SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 521 reviews
4/10
3 star Skytrax Rating
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1/10

"doesn’t care about customer satisfaction"

(United Arab Emirates)

Trip Verified | It is a shame that companies like this are still allowed to operate. The flight was announced with delay and there is nothing you can do. They mention to you one hour delay so that you don’t freak out but at the end you don’t know when you are flying. On top of that you as very rude staff that really doesn’t care about customer satisfaction. If you ask to be booked on an earlier flight even with another airline they laugh at you. Never again and I advise all visitors to India to avoid them. They lie to you with a smile and they keep you sitting on the side until you break up
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"gave me such a bad experience"

(India)

Trip Verified | I travelled in August. Firstly the temperature inside the flight was not good. Sometimes they were increasing the temperature so much that I felt suffocation at times. Sometimes it became so cold inside. Secondly on landing we were inside for about 30 minutes because they did not pen the door. Overall a 3 hour flight gave me such a bad experience. Never travel through spicejet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChennai to Delhi
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a very satisfying experience"

(India)

Trip Verified | Very smooth flying experience. Both on ground staff and inflight crew seemed capable, efficient, friendly and pleasantly helpful. The quality of service was excellent. The toilet was clean. The meal provided was fresh. No hassle and no delays at any point before, during or after the flight. I did not have to wait more than a couple minutes for my luggage after landing. Overall, I had a very satisfying experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBengaluru to Gwalior
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I was forced to pay extra for 3 kg"

(India)

Not Verified | Yesterday I travelled in SpiceJet flight sg8391 from Patna to Delhi with Infant. Two days before boarding the flight I contacted SpiceJet customer care to ask about luggage. Allowed weight for infant because it was not mentioned in the ticket. SpiceJet is basically playing with their terms and conditions and incorrectly charging the customer. I was told to go to the link https://corporate.spicejet.com/tnc.aspx point number 14 where it says that passenger travelling with infant are allowed to query 7 kg extra but the lady on the boarding counter clearly that the terms and condition of SpiceJet has been updated and their customer care is not aware about it. The terms and condition now is that mother travelling alone will be allowed 7 kg extra. It seems but they are making their own policy standing on the counter and she told me if I don't pay this amount she will put my luggage back outside the counter. I was forced to pay extra for 3 kg although I was in weight limits what was told to me by customer care of SpiceJet and whatever it was told to me on the board accountable was completely incorrect and not mentioned anywhere in the terms and condition of SpiceJet. It seems that the employees of SpiceJet just play with the customers by making their own terms and conditions on basis of their assumptions. The manager of of boarding counter was very rude she was not even interested to speak to us. They clearly said that if I am paying money extra for just take the luggage away from here.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePatna to New Delhi
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"fare was very low"

(Italy)

Trip Verified | I paid 1,400 INR extra to upgrade to priority premium at the check in counter. For the equivalent of 20 USD I got a sandwich, an OK instant coffee and the pleasure of boarding first and sitting in the first row (the seat was a standard seat). The flight left on time and the cabin crew were friendly. The fare was very low so no complaints.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBengaluru to Pune
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no support to file my claim"

(India)

Trip Verified | A 2 hour direct flight changed to 10 hour break journey and no support provided. I was travelling with my senior citizen mother and was quite troubled to rebook another flight after my flight has to be cancelled. Also no support to file my claim, for which i have insurance and i just needed 'no show confirmation' from airlines, but they never provided, only excuses
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Jharsuguda
Date FlownJuly 2022
Value For Money 12345
no
1/10

"SpiceJet refused to board us"

(France)

Trip Verified | As we arrived at the gate on time for our Dubai - Mumbai flight, SpiceJet refused to board us for no apparent reason. I deduce that this company practices overbooking. Not happy to have made us miss this flight, this action has simply deprived us of holidays, my family and I, since we also missed our 2nd connection for Thailand and by the same, the organized trip that we had planned and paid for . All because of the SpiceJet representative in Dubai. Shame on him and this unprofessional company Alors que nous sommes arrivés à la porte d’embarquement à l’heure pour notre vol Dubai - Mumbai, SpiceJet a refusé de nous embarquer sans raison apparente. J’en déduis que cette compagnie pratique le surbooking. Non content de nous avoir fait loupé ce vol, cet agissement vient simplement de nous priver de vacances, ma famille et moi, puisque nous avons aussi raté notre 2eme correspondance pour la Thailande et par la même, le voyage organisé que nous avions prévu et payé. Tout ça à cause du représentant de SpiceJet à Dubai. Honte à lui et à cette compagnie peu professionnelle
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Mumbai
Date FlownAugust 2022
Ground Service 12345
Value For Money 12345
no
1/10

"my flight has been cancelled"

(India)

Trip Verified | I booked a flight one month prior to my departure. Four days before the actual commencement date i get to know that my flight has been cancelled and Rescheduled for the next day. When i called the customer helpline they refused to provide me any help other than refunding the amount or scheduling the flight for the next day. When i asked them to transfer my ticket to the nearby airport they even refused to do that. They were asking to pay the balance amount for the other flights even though when the fault was from their side.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJabalpur to Delhi
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
3/10

"Below average flight"

(India)

Trip Verified | Below average flight. Recently I travelled in SpiceJet on 06/July/2022. I have travelled twice with this SpiceJet but I made a mistake giving this airline a second chance. Every time SpiceJet flight is 40-50 min late so as to avoid the 60 min mark so as to evade any penalty. After deboarding, the luggage took forever to come and due to it (delayed flight+ delayed luggage) I missed my connecting train for which I had paid a hefty amount in tatkaal tickets. It's mandatary to pay and choose a seat before web-check in.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePatna to Pune
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst flying experience"

(Australia)

Not Verified | This is the worst flying experience I ever had with this Spicejet. Rude staff, worst Flight, they do not provide food. I paid 18000 rupees to travel from Hyderabad to Kishangarh. Overall I recommend no one to choose this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Kishangarh
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no