"Pay the extra and book with a real airline
P Daniell (United States)
✅ Trip Verified | I booked two tickets from Gainesville, Florida to Ft Lauderdale, Florida for 9/15/23. Departure time was 8:30PM EST. At 12:30PM, I received an email from Silver informing me that the flight was delayed approximately 20 minutes. Over the course of the next 3 hours, I received another half dozen emails, each one showing an additional delay of 20-30 minutes. The most recent update I had was that the flight was scheduled to depart at 12:30AM EST. I was offered the choice of taking that flight, rebooking, or receiving a refund. I tried to contact customer service via phone but was only able to leave my place in line for a callback (as of 9/19 12:45PM, no callback by the way.) I also emailed customer service, but I still have not heard back. Because the TSA closed at 9:30PM, and there would be no additional flights out that evening from the airport, we decided to instead drive to our destination. On 9/16/23 at 8:07PM (almost 24 hours after the flight was originally supposed to depart) I received an email stating that the flight was cancelled. Still have not been able to receive a refund, nor speak to anyone from customer service. Pay the extra and book with a real airline, you'll save yourself a huge hassle.
Aircraft | ATR 72-600 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Gainesville to Fort Lauderdale |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cancelled 1 hour before"
Kevin Brown (United States)
Not Verified | This was the worst experience I have ever had flying. My return flight was cancelled 1 hour before the flight was to leave. The representative told me to go to Southwest Airlines and get the corresponding flight to Jacksonville and they would reimburse me the cost of that flight. I was given an email to contact for the refund. After a month of waiting on a response to multiple emails and getting none I tried several phone numbers only one got me to an actual person. In the end they will not refund the $260 Southwest Airlines ticket and they won't even refund their (silver Airways) ticket of $180, much less half of it $90, but are saying they will only give me a refund of $38.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Jacksonville to New Orleans |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"my experience has been a very negative one"
Janice Davila (United States)
Not Verified | First time flying with this airline and my experience has been a very negative one. We had to wait at the terminal for 2 hours and then in the plane we had to wait and it was hot. Flight was delayed and due to this I was unable to get my car rental in Pensacola. I had to pay an Uber to my hotel and then next morning took another Uber from my Hotel to the airport to get my rental.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Orlando to Pensacola |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"No one at the ticket counter to complain to"
Wendi LeCroy (United States)
Not Verified | My carry on would not fit in the over head compartment. Handed it to the “stewardess” who looked like she could not care less. My suitcase was not sitting outside the plane and the pilot told me it would be taken in with the rest of the luggage. Wrong! No one at the ticket counter to complain to. Called the airline, waited 20 minutes to talk to someone who told me I was supposed to get a receipt from the stewardess when I gave her my luggage. Who does that? I didn’t check it.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Tampa, FL to Greenville, SC |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Thanks for nothing"
Sven Steiner (Germany)
✅ Trip Verified | We stand at the Gate desk, and now the staff paged us to let as last in the airplane. What a great start with silver airlines. Thanks for nothing!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to George Town |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"What a disgusting airline"
Nikki Buccolo (United States)
Not Verified | Me and my girlfriend had a flight home from Nashville Saturday, July 30 or 31st. I believe I woke up in the morning several hours before the flight to prepare. About two hours before my flight it was canceled. So now on the flight I have to buy a primo rate ticket to get to my destinations with very little notice. Then I reach out to customer service and they tell me I will receive an email referencing my refund and I’ve heard nothing for 10 days. I’ve reached back and still get nothing, their business model is steel, customer money, make it convoluted and difficult to return their fare until they give up. What a disgusting airline. We are hard-working people.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Nashville to Orlando |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Silver changed the departure time 3 times"
R Andrews (United States)
✅ Trip Verified | From time of booking to day prior (3 months) Silver changed the departure time 3 times. Day of I received an email that the departure time changed again. Luckily I was able to find another airline to get home. Over the course of the day I received 16 (sixteen) emails from Silver continually changing the departure time. The last email said the flight was cancelled No one answers at customer service nor do they call you back when you select “press 1 to save your place on line and have an agent call you back”. Their website takes you in circles and I was unable to select the refund option. I had to call my credit card company to dispute it.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Charleston to Ft Lauderdale |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"whole first day of my vacation has been wasted"
Sandra Wilches (United States)
Not Verified | We thought we booked a flight with United and when we tried to check in were informed that it was through Silver Airways. Our flight was supposed to leave at 7.05am but then was delayed to 9.45am. At about 9.00 we were told that it was now delayed to 1.15pm. That’s already a 6 hour delay. It’s nuts. We were told it’s due to crew. I will never fly with them again. The whole first day of my vacation has been wasted at the airport. This is just not right.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale, FL to Charleston, SC |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"terrible customer service experience"
Hunter A Amoruso (United States)
✅ Trip Verified | I wish I had anything nice to say about them. We waited in line for two hours at the baggage check-in, only to arrive at the desk and was notified that our flight was canceled. They couldn't find anything same day, so they booked us for the following morning. They said they would not cover our hotel fees, nor cover a vehicle rental. They said if we wanted to "fight it" we could call customer service. We could not wait that long as we needed to get back to our jobs, so opted to rent a car and drive 8 hours home. We proceeded to call them and waited for 5 HOURS for them to call us back, in which they said there was nothing they could do to reimburse us. I asked to speak with the representative's manager, to which he snarkily said sure, and hung up on us. I have never experienced such a terrible customer service experience. The crazy part is, not once did any of these employees apologize for the inconvenience. It was such a miserable way to end an otherwise wonderful cruise vacation. Save your money and spend elsewhere.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to Charleston |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst customer service ever"
S Johnson (United States)
✅ Trip Verified | The worst customer service ever. The crew was so rude and loud, yelling over the intercom. I’ve never seen anything like it in my entire life. Won’t book with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Minneapolis to Jacksonville |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |