SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 623 reviews
4/10
3 star Skytrax Rating
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10/10

“a pleasant journey”

(Qatar)

Trip Verified |It was a pleasant journey on this SpiceJet flight. Air-hostess are so kind and helpful. Supported well for senior citizens with great hospitality. Thanks to SpiceJet team.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAyodhya to Chennai
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great travel experience"

(India)

Trip Verified | Marvelous courteous crew who took good care of all passengers. They should be rewarded for the patience shown towards the unruly ones. Great travel experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Delhi to Pune
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"journey has been the best"

(India)

Trip Verified | I have been traveling frequently over flights these days and I should say this flight journey has been the best, especially the cabin crew for their wonderful service. Kudos to the flight crew Simran, harmanpreet and Arpita for their great hospitality. Keep doing the great work.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHyderabad to Delhi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"outstanding service provided"

(India)

Trip Verified | I wanted to express my sincere appreciation for the outstanding service provided by SpiceJet. I would like to commend the flight attendants for their dedication to ensuring passenger comfort and satisfaction. Thank you for maintaining such high standards of customer service. My experience on SpiceJet Flight SG4005 was truly memorable, and I look forward to flying with SpiceJet again in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBengaluru to Shiradi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“outstanding efforts and exemplary service”

(India)

Trip Verified | I recently had the pleasure of traveling on Flight SG958 from Srinagar to Delhi on February 23rd, and I am compelled to share my gratitude for the exceptional hospitality extended by the entire team and crew. From the moment I stepped onto the aircraft until the moment of disembarkation, the hospitality team and crew demonstrated a level of professionalism, warmth, and dedication that truly exceeded my expectations. Their commitment to ensuring a comfortable and enjoyable travel experience was evident in every interaction and gesture throughout the flight. Despite the challenges and uncertainties of travel, the hospitality team and crew on SG958 remained composed and attentive, catering to the needs of passengers with efficiency and grace. Their genuine smiles, proactive assistance, and prompt service contributed significantly to the overall positive atmosphere onboard. I was particularly impressed by the team’s adherence to safety protocols while maintaining a welcoming and hospitable environment onboard. Their seamless execution of duties and unwavering focus on passenger well-being deserve commendation. I want to express my sincere appreciation to the entire team and crew of Flight SG958 for their outstanding efforts and exemplary service. They have undoubtedly set a high standard for airline hospitality and left a lasting impression on me as a passenger. Thank you for making my journey from Srinagar to Delhi on February 23rd a truly memorable and pleasant experience.
AircraftSG 958
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSrinagar to New Delhi
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“they refused to take responsibility”

(United Kingdom)

Trip Verified | SpiceJet proved to be incredibly disappointing and untrustworthy in my recent experience. Traveling with my family, a total of six individuals, we embarked on a journey from Amritsar (ATQ), India to DXB (Dubai) on February 24, 2024. The scheduled departure time was 08:40 AM, with a connecting flight from Dubai to London Heathrow at 14:30 Hrs via Emirates. Our ticket was booked through the booking.com portal as a single ticket, rather than separate bookings to facilitate the connection. However, our experience with SpiceJet quickly turned sour. Departing from ATQ, the flight was delayed by 55 minutes. Upon arrival in Dubai, we encountered further frustration as we remained onboard the aircraft for over an hour and a half without disembarkation. Initially, we were given excuses regarding weather conditions, despite the clear and sunny day in Dubai, and optimal weather conditions for take-off. Eventually, a member of the ground staff revealed the truth - the delay was due to SpiceJet's scheduling issues and the busy nature of Dubai airport. This delay resulted in us missing our connecting flight to London Heathrow. Expecting assistance from SpiceJet, we hurried to their counter hoping for a resolution. However, to our dismay, they refused to take responsibility or provide any alternative solutions. Their staff was unhelpful and dismissive, leaving us stranded in Dubai with our children. Consequently, we were forced to purchase new tickets at a staggering cost of £4061 to secure our journey back to the UK. I feel compelled to caution others against falling victim to this airline's deceptive practices. SpiceJet's lack of accountability and disregard for customer welfare make them a company to avoid at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmritsar to London Heathrow via Dubai
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they cancelled my ticket"

(Saudi Arabia)

Not Verified | I booked ticket return from Ayodhya to Chennai through agent. Before travel 3 days they cancelled my ticket. Told me to rebook again same tickets & price 4000 rs more. Please don’t fly or book.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAyodhya to Chennai
Date FlownFebruary 2024
Value For Money 12345
no
1/10

"worst customer service"

(India)

Not Verified | Worst airline in India. Rude staff, worst customer service. No notification of flight delays. They start notifying you hardly 10 mins before the boarding starts. Their flights keep delaying every hour. Avoid this airline under all circumstances.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePune to Hyderabad
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very bad experience"

(India)

Trip Verified | I reached the airport 45 minutes before takeoff but at the boarding pass counter they denied me for boarding and said that I am late. When I requested them they charged 3000 rupees extra for boarding. I was travelling from Patna to Jaipur via Delhi. When I reached Delhi the flight connecting flight was delayed again. I was waiting from 3 pm till 7 pm. My flight was at 9 pm but at 7 pm I got message that flight has been canceled due technical issues. Now they are not refunding the amount. Very bad experience. I would never suggest anyone to travel with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePatna to Jaipur via Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“Staff were very kind and polite”

(India)

Trip Verified | I have already shared my experience to colleagues and friends and the trip was wonderful and service was good. Staff were very kind and polite. Travel was very comfortable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAyodhya to Chennai
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes