Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 208 reviews
2/10
No Skytrax Rating
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1/10

"whole first day of my vacation has been wasted"

(United States)

Not Verified | We thought we booked a flight with United and when we tried to check in were informed that it was through Silver Airways. Our flight was supposed to leave at 7.05am but then was delayed to 9.45am. At about 9.00 we were told that it was now delayed to 1.15pm. That’s already a 6 hour delay. It’s nuts. We were told it’s due to crew. I will never fly with them again. The whole first day of my vacation has been wasted at the airport. This is just not right.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale, FL to Charleston, SC
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"terrible customer service experience"

(United States)

Trip Verified | I wish I had anything nice to say about them. We waited in line for two hours at the baggage check-in, only to arrive at the desk and was notified that our flight was canceled. They couldn't find anything same day, so they booked us for the following morning. They said they would not cover our hotel fees, nor cover a vehicle rental. They said if we wanted to "fight it" we could call customer service. We could not wait that long as we needed to get back to our jobs, so opted to rent a car and drive 8 hours home. We proceeded to call them and waited for 5 HOURS for them to call us back, in which they said there was nothing they could do to reimburse us. I asked to speak with the representative's manager, to which he snarkily said sure, and hung up on us. I have never experienced such a terrible customer service experience. The crazy part is, not once did any of these employees apologize for the inconvenience. It was such a miserable way to end an otherwise wonderful cruise vacation. Save your money and spend elsewhere.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Charleston
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service ever"

(United States)

Trip Verified | The worst customer service ever. The crew was so rude and loud, yelling over the intercom. I’ve never seen anything like it in my entire life. Won’t book with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Jacksonville
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Deplorable service"

(United Kingdom)

Not Verified | The worst airline experience I have ever had. We were denied passage onto our flight because we were at the gate an hour in advance and apparently were supposed to be there 2 hours in advance for one checked bag. There was one rude employee working that didn’t even offer a different flight until I inquired about it. The only one available is at 9.30 pm and we live 2 hours from the Tampa airport. We were told that rebooking free of charge was a courtesy she was giving us and that she could take it away. This morning I was on hold for over an hour and was told by two different people to send an email. There was nothing else they could do. Deplorable service. Pay the extra money to get people who actually care about their customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Key West
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not use this airline"

(United States)

Not Verified | Do not use this airline! Yesterday our flight was re-scheduled 3 times within the hour of boarding time and then cancelled at the last minute. From the Gate, all 10 of us had to go all the way back to the front desk (not the gate reception, they had no clue) and got no good answers from the attendant. Eventually the attendant said it was cancelled due to mechanical problems. I asked why the flight status has not been changed to cancelled on the monitors, no answer. I asked if they had other planes, or is it just the one, no answers and no apologies. We had to find the bags we checked in at the lower level of the airport, they were at another airlines carousel in the baggage claim area. We found them thanks to another passenger that found his all the way at the end of the lower level. We lost prepaid car rental, hotel and dinner events for three days since the next flight we found through a real airline is in 3 days. Customer Service does not have a number to call just an email so that we can get our refund. So far we have paid for two flights now (until we get our refund) and are stuck at home re-scheduling rentals, hotel, activities and also our work time off (employers are not very happy when you ask for a vacation extension). Horrible horrible service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
1/10

"delayed twice now for a total of 6 hours"

(United States)

Not Verified | Never got notified that the flight was delayed 3 hours until we checked our bags. Got delayed twice now for a total of 6 hours and it's not weather related. We could have driven to Orlando faster.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePensacola to Orlando
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unreachable via email or phone"

(United States)

Not Verified | The airline canceled my flight five minutes after I was asked to check in. 24 hours prior to supposed departure. They were unreachable via email or phone after waiting online for over an hour. Anyone who rates this airline over terrible has to be related to someone that owns the company because they are the worst.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Charleston
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely terrible. Save your money"

(United States)

Trip Verified | Absolutely terrible. Save your money. They canceled my departure flight an hour before we were to board. I booked a new flight on a different airline. Then they canceled my return flight the night before departure. The tickets that last minute were exponentially more expensive. It made my whole trip difficult. Not worth the superficial savings, just don’t do it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to New Orleans
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"They used to be great"

(United States)

Trip Verified | Canceled both flights round trip went round and round with Travelocity and tried twice to get through to Silver but to no avail. Kept me on hold for an hour and never called me back when I left my number to keep in the queue for a call back. They used to be great, even during COVID. Now they are horrible!
Type Of TravellerBusiness
Seat TypePremium Economy
RouteFt Lauderdale to Tampa
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Outstanding Workers"

(United States)

Trip Verified | We lost my flight due to a flight delay, yet my luggage had been checking already and it made the flight, but we missed it!! Trying to reroute our luggage back was a mission only made possible by the efforts of Silver Airways Baggage Customer Service. They both stayed on top of the matter, e-mail after email, text after text until my 3 luggages were found, and put on an airplane back to us. The luggages arrived separately and on different days! Both times I drove to the airport in Fort Lauderdale and they walked outside the airport to the Departure lane to bring me my luggages. That was outstanding care!! It saved me parking and time! These two individuals went above and beyond to make sure we felt taken care of and we felt like someone really cared about our dilemma!! Because of them I am grateful!!! Today we have back our 3 luggages after 10 days! Thank You for being Outstanding Workers!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Huntsville
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes