SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 478 reviews
4/10
3 star Skytrax Rating
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1/10

"get back to you within 3 working days"

(India)

Trip Verified | We wanted web check-in. On app as well as website we couldn't make it. All numbers given on ticket were switched off. I had to rush to Rajkot airport to have a 'web' check-in! I sought on mail information on RTPCR test. The auto-reply said 'Will get back to you within 3 working days'. Who waits for three days to get an answer to such small issue? The airline staff of Bagdogra also badly handled my bag and broke the belts and wheels out of one bag.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBagdogra to Rajkot via Delhi
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"trick to lure their customers to prepay"

(Germany)

Not Verified | On the Spicejet site, while booking a flight, on the payment page it gave an offer for the gift card where I will not be charged a convenience fee and will get priority services. I bought the gift card from their site, and while applying it is showing transaction error. After contacting them, they said it will take 3 working days to resolve the issue. It's been more than 10days now, they have not taken any action, flight rates are now sky high and they are not even ready to refund the gift card amount. This is a trick to lure their customers to prepay for the gift card and then not let them use it so that after a certain period of time they can charge them more for the same trip.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGwalior to Kolkata
Date FlownOctober 2021
Value For Money 12345
no
1/10

"my Ticket gone to waste"

(India)

Trip Verified | I was landing Bangalore Airport at 5:20 AM and I have booked domestic ticket from Bangalore to Managalore Morning at 07:50. Now Spicejet preponed the time to 6:55 for some reason only 55 minutes because if they prepone 1 or over 1 hr then they have to give full refund. Now my Ticket gone to waste even after booking flexi fare. I will never going to travel with Spicejet in future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Mangalore
Date FlownOctober 2021
Value For Money 12345
no
10/10

"Wonderful flight"

(India)

Trip Verified | Wonderful flight, excellent cabin crew and cooperative ground staff. Service with a smile seems to be the mantra here with everyone. I always fly SpiceJet.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Affordable and good service"

(United States)

Trip Verified | Flight attendants and ground staff were really courteous and very attentive. The flight was small ATR but the service was 5/5. Affordable and good service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Visakhapatnam
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"in-flight experience was good"

(India)

Trip Verified | The in-flight experience was good, even though the WiFi didn't work so there was no streaming entertainment. But the cabin crew were helpful and the food I purchased onboard was also of good quality. Once I arrived at the airport and began boarding, everything went well. But the trouble is that my original booking was of a 4-5 hour journey duration, but the airline changed the route and connection, so today I am travelling for more than 8 hours, which is a lot for a domestic flight. Also, there were several revisions of route and time before the actual journey, which got me rather stressed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalcutta to Delhi via Goa
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Very bad handling by the ground staff of SpiceJet"

(India)

Trip Verified | The flight was delayed by over 2 hours and was rescheduled to 11.15 am. As per notification, we (including other passengers) were at Gate # 21. At the last moment (around 11.00 am) the ground staff came and informed us that the Gate was changed to 106. When we reached Gate # 106, we were informed that the Gate was closed and boarding can not be allowed. On argument, we were allowed boarding. The ground staff were abusive saying "Are you illiterate?" and "I am doing Ehshaan (favour) by allowing you all to board". I have never experienced such issue any time in the past. Very bad handling by the ground staff of SpiceJet.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKolkata (CCU) to Mumbai (BOM)
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"excellent experience"

(India)

Not Verified | Jaipur to Kolkata via Guwahati. It was an excellent experience. Flight crew were very supportive and inflight service was excellent.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJaipur to Kolkata via Guwahati
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew was so warm and professional"

(India)

Trip Verified | My journey was them was just amazing. The crew was so warm and professional, they went ahead to help customers to the best of their availability.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePune to Delhi
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not issued refund on time"

(United Arab Emirates)

Trip Verified | Flight service is not for the family passengers. They cancelled my flight on 4th September and have not issued refund on time. We have to send a lot of mails for the refund and will not get proper reply. Better to avoid this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCochin to Dubai
Date FlownSeptember 2021
Value For Money 12345
no