SmartWings

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 93 reviews
4/10
2 star Skytrax Rating
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SmartWings customer review

Although I am a Frequent Air France flyer I started to use SmartWings lately on monthly- weekly flights to Prague (CDG-PRG-CDG). Excellent low cost airline friendly and efficient service. All flights I took so far were on time both ways. I am aware of the many complaints about CDG terminals but although T3 is a "no-frills" and rather basic facility it's a change from the hassle and disorganization of T1 and T2 . Whenever schedule permits (even their departure and arrival hours in both cities are very convenient) I will use this airline. On a short trip you get at least what you pay for as far as food and drinks are concerned.
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SmartWings customer review

Myself and my flatmate flew smartwings from Gatwick to Prague around xmas time. Both flights were delayed. Going out the delay was 2hours coming back 3.30 hours. While I appreciate that delays can occur I did not expect to be sitting around with no information. In fact in Prague people were lying around near the departure gate 30mins after the plane was due to leave - with no revised departure time or information. At no point was there any apology or explanation. Interestingly I was dropping a friend off at Gatwick after xmas and noticed that the same flight had been delayed again. I would not fly SmartWings again. While the flight was average there total disorganisation and blatant disregard of passengers was appalling.
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SmartWings customer review

Flew SmartWings CPH-PRG and back. Of course being a low cost carrier they offer a one class service. Seat pitch is ok. You get what you pay for in my case aprox. USD 200. Cabin isnn't that pretty but service is ok. Cabin crew do a nice job and prices for soft drinks are reasonable (1 to 1½ EUR). Most importantly both my out and inbound flights departed and arrived a little ahead of schedule
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