SpiceJet

Not Verified | Spicejet has worst customer service anyone can imagine. I made an advance booking for May 29 2022, but eventually had to get cancelled due to medical reasons. They asked me to forward documents and said they would waive off charges. Eventually the only solution they could offer me was an E voucher that too valid for 180 days. I kept requesting them if not refund then at least give me validity extension cause I won't be able to travel for another 10 months. But all request and mails to higher departments had no effect on them. They stuck to same solutions. I would urge people not to book in advance with them as they have the most stringent rules for the passengers.

✅ Trip Verified | At the time of writing this, the 6.40 am flight is yet to depart and the ETD is given as 15.00 hrs. Delhi has no bad weather, yet the reason given is bad weather. One of the worst airlines to travel. Beware of taking this airline.

Not Verified | Flight was delayed both ways by many hours. Poor service for the same price as other airlines like IndiGo. No wifi or other amenities to compensate for terrible service.

✅ Trip Verified | I travelled with same carry on with indigo and had no issues but SpiceJet charged me 3000 Rs. Almost 100% of ticket price. I am never taking this flight. The guy at the Jaipur counter did not listen to my explanation. Avoid this flight. Unless you want to get surprised by extra cost.

✅ Trip Verified | Very good service and I always prefer SpiceJet. Staff members are well mannered and service is very prompt. Time is also being maintained and reaching the destination on time.

✅ Trip Verified | Its a Low cost carrier but that does not mean you literally stuff your passenger inside the aircraft. There was no leg space. We (me and my wife) had to sit for 2 hours in the same position. On top of this, we were assigned the last seat (36th row) and the seats weren’t recliner. No space behind. Buses provide best and comfortable seats these days. Very disappointed with SpiceJet. I wish I never get to travel with this carrier in my future.

Not Verified | I am extremely disappointed with the experience I am having with SpiceJet. First the flight was rescheduled 5 times between yesterday and today morning. It started at 8:15 am from Dubai instead of 22:40 PM yesterday. Wait time at airport was extremely long for the flight to take off. To my surprise I did not receive my bag at the airport for such a short flight and no transit in between I have an important function to attend tomorrow and there is perishable stuff in the suitcase. SpiceJet service and handling has spoiled my entire trip and left me in very difficult situation. I just called their customer care number. Wait time was close to 1 hour for an agent to pick and there was no definite response when my luggage will be loaded and when I will receive. Looks like airlines support staff is clueless.

Not Verified | Unable to get my baggage from the flight. It’s been 3 days and I have no updates on what is happening. No one is picking the call and if someone picks they don’t have any information on what’s happening. Such a ridiculous service and pathetic customer care. How can they be such irresponsible towards their work.

✅ Trip Verified | Good service and support received from ground and air crew for my ailing mother’s travel. Even doctor was made available at landing airport without asking.

✅ Trip Verified | A good experience with Spicejet. Its a LCC so not to expect much, but on time arrival, clean aircraft and was as per expectation, Have a wifi enabled IFE system which can be used in personal mobile/tab/laptop devices.