SmartWings

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 66 reviews
4/10
2 star Skytrax Rating
Filter Reviews by :
Show
5/10

SmartWings customer review

(United States)

I booked travel from Prague to Paris. The flight was "on time" when I checked in but then quickly became 2 hours late and actually left 2.5 hours late. No Smartwings personnel at the gate until about 30 minutes prior to departure and there were limited announcements. If you have been travelling internationally the Smartwings baggage allowances are less 15 kilos rather than 20 and a 30 Euro fee awaits those with baggage over the 15 kilo limit. At least the fare was inexpensive.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

SmartWings customer review

(Cyprus)

Rome-Prague return. Over New Year 2010-11. Both flights on time despite heavy snow in Prague. Plane was comfortable cabin and airport crew polite and helpful. Food acceptable. Only downside was that the plane did look a bit past its prime. Overall a good service for the price.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

SmartWings customer review

(Ireland)

Travelled to Lanzarote from Dublin return and was extremely impressed. Both flights left on time and the staff were helpful and courteous.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

SmartWings customer review

Prague to Rome FCO on Smartwings. When I booked the flight the cost was about 70 Euros and was advertised as a non-stop flight. Upon arrival at PRG airport we found out that the Venice flight had been combined with our flight as well. This meant an hour flight to Venice on the ground for about an hour then another 45 minute flight to FCO!
no
na

SmartWings customer review

I have flown with Smartwings between AMS-PRG and PRG-BRU several times this year. I was lucky enough to purchase each return trip for only 55EUR and considering that Smartwings offers a complimentary sandwich/soft drink service on all its flights the price per flight is a real bargain. As regards the a/c I should say that their B735 were looking rather old and outdated in the interior while the B738 with wear the mother company titles Travel Service were very modern clean and comfortable. Only downside of this airline is the punctuality. Four out of six flights were delayed and two of these four had at least a two hours delay.
no
na

SmartWings customer review

Prague to Venice. Unfortunately I didn't come across this website until the night prior to departure. Flight was delayed by 7 hours. As compensation I was given a voucher with sufficient value to buy a single muffin. During the delay there were no SmartWings staff available to advise of the expected delay. All the passengers could do was sit around and wait for the departure screens to be updated. This level disregard for one's customers is simply unfathomable. The flight was fine but what good is that when you can't get to your destination anywhere near the scheduled times. I will never fly this airline again and will be satisfied when they eventually go under as they undoubtedly will.
no
na

SmartWings customer review

I had the unfortunate pleasure of using Smart Wings to fly from Paris to Prague and from Prague to Milan (this was to catch another flight from Milan to Rome) and the service was terrible. Not only was the flight cancelled 4 weeks before the departure date (even though it was booked 9 months in advance) but then the only available flight was 9pm instead of 9am. This flight was then delayed by 2 hours. We were told at check in that it was delayed by 1 hour but no further announcement was made to inform us of the second hour delay. To compliment that the flight from Prague to Milan was cancelled all together but we only found out when we arrived for that flight. This caused us to miss a connecting flight and therefore saw us arrive in Rome 6 hours later than we should have.
no
na

SmartWings customer review

I have used Smartwings more than 5 times in the past two years since they began flying. Only one flight was NOT delayed either way. One flight was delayed only one way and the other three were delayed - a long time each way. I am currently writing this from Venice where we were meant to spend 4 days including lunch on Thursday in Venice. Unfortunately once again the flight was delayed - by 4 hours. In the end we didn't take of until 5pm which meant we lost a day in Venice because of Smartwings. Our compensation: 110Kc for food at the airport. This was of course better than Paris last year which was supposed to depart at 8pm on Sunday. In the end it didn't depart until 2am!! We'll see HOW MUCH tomorrow's return flight is delayed but I can say I am thoroughly fed up with Smartwings' lack of any sense of punctuality. To those who claim they had positive experiences I challenge you to fly with them more than once.
no
na

SmartWings customer review

Prague to Amsterdam. No line at checkin. My friend's bag was overweight and he was not charged any fee - (unheard of in my experience w/ low cost airlines). Boarding was quick and the staff was professional. Seating was comparable to U.S. domestic flying. Shortly after takeoff attendants provided service including a free sandwich. (service as good as Lufthansa Frankfurt to Prague). Early arrival in Amsterdam. Overall I was extremely satisfied with my flight which I booked rather late and paid about 65 USD for the one way flight. As far as discounters go I was impressed with Smart Wings. The previous negatives were not evident and maybe the airline has improved since the earlier reviews were written. All I can say is this was a great timely and comfortable way to travel from Prague to Amsterdam.
no
na

SmartWings customer review

PRG-CDG on Nov-05 departure 6 AM. First experience with this Czech- based low cost carrier. Swift check-in on two counters (hand baggage only) seating allocation (kind plus compared to i.e. Easy) boarding and departure on time plane - a bit worn interior of B735 but spotless. Seat occupancy some 30% pitch rather small (just acceptable for 15 hrs journey) refreshments sold at acceptable prices (sandwich soft drinks tea/coffee - 1 Euro each) nice staff in uniforms no bothering advertisements or lottery. Arrival 10 mins ahead to T3. Return CDG-PRG on Nov-06 plane of same type in better condition departure (on 10:40PM instead of 9:20PM scheduled due to fog in Prague. Were boarded one hour before take off but told lately to wait for clearance with an apology however no free water offered to pax as a courtesy. Being 6 ft/2in tall I have usually no problem even with the low cost / charter pitch but one pax behind me kept stratching her high heeled legs on my armrest and was not reminded by the FA at all (it was my dirty job to ask the pax for manners). Catched up some 20 mins from delay during the flight and landed hard but safely on the invisible foggy PRG airport. Occupancy again very low (40%?) and I wonder how they manage to survive their regular flights into top destinations in favourable slots (better than CSA competitor which is about to swallow them either). Would recommend them to fly whenever possible as a cheap option to classics but be prepared for some delays at the end of the day.
no