SmartWings

London Gatwick to Prague, and possibly the worst airline ever! Not only were we on the noisiest lager lout flight in history, but a couple weeks before we flew they changed the date of our return which meant missing out on organised outings while we were away. When I tried to get compensation for this I was completely ignored. I got the CAA involved and a year later they still have not been responded to either. Customer service - zero! Terrible, terrible company which I will never use again - I'd rather walk.

✅ Verified Review | Gatwick to Prague, and never flying with SmartWings again, The ticket was sold to us by Czech Airlines and the flight number is an OK flight codeone so we did not realize it was a Smartwings flight. The baggage allowance is only 15 kg you have to buy every kilogram extra and to take your tennis rackets with you you have to apply for an approval two days before the flight - you cannot do online check in. Everything is difficult and a nightmare to arrange and they keep telling you that you should have read about all of this in their terms and conditions - never flying with them again.

Flew SmartWings from Madrid Prague. Boarded the aircraft and was greeted by a nice older gentleman (flight crew). I was a bit apprehensive when boarded as the plane appeared very old and inside really required a bit of a clean. Arrived at my seat and was actually not that surprised to find left over chips and a lettuce leaf. Cleaned this myself, then sat down by the window. It was very hot inside the plane, and we waited as one pax did not show so luggage had to be removed from the hold. Finally ready, the safety demonstration starts, I'm expecting the flight crew to take their positions - but no one around, the flight crew seriously disappeared. The safety video says 'We will now show you the emergency exits of this aircraft', still no crew anywhere. Furthermore I was sitting behind the over wing exits, the crew did not instruct any of the pax in those seats what to do in case of an emergency. Despite this the crew came through the cabin once on a 2 hour and 40 minute flight - same older gentleman, he was pleasant enough, the lady working with him looked annoyed and it was obvious she wasn't happy for some reason. I felt this was a very low low Budget Airline and it showed. Lot's of room for improvement though.

We booked a ticket with Czech Airlines from Dubai to Prague and we were told we will fly with SmartWings. The ticket price was too hard to refuse so we went for it, the website was a bit confusing on luggage and food/entertainment. Great check in service and aircraft, wonderful crew and service. There was warm food, drinks, some Czech movies on small drop down cabin screen and an on time experience. Highly recommend the airline.

SmartWings from Prague to Dubai. A budget airline, the service was great. For our six-hour flight, we were served two meals and one coffee break. The staff also served us water. In-flight entertainment / current location were also available. I would fly SmartWings again if I'm in the area.

I flew SmartWings with my wife and 2 kids from Dubai to Prague. The flights were on time on both sectors, and service was good. The flights were packed, hence the issue of overhead luggage space. They served hot meals on both flights with drinks and chocolate. The crew was co-operative and nice, I would recommend this airline.

Return charter flight with SmartWings (PRG - RMF 14 days earlier was on A320). Arrived exactly on time in Prague. No entertainment but the route display was informative. Does not feel like a budget airline, aircraft was clean and well presented. Small tasty hot meal and soft drink provided free, others for sale. Coffee (Nescafe) was nice and strong and provided with a small biscuit. Cabin service was efficient and friendly despite the early morning start. Overall a good impression.

My experience with SmartWings from Dubai to Prague return was good. Both the flights were on time and everything went on very smooth. The flight crew were helpful, They provide a meal on the flight with drinks and before landing they give chocolates. They provide blanket and pillow and Legroom was enough. TBoeing 737-800 with passenger information display overhead. It doesn’t look like a budget airline. I paid 296 euros for the return trip and within this price the services were fantastic. Both the flights were only one third full, so I got a good nap at the back. I itely recommend this airline to anyone going to Prague from Dubai.

Travelled with Smartwings from Budapest to Keflavik in October 2015. Great service, warm food, cold and hot beverage that was included with the fare. Not much space between seats, but I'm not tall so that didn't bother me. We could only find one radio station playing and no tv. I would be happy to travel with SmartWings again.

The only reason I chose SmartWings was the direct flight, big mistake. Terrible airline and appalling service on flight from PRG to FNC. Their prices are premium for the low cost product. On the 4 hours flight you are served overdone tasteless pasta with one small cup of water or artificial and cheapest “coke” or fizzy drinks. Tasteless coffee, beer and (cheap) wines available for sale but for high price. The plane dirty, my seat with the broken armrests. The seats cramped if you do not have the exit seat row. No entertainment or interactive map available during the flight. The only positive point was that we arrived 10 minutes ahead of the schedule. Big surprise as they are usually delayed.