SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 626 reviews
4/10
3 star Skytrax Rating
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1/10

"There was utter confusion and no clarity"

(India)

Trip Verified | SG 953 on 19/5/2022 Delhi Terminal 1 to Shirdi International Terminal. The flight was scheduled to land at Shirdi at 4.50pm. Instead, the flight landed at Mumbai at 5.30pm. Announcement was made just before landing at Mumbai. Reason given was storm at Shirdi when actually there was no storm and 3 different flights from Chennai, Tirupati and Vizag (including one ATR) landed around the same time. This was confirmed from local authority at Shirdi. Passengers were in the aircraft for more than 3 hours in Mumbai, during this period there were only 2 announcements, 1st announcement after 1 hour of landing in Mumbai that flight will be taken to Nashik as it could not land in Shirdi after dark. 2nd announcement after 3.5 hours was that passengers were given 3 options: Option 1: stay at Mumbai for the night and go to Shirdi next day. Option 2: Go to Shirdi by bus. Option 3: Go back to Delhi and fly to Shirdi next day. There was utter confusion and no clarity. Passengers lost their patience and naturally got furious. We were deboarded in Mumbai airport around 9.00pm. It took one hour to collect the checked-in luggage as different ground crew announced different conveyor belt Nos (No 1,4,14 and finally 13). Ground staff signed and put stamp on the boarding pass of the passengers after writing full refund of the to ticket charges. On requesting for refund through mail, SpiceJet authorities refuse to refund citing the reason for rescheduling of flight (mail from SpiceJet attached). This is totally misleading information and mismanagement by SpiceJet treating their customers as fools and commodity. SMS/Mail from SpiceJet was about cancellation of the flight which was not correct. The loss of time, mental stress, fatigue and poor communication and misinformation by the Pilot can not be compensated in terms of money. I had already blacklisted SpiceJet earlier because of their poor service.. No wonder SpiceJet is on the verge of collapse and shutting down looking at their quality of staff, meals, aircraft and service. A complete failure of structure, process and outcome indicators.
AircraftBoeing 747
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Shirdi
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience"

(India)

Trip Verified | I have booked flight from Mumbai to Kanpur and after checking they call me that your flight is delayed 4 hrs. Staff also not helpful, they just say take your refund and take flight for another day. This is what SpiceJet do. Worst experience, will never travel with this flight
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Kanpur
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Spicejet couldn't care less"

(India)

Trip Verified | Pathetic service. The ETA was 11:50 a.m. and at 13:55 p.m., the flight is yet to take off. Apparently the systems have had a ransomware attack, which is why they couldn't take off on time. My recent experience with SpiceJet in the last few months have all been delayed. While I waited with the other passengers at the boarding gate, multiple Indigo flights left. Spicejet couldn't care less.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Pondicherry
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience every time"

(India)

Trip Verified | Worst experience every time. No time sense. Keeps getting delayed or cancelled. Not recommended. Staff, very rude and irresponsible. Do not help you out when the mistake is on their side.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBengaluru to New Delhi
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst customer service"

(India)

Not Verified | Spicejet has worst customer service anyone can imagine. I made an advance booking for May 29 2022, but eventually had to get cancelled due to medical reasons. They asked me to forward documents and said they would waive off charges. Eventually the only solution they could offer me was an E voucher that too valid for 180 days. I kept requesting them if not refund then at least give me validity extension cause I won't be able to travel for another 10 months. But all request and mails to higher departments had no effect on them. They stuck to same solutions. I would urge people not to book in advance with them as they have the most stringent rules for the passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSrinagar to Mumbai
Date FlownMay 2022
Value For Money 12345
no
1/10

"Beware of taking this airline"

(India)

Trip Verified | At the time of writing this, the 6.40 am flight is yet to depart and the ETD is given as 15.00 hrs. Delhi has no bad weather, yet the reason given is bad weather. One of the worst airlines to travel. Beware of taking this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Jabalpur
Date FlownMay 2022
Ground Service 12345
Value For Money 12345
no
2/10

"delayed both ways by many hours"

(United States)

Not Verified | Flight was delayed both ways by many hours. Poor service for the same price as other airlines like IndiGo. No wifi or other amenities to compensate for terrible service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJabalpur to Delhi
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this flight"

(United States)

Trip Verified | I travelled with same carry on with indigo and had no issues but SpiceJet charged me 3000 Rs. Almost 100% of ticket price. I am never taking this flight. The guy at the Jaipur counter did not listen to my explanation. Avoid this flight. Unless you want to get surprised by extra cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJaipur to Delhi
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Staff members are well mannered"

(India)

Trip Verified | Very good service and I always prefer SpiceJet. Staff members are well mannered and service is very prompt. Time is also being maintained and reaching the destination on time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChennai to Patna
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Very disappointed with SpiceJet"

(India)

Trip Verified | Its a Low cost carrier but that does not mean you literally stuff your passenger inside the aircraft. There was no leg space. We (me and my wife) had to sit for 2 hours in the same position. On top of this, we were assigned the last seat (36th row) and the seats weren’t recliner. No space behind. Buses provide best and comfortable seats these days. Very disappointed with SpiceJet. I wish I never get to travel with this carrier in my future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bagdogra
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no