✅ Trip Verified
| Gatwick to Prague. So after few years I've decided to fly with Travel Service/Smart Wings again (won't do that for some time again). Since prices from Heathrow were too expensive on this date and I didn't want to fly from Stansted and I wanted it to fly in the evening there wasn't that many options to Prague, so I chose SmartWings. First plane arrived hour late, but with that problems only started. Than boarding started (much later), for some reason they had boarding in 3 sections (for 183 people), first people from back of the plane, I was in front, but when I went to tunnel people were still there, because for some reasons they needed to start boarding from front - they said because of balance of the aircraft, I fly a lot but this is first time I've heard this on boarding. So another delay, than after some time when crew wasn't able to count all the people on board we finally took off and landed hour and 20 minutes after we were scheduled. Than deboarding started and again for the first time in my life I've heard that, we were deboarding from back of the plane, so first people from the back, but using front sky bridge, which took another 20 minutes, so overall time was almost 2 hours and 1 hour is on lack of skills of this so call airline. Only positive is that you got check it baggage, but thats it, they also have wifi and seats were ok, but that won't compensate for all the other things. So unless I have too, I won't fly with them any time soon. I would say worst or one of the worst airlines in Europe!