SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 478 reviews
4/10
3 star Skytrax Rating
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6/10

"Seats are not comfortable"

(India)

Trip Verified | The last few flights the on time arrival is 100%. Cabin crew is cooperative and addresses the passenger needs. Seats are not comfortable and inadequate leg space. Airline has adequate airline menu but pre booking is costlier than on board purchase. Onboard purchase is limited to availability of items. On ground Passenger management is satisfactory at Metro cities but it is unsatisfactory at smaller airports like Darbhanga.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDarbhanga to Mumbai
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"unpleasant service by airport staff"

(India)

Trip Verified | Despite boarding pass being issued at start of journey, the onward flight at Delhi took off leaving us stranded in Delhi . No information at the time of deboarding. We are running all over Delhi T3 catching hold of random Spicejet employees and seeking help. How could they leave without passengers who were already issued boarding pass? Why did they not assign somebody to take care of us when we alighted in transit at Delhi T3. Worst is that they kept offering refund to passengers who are in transit. Finally they put us on the next days flight which again we had to insist upon. Harrowing journey and unpleasant service by airport staff of Spicejet at Delhi T3.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Bagdogra via Delhi
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Never ever faced this with any other airlines"

(India)

Trip Verified | Thousand and one times Spicejet simply revised the flight timings. Also the layover time got extended to 19 hours instead of 11 hours, which previously was a layover of 2.5 hours. I would never recommend SpiceJet to anyone. They simply harassed me like anything. I am sitting in Mumbai airport with no lounge access as they won't allow me to enter arrivals, have to wait throughout the night because of their so called "operational reasons". Never ever faced this with any other airlines. This is the 3rd time I am facing issues with SpiceJet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDurgapur to Goa via Mumbai
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"enjoyed flying with Spicejet"

(India)

Trip Verified | I would request you to speak little slowly while briefing instructions, it was too fast. Everything is chargeable like printing boarding pass, seats of your choice etc. Overall enjoyed flying with Spicejet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePune to Gwalior
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"won’t recommend it to anyone"

(India)

Trip Verified | Flight schedule departure from Gwalior was 9:35 AM and 12:50 PM was arrival at Bangalore. And in actual the takeoff happened at 12:50 PM and arrival at Bangalore happened at 4:15 PM! Worst part is : I reached airport at 8 AM and at 8:15 I received a notification that the time changed to 10:15 I waited for an hour and then I receive a notification that the time changes to 10:35 After 30 minutes of more wait I get notification that time changes to 11:35 And then finally after one hour I receive a notification that the updated time is 12:05 PM. SpiceJet team is so unprofessional that they kept on changing time within an hours difference and this happened 4 times for the same flight. I won’t recommend it to anyone because they don’t really know what’s happening and how their actions could impact passengers schedule
AircraftQ400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGwalior to Bangalore
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"preponed my flight by 12 hours"

(India)

Not Verified | I have booked my direct flight to Delhi from Guwahati in evening. But don't know why these guys at SpiceJet preponed my flight by 12 hours and scheduled in morning 5:30 from evening 6. Not only this as a replacement these guys are giving a connecting flight via Patna as per there own convenience. This pathetic service is not acceptable at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuwahati to Delhi
Date FlownSeptember 2021
Value For Money 12345
no
7/10

"flight could be more spacious"

(India)

Trip Verified | The flight could be more spacious. Flight had too much noise in the cabin while flying. Branding could be done on water bottles and apart from them can at least provide basic PPE like mask and Sanitizers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"amazing experience"

(India)

Trip Verified | Pune to Patna. I had an amazing experience with the crew members on flight. All the crew members were extremely proactive in assisting passenger and were highly professional.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePune to Patna
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew were very friendly and helpful"

(India)

Trip Verified | It was a great journey and experience flying with Spicejet. The cabin crew were very friendly and helpful. I also appreciate the before time arrival of the flight at the destinations, although there was a delay in departure from Jammu. Hope to travel soon again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJammu to Kolkata via Gwalior
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"weighing laptop bag and ladies bag"

(India)

Trip Verified | Staff is troubling the customers by weighing laptop bag and ladies bag in cabin luggage and charging for over and above 7 kgs @ Rs.500 per kg. It was not only me who have paid for 3 kgs, there were many other customers who were paying even for 1 kg extra. This is so ridiculous. Services of Vistara and Air India is much better than spicejet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Rajkot
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no