SpiceJet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 364 reviews
4/10
No Skytrax Rating
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10/10

"the service was excellent"

(United States)

Trip Verified | We flew SpiceJet twice, both within the country of India. Our first route was Jaipur to Jaisalmer. Our second was Jaisalmer to New Delhi. On both occasions the service was excellent. And the in-flight snacks were generous - a can of flavored almonds and another of popcorn-like makhana seeds. We also arrived to Jaipur 30 minutes early. The seats were a little worn, but since our flights were relatively short we didn't mind.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJaipur to Jaisalmer
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"We enjoyed the flight"

(India)

Trip Verified | Varanasi to Kolkata. Cabin was clean, the crew friendly and helpful. The food served in flight was tasty. We enjoyed the flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVaranasi to Kolkata
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the flight was only 60 mins"

(India)

Trip Verified | Hyderabad to Vijayawada. The inflight experience was good and flight attendants were courteous and helpful. Though the flight was only 60 mins, the turn around time was swift and I reached safely.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Vijayawada
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they cancelled my flight"

(United States)

Trip Verified | Mumbai to Hyderabad. Very unprofessional as they cancelled my flight just before 10-12 hrs of my departure and expect me to book a different flight where the prices are exorbitantly expensive. The worst airline ever and would never recommend to travel in this flight ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Hyderabad
Date FlownFebruary 2020
Value For Money 12345
no
1/10

"arrogant, very unapproachable"

(United Arab Emirates)

Not Verified | My elderly mum and I were travelling from Delhi to Dehradun after flying in from overseas. Very sad state of affairs with the ground staff - very arrogant, very unapproachable and least helpful. The girls appeared as if they are not their to provide any help to their passengers. Apology is the least one would expect for a rather arrogant behaviour of the female ground staff of spicejet. I sincerely wish this complaint/ feedback is taken up seriously to improve passenger experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Dehradun
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a pretty good flight"

(India)

Trip Verified | Kolkata to Mumbai. We managed to check in online and for the aisle / window seats, a fee of 200 INR was shelled out however the middle seats were free. The dinner was pre-booked consisting of tawa fish and daal with rice. During the check in all the luggages were checked in a proper manner. However, there was a delay of around 45 mins or so. The seats were comfortable enough for a 2 hour 40 minute journey. The service on-board was quite nice and the crew were attentive. The pre flight meal was also quite nice and also had a plum cake and yogurt for dessert. We landed at Mumbai 1 hour after the scheduled arrival time, but the delay was of little consequence. The baggage was retrieved swiftly from the baggage belt. Apart from the delay this was a pretty good flight.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Mumbai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"We were declined boarding passes"

(United States)

Trip Verified | Bagdogra to Goa return via Mumbai. Our return flight time was 5:25 am and we reached the airport at 4:45. We were declined boarding passes because they said we need to arrive 45 mins prior and despite of begging the staff to give us our boarding passes they were rude. We were told that they had already started boarding on the flight and we would not be able to reach the gate in time. This was a really horrible experience. They told me that I would have to pay 1 lakh and 20 thousand rupees for just the return ticket which I of course did not buy. I ended up paying 85000 rupees for the return ticket with a different airline. I will never use or suggest Spicejet to any one.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBagdogra to Goa via Mumbai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed again and again"

(India)

Not Verified | Bangalore to New Delhi. Really worst experience twice. They delay at last moment and leave you with no option. Once they changed the flight timings and didn't even forward me the revised schedule. The second time I had to wait for the flight for 3 hours, being delayed again and again. I would now prefer not flying rather than booking a SpiceJet flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to New Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst luggage allowance"

(India)

Trip Verified | Hyderabad to Mumbai. The worst luggage allowance in India. I had 18 kg in check in luggage and 9kg in cabin trolley plus I was carrying another handbag which they kept and counted as extra luggage, which was 4 or 5 kgs. I was charged for excess of 9 kgs. I requested so they gave me 2 kgs off. I paid 2800. Such a waste of money. Rude and very adamant staff they have.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHyderabad to Mumbai
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"flight itself was pretty nice"

(India)

Trip Verified | Bengaluru to Kolkata by SpiceJet. As this was a transfer flight to my final destination in Kolkata, the process was very smooth and boarding started well ahead of schedule. Again this flight by a former Jet Airways Boeing 737 and the crew seemed affable enough. I had pre booked the non veg and veg lunch meal for my family members which consisted of a chicken and egg biriyani as the non veg option and veg biriyani as the veg option. The food also had a bun and a cup of yoghurt and even though the meal was not bad, the quantities seemed to be on the lesser side. Landing was in time however I noticed that as the passengers were de-boarding, the crew did not thank the passengers and they had their backs turned instead of thanking the passengers and this was maybe the only negative in what was by and large a very good flight. The pre booked meal on Spicejet seemed to be of more quantity compared to other rival low cost carriers operating in India but still if one has to purchase in flight, it can get expensive as it starts from 250 INR onwards. Even though LCCs are in the habit of maximizing revenue as much as possible, one can be smart about this and perhaps have food before the flight. The flight itself was pretty nice.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBengaluru to Kolkata
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes