Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2486 reviews
3/10
2 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Round trip Myrtle Beach to Boston. Flight in was supposed to arrive at 12.30am but we didn't get in until nearly 3am. The staff seemed to have no clue what they were doing moving children and parents multiple times because of confusion over the emergency row. Flight back was just as frustrating. I booked my flight leaving plenty of time to get to my 10am class yet my 5am flight was delayed again. I asked a staff member why and in very broken English she replied "plane need rest". I very calmly told her that it didn't leave me enough time and began to talk about how my previous flight was also delayed and she put a hand up and shooed me. Staff were rude. You think you're getting a deal and flying cheaper but they nickel and dime you so much that you may as well have paid for the luxury of a more 'competent' airline. Never flying Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Flew to MN for the weekend delayed 3 times on the way there and on the way back twice. On the way home they kept us on runway for an hour deboarded us another hour went by reboarded us and when we were all on they announced that people with connections to Tampa should get off since they were going to miss connection. 2 minutes later announced all passengers with connections to CA should get off as well. They also charged me $100 at the gate for a bag that they did not charge me for on the way there.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Book if you like sleeping in airports. This is a review for my daughter and her friend. Flight from Lima arrived late. Missed connection to Baltimore. Waited 12 hours for next flight only to be told it's overbooked and the next flight is in 3 days. This is after they confirmed the seats for my daughter and her friend. But wait that's not all. They flew another airline home to Reagan National. Next day went to get luggage at BWI surprise surprise luggage lost.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Spirit Airlines customer review

(United States)

If you just want to get from point A to B cheaply with 1 bag and don't really care how you get there as long as it gets you there Spirit is perfect. If you want luxury convenience etc for a few hours hash out the extra $300 dollars for first class Delta. I've flown with Spirit about a dozen times and never had a bad moment. Most of the complaints are from people not paying attention to clearly printed baggage fees or whining that they weren't given a complimentary 25 cents worth of soda on a 4 hour or less flight. Seriously pay attention check in at a decent time like you're supposed to show up to the airport at a decent time again like you're supposed to and buy a soda or snack in the terminal if it's so important to you. You'll be just fine. Yes their baggage fees are a lot but they're a discount carrier this is what discount businesses do. Pay attention and you won't get burned. I managed to shove my 21 inch laptop 4 days worth of fresh clothes my 10 inch tablet documents books a massive blanket and more more into my assault pack and shove it under my seat for free. If you feel the need to bring your whole house with you on vacation fly with someone else pay a higher base ticket price for somewhat lower baggage fees. The staff are always kind and often very funny. All of my flights departed early or on time and arrived anywhere from 10 to 15 and in one case 40 minutes early. All the aircraft I flew on were very clean and looked brand new. The seats were sorta small and some don't tilt back but you get what you pay for. I'm 5'11" and still had plenty of leg room and was comfortable. Even on my longest flight from MSP to LAX I was never so uncomfortable that I had to get up and walk around and I have back and neck problems.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

My flight was scheduled to leave Atlanta (5.59pm) to Dallas (7.10pm) and Dallas (7.45pm) to my final destination Detroit (11.22pm). Instead my flight from Atlanta was delayed by 1hr for no apparent reason. So arriving in Dallas at around 8.00pm my connecting flight to Detroit had already gone. We (about 15 of us with final destination Detroit) were told to talk to the Spirit concierge at our arrival gate in Dallas in order to get a new ticket issued with final destination Detroit. My new ticket was from Dallas to Kansas to Las Vegas and then to Detroit. Our flight leaving from Dallas to Kansas was delayed again but the concierge told us that we would not have to switch planes because they'd be using the same plane to go to Vegas. I wanted to double check so I asked the flight attendant on board the Dallas to Kansas flight and he told me the same thing and added that actually we would not have to switch planes on the way to our final destination Detroit. I believed him but when we arrived in Las Vegas they told us all to get off the plane and that we were going to use a different plane to Detroit. Our connecting plane to Detroit had already left again because of the delay we incurred in Dallas. It was around 11pm pacific time and the next available flight was schedule for the next day at 8am. This meant we had to spend the night in Vegas which is not necessarily a bad thing but they refused to offer any accommodation whatsoever. I had no choice but to sleep in the airport because this was unplanned! This was my first time flying them and is definitely going to be my last.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

I am so disappointed with Spirit Airlines. Not only was my flight to my destination pushed back an hour simply because they were running behind schedule but my flight returning home was as well! This company is in no way efficient or effective. They overcharge for bags and provide nothing complimentary on the flight. Not even one beverage or even peanuts. Moreover even though I checked in only about an hour and a half before the flight they neglected to tell me it was running late causing me to rush to my flight only to find out I have to wait another hour. In all honesty I will never fly with Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

Flying home from Bogota Colombia to Laguardia (first attempt) was told I would miss my connecting flight in Ft. Lauderdale since the flight coming into Bogota was delayed. (They blamed air traffic). When I went home again the next day they made us deplane in Ft Lauderdale go through customs wait for our luggage then bring it to our connecting flight. There was no way to make the connecting flight at all with only an hour between flights. If they knew we had to go through all this why do they offer a flight with times like that we were told we could either get a room at our own expense or sleep at the airport.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

This is the worst airline to fly on. No leg room for standard seating. You have to pay for everything separately and once your finish the cost is much higher. If I could change my ticket to another airline I would. But I will be leaving Florida on Monday 18th August. The 9 dollar club is a joke. Customer service is the awful. This is one customer Spirit has lost. Be aware. You're paying for bad service.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

My sister and I also had to pay $50 for a very small carry on at DFW. We traveled to Las Vegas. We had delays going and coming back we were charged $100 for our bags! I can't believe the airlines can get away with this! We felt like we were robbed! Something should be done about this unfair practice! Travelers Beware.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Horrible airline. Minneapolis to Denver. Aug. 13 to Aug. 17 and return trip. 3 hour delay before leaving and 1.5 hour delay before returning. After a 3 hour delay might expect a free complimentary drink but nothing is free on that airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]