Spirit Airlines

✅ Trip Verified | I understand airlines have cancellations because of the weather, however today’s conditions are good after Dorian, and Ft Lauderdale airport is open. A friend of mine, traveling in the same flight spoke with Spirit 2 days ago and they told that the flight will be cancelled, however yesterday I came to the airport and a woman told me that everything was ok with the flight. I came to the airport today 3 am and the flight was cancelled. What type of customer service is that? Spirit knows in advance that the flight will be cancelled, but they prefer the customer comes to the airport at 3 am to say “hey your flight is cancelled because of the weather”, that’s not fair. It is an irresponsibility. The worst customer experience ever!

Not Verified | Absolutely awful customer service by Spirit. My flight was cancelled without any warning. I did not receive an email or text. When I mentioned that to the agent, she just said oh sorry. Instead, she should have offered to investigate the issue and follow up to ensure it does not happen again. I waited an hour and 25 minutes on hold until I was able to be connected to an agent. Once connected, my flight was cancelled with no notice due to "weather" and Spirit was trying to book me on an 18 hour flight with a stop in Fort Lauderdale where the hurrican is supposed to hit - are you kidding me? When we asked when the next nonstop flight was, we were told not for 4 more days, unbelievable. Thanks for the lousy refund only to have to find our own flight home and pay triple last minute. We will never be flying Spirit again.

Not Verified | Columbus to Las Vegas. Rude staff, very unhelpful with check-in. Canceled 2 flights for the trip home, ended up getting a rental car and driving home from Las Vegas to Columbus Oh, a 27-hour drive, as we couldn’t get a return trip booked on a competitor airline to get back in time for work. Was Labor Day weekend. Spirit tried to say they canceled because of bad weather, however, there was no bad weather anywhere in the country and no other airlines had canceled flights. Will never fly that garbage airline again

✅ Trip Verified | I did everything I was supposed to do. Checked in earlier, purchased quick security pass, paid for assigned window seats. Got to the gate a half hour before boarding. Everything said it was on time and ready to go. Even at the gate all looked good until the first officer decided not to show up. Don't know why and don't care but there was no backup plan. The flight was eventually cancelled after keeping dozens of families and a hundred plus passengers hostage at the airport. Also on Labor Day weekend and I was going to visit my son who took a military pass to be with his family. Never flying Spirit Airlines again.

Not Verified | Atlanta to Los Angeles. Worst airline ever, they cancelled my back trip flight and gave me no option. Next available flight 2 days later. Very hard to get rep on phone, approximately 2 hour wait time. And what they say excuses only. Later they will cut the big portion of the paid price if they refund back.

✅ Trip Verified | Newark to Orlando. Worst and most unprofessional airline ever. They canceled our flight due to upcoming hurricane. They did not even inform us in advance, we found out at the airport while trying to check in. Airport was open, even next day, all the other airlines flights were active but only spirit airlines flights were canceled. When I asked them the reason for cancelation, The response was “We are the safest airline”. Flight status showed 3 hours delay on their website and The email they sent a couple days before also showed 3 hours delay but they don't even bother themselves to notify passengers in advance for cancelation so people could have looked for other options. It was already too late for other alternatives. Do yourself a favor, pay a little bit more and fly with professional companies, you save time and money in the end.

Not Verified | Tampa to Baltimore. I was given a $50 Voucher to be used on a future flight due to my original flight being delayed 3 or more hours. When I went to use this $50 voucher to book a future flight, I was told it would not be able to be used. The agent explained that the voucher can only be used against base fares. For the flight I was trying to book it was $54 each way. The base fare for each of these legs of the trip are .20. Yes you read that, twenty cents. Therefore the voucher is not valid because it must be greater than $50. When I asked if this would always be an issue the agent basically told me yes because the majority of each fare is broken down into taxes, passenger fees and government fees. So why even offer these vouchers when you know that they’ll never be able to be used?! I am a very loyal customer and this makes me think twice about every using their airline again. It’s fraudulent and just wrong to mislead customers in this manner.

Not Verified | Worst airplane ever. The pilot didn’t show up at first and we were given keys to an inn overnight for a morning flight the next day and they were out of rooms so my friends family and my family shared a room with 1 bed making it extremely cramped. When asking for solutions the only option was to be sent back to the airport and by the time everything was resolved it’d be morning as it was currently 12 am. Right after the next morning we went to the airport hoping to board our flight. As we were checking into the plane, my friends family was kicked off the flight as there had been a cut of 60 people from the plane due to over capacity. We were directed to agent assistance where they told us to head to rebooking after waiting in a 30 minute line. My family had to board in 10 minutes so we were asking the counter at the checking in if there were any quicker options at the moment. We were then alerted 3 volunteers gave up their seat and were so thankful to know my friends family were able to board. Spirit Airlines did nothing but were extremely rude as well, I saw some guests panicking to rush to their flight elsewhere and asked the workers to help them but the lady ignored her and instead laughed and pushed her off as she was frantically panicking. The workers are extremely rude and made my vacation turn completely, they are not trained in customer service at all but are rather arrogant and rude.

✅ Trip Verified | Detroit to New Orleans with Spirit Airlines. I won 5,000 miles while on the flight. When I tried to redeem the miles it gave me an error message saying these were already on someone else’s account. I tried to get the issue resolved via customer service and received no help at all. I then got an email stating my issue had been resolved. Which it never was.

✅ Trip Verified | Orlando to Denver. I booked a flight for my boss fir tomorrow, purchased the insurance that they recommended to cover travel, they represent it as most airlines do, a way to turn it into a refundable ticket. Not Spirit, they mislead you and the insurance only covers flight changes that they make, cancellations they make and when they lose your things. All airlines are already responsible for those things, so you're buying insurance that covers absolutely nothing. Oh, well it does cover death and dismemberment for $25K, last I checked you can get a heck of a lot more without their policy, death and dismemberment is worth more than that. Booked the flight, bought the insurance, rec'd the confirmation of the insurance with the flight information on the policy, but no confirmation from the airlines. Called the airlines and they claim there is no record of any booking. What? They sent the flight information and passenger information to the insurance company who was provided their portion of the $$ for coverage. Only Spirit Airlines had that information, we didn't call the insurance company and ask to be covered, that was all done online by Spirit. We then spent an hour on the phone to get the insurance credited, then re book the flight, only at a higher cost. Clearly they overbooked at the lower rate, and this was their way of getting more money, We paid over $100 more for the rebooking, and paid again for insurance. We had to cancel the following day, and Spirit is charging approx. $150 to cancel the flight and learned that they lied, the ins doesn't cover the cancellation of a ticket. No credit to your CC, you can use the credit on future travel. They keep your $$ knowing you'll never come back.