SmartWings

Not Verified | I flew from Prague to Hurghada for vacation and for the price it was the best flight I've flown in a while, staff really nice, food a bit more expensive but good and seats also good.

✅ Trip Verified | Terrible airline. The airplane was dirty and very small for a Colombo-Dubai flight. The crew was rude. They served all the food at start so they wouldn’t have to bother doing anything later. They announced landing one hour before it actually took place, closed the toilets so they wouldn’t have to clean them. Terrible rude staff, avoid at all costs.

✅ Trip Verified | Smartwings canceled our flight without any reason and offered us only flight 3 days earlier or 4 days later than original flight (without reimbursing extra costs arising from this flights shift). They deliberately ignore EU legislation hoping people will not sue over this. Stay away from Smartwings, worst carrier ever!

Not Verified | Quite good airline. On route Prague-Marsa Alam is not food included, I recommend to you eat before you flight. Boeing MAX is new quiet aircraft. Crew on my flight was very nice. We weren't late. Attention, we traveled with a travel agency.

✅ Trip Verified | I took a flight from Prague to London on Oct 11 and my bag was missing for four days. No one at Smartwings seemed to have any clue what was going on, and they only communicate via email. I was supposed to leave from London to Birmingham on Oct 14, and fly from Birmingham to the US on Sunday, but all my plans were frozen because they refused to confirm when the bag would arrive. They told me they would send it to Heathrow but gave me no flight number, tracking number or info on the courier service - No confirmation of whether it will be sent to my temporary address and a careless remark about “picking it up from the airport,” which is 2 hours from where I’m staying. Eventually they provided a phone number of a company that doesn’t even deal with SmartWings. Through my own research I figured out the third party service they contract with and spoke with them, only to learn smartwings had noted to send my bag to a temporary address in London or to the US, where I specifically told them NOT to send it. I don’t blame any individual at Smartwings, I think this company is just money-hungry, adds flights prematurely they aren’t ready to handle, and has no idea what they’re doing. I honestly feel sorry for the person emailing me because clearly they’ve been instructed to handle this passenger issues on their own with no support. No one will call or or take this seriously. I am asking them for a measly 60 pound refund for the cost of checking the bag and they keep sending that damn claim link. This entire thing has caused an inordinate level of stress and I resent the implication that everyone can afford to replace all their essentials. I only gave 1 star because I couldn’t submit this review with a 0. Whoever you are, you deserve better than smartwings. And whoever works at smartwings, you deserve a better job than one working for this soulless company.

✅ Trip Verified | Very poor ventilation during a 5 hour flight. This is not only a cost saving measure for the airline but poses a health risk for passengers and crew during Covid 19 pandemic. Boarding and deplaning was a non organised chaos without supervision. Failure of physical distancing. The airline suffers many systemic problems and poor management for years. Air Travel in the Czech Republic is not competitive and Smart Wings abuses their position as the only Czech airline.

✅ Trip Verified | We flew from Prague to Valencia (A319) and back (B737-800) with Smartwings and both flights were exactly what I expected from a low cost EU airline. Both flights were on time with no delay, staff were kind and professional. The planes were clean, although of course there wasn’t much legroom between seat rows (but totally acceptable for short 2-3 hour hops between European cities).

Not Verified | I was very satisfied with the flight to Zakhyntos. I decided to travel alone with my boyfriend, without a travel agency. So we booked the accomodation and bought air tickets and here we go - just a perfect holiday! SmarWings was very good choice, everything was smooth, fast and comfortable. Next time I will definitelly pay more attention to who the airline is and if possible I will choose SmartWings again.

✅ Trip Verified | Pathetic, cancelled the flight 5 days before it happened and said it was too much time to give me a recompensation. I reached out 2 months ago asking if I could move the flights since I was afraid they would cancel them (they had "free moving flights" on their main page) and they didn't respond.

Not Verified | Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancelation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me e- mail reply below: Dear Client, thank you for your email. The voucher currently offered is a way to refund your tickets. So if you want to refund tickets, there is a possibility to make a refund by issuing the voucher offered which will be priced as a value of the tickets you purchased. We will ask you to confirm your refund in the form of a voucher valid for one year from the date of issue. If you do not agree with any of the options, you can file a complaint via our contact form. Thank you for your understanding and have a nice day. Kind regards. No apologies, no anything else in spite of violation of customer's rights.