who we were supposed to visit why we could no longer come. All in all, five hours on Thursday night August 16th we have realized what most Americans have known since they could walk, which is that Spirit is complete ass and is a complete waste of time and money.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Philadelphia |
Date Flown | August 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight in someone else name"
Steven DuMais (United States)
✅ Trip Verified | Dallas Ft Worth to Phoenix. Spirit Airlines & JustFly charged my credit card $329.48 for a flight in someone else name. I did NOT book a flight in this name and disputed the charges with the CitiCard company within an hour of the credit card charge. All Spirit will do is offer a partial credit on a future flight in the next few months. Spirit has terrible customer service. JustFly represents Spirit and JustFly made a mistake. I caught the mistake quickly. This did not cause any inconvenience to Spirit and they should have taken care of this politely and apologetically but choose to cheat me out of $329.48. Very unprofessional.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dallas Ft Worth to Phoenix |
Date Flown | August 2019 |
Value For Money | 12345 |
Recommended | no |