SpiceJet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 363 reviews
4/10
No Skytrax Rating
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9/10

"served the food with care"

(India)

Trip Verified | Delhi to Ahmedabad. The crew assisted me in putting my luggage without asking. A seat was a little wet and crew Deepika and Dimi made sure to make the seat comfortable. They served the food with care and delivered well in time. Congratulations for showing such dedicated approach towards work.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Ahmedabad
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the service was excellent"

(India)

Trip Verified | Guwahati to Mumbai, the service was excellent. I was traveling with my wife and son, fantastic experience, awesome food, excellent crew specially under Payal who mainly served us and great team work.
AircraftB737-80
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuwahat to Mumbai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delayed again and again"

(India)

Trip Verified | Patna to Mumbai. Really worst experience twice. They delay at last moment and leave you with no option. Once they changed the flight timings and didn't even forward me the revised schedule. The second time I had to wait for the flight for 3 hours, being delayed again and again. I would now prefer not flying rather than booking a SpiceJet flight...
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePatna to Mumbai
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst Experience"

(United States)

Trip Verified | Vijayawada to Varanasi via Hyderabad. Worst Experience. They cancelled flight two days before trip. I found an alternative flight with another carrier (Air India or Indigo). They denied to book the flight for me. I asked them to refund money that I need to spend on booking the alternative flight myself (rs 3500), they cannot do that and can only refund 10% of my total fare (rs 700/- ) This is the kind of customer experience, the main reason for fall of airlines in India.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVijayawada to Varanasi via Hyderabad
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Choice of food is good"

(India)

Not Verified | Delhi to Chennai. Nice hospitality, cabin crew well-groomed. Swift formalities at departure and arrival. Choice of food is good. May be served even more freshly packed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Chennai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"experience made me so happy"

(India)

Trip Verified | Hyderabad to Pondicherry. This small experience made me so happy. Ritika and Kanchan the crew on Spicejet SG1004 gave such a excellent service. They made arrangements for my nephew's birthday in not less than 10 minutes and made it really special for him. I'm sure he is not gonna forget this lifetime mid air birthday celebration experience Thank u SpiceJet for having such Amazing crew. Who make the guest feel at home.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Pondicherry
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Spicejet got me this time"

(United States)

Trip Verified | Dubai to Mumbai. Spicejet has weight restrictions. They will get you at the gate If your hand luggage goes above the allocated amount They will pick you out especially if you have duty free bags and charge you for the extra weight. Why are you not told this at check in. All travelers be aware, make sure your carry on does not Exceed the amount allowed, Including your duty free purchase. They charge per kilogram. Spicejet got me this time, but I will not spend another dollar with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Mumbai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Rough handling of baggage"

(India)

Not Verified | Rajkot to Mumbai. Crew not able to serve food as ordered, either due to non availability of choices opted or shortage of time as flight was just little over an hour. Rough handling of Checked in baggage. One wheel of the trolley suitcase was broken during the loading/unloading.
AircraftA737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRajkot to Mumbai
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff are so careless"

(India)

Trip Verified | Patna to Hyderabad. I traveled 3 times in this same plane in just 2 months, and in last one week unfortunately I have to traveled 2 times and with same plane. Some staff are so careless. I asked for a glass of water before take-off and didn't get after take-off, and it takes 50 minutes when i asked again to a cabin crew. Spicejet is not comfortable, seats need to be repaired coz it's not good for travel, washroom was in not good condition.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePatna to Hyderabad
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disgusting attitude towards customers"

(Singapore)

Not Verified | Worst experience at Kolkata airport. SpiceJet flight to Bagdogra delayed by 4 hours and the gate staff have the most disgusting attitude towards customers. No announcements, No courtesy, no politeness, their only response is the flight visibility is compromised as the weather is bad in Bagdogra. However flights from Delhi have landed in Bagdogra this morning. People are assumed to be stupid and not well informed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Bagdogra
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no