Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 210 reviews
2/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"Stranded with no care"

(United States)

Trip Verified | Worst airlines ever! First and foremost, upon booking on Travelocity, you are tricked in to thinking you are booking with a trusted major airline (United) to find out this is some unknown start up airline and flies old propeller planes with fresh paint. Our flight was delayed 3 hours for repairs than finally boarded just to sit for another 30 minutes before we were deboarded due to repairs being incomplete. Then ultimately, canceled the entire flight and said you would get refunds in 7-10 days. Stranded with no care of how you will get to your destination. Horrible, horrible airline. Shame on United for allowing this fly by night airline to be associated with United and ruining their reputation as a trusted airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Fort Lauderdale via St. Petersburg
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely horrible experience"

(United States)

Trip Verified | Absolutely horrible experience. Of the four flights that myself and a family member took to and from Nashville for a weekend trip from Greensboro, no flights were on time and one flight was canceled. I was forced to drive back from Nashville in a rental car because Silver decided to cancel my flight, while I was actively at the airport. Since Silver has no staff presence, an hour + wait time for their customer service phone line, and only one flight a day, I was out of luck. All our other flights were delayed, by anywhere from a few minutes to a few hours. You have no idea what is going on at any time, they seem to have no ability to communicate at all. The relatively cheap flight is absolutely not worth the stress and hassle. Do not fly.
AircraftATR
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNashville to Greensboro
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified | Worst airline ever. Drove 5 hours from Houston, TX to New Orleans, LA to catch a flight to Jacksonville, FL to make a family member funeral services. Sat at the airport 5 hours because the flight was delayed twice, then when it was time to board the flight they told my family and I the flight was overbooked, despite already having our boarding passes. Needless to say we never made the services. You would think since they knew the flight was supposedly overbooked they would have let people know ahead of time so they could make other arrangements. Instead they let us sit there for over 5 hours and then when it was time to board they told my family and I, as well as the other passengers the flight was overbooked by 20 people. Then they call the airport police. It has been a nightmare trying to get our $ back as well as hotel fees. Do not fly with this airline. I hope this same situation happens to every employee at Silver. Because I’m a firm believer that people really don’t care until it happens to them. Then maybe they would treat their customers better. This airline is a joke.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Orleans to Jacksonville
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very unprofessional"

(United States)

Trip Verified | Original flight time was supposed to be 10pm. They delayed the flight to 12.21am. I don’t think I’ve ever been on a flight with them where they are on time. On top of this they canceled my ticket almost an hour before we were supposed to take off. Very unprofessional. Now I’m going to have to pay way more to buy a last minute ticket.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to Fort Lauderdale
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the experience was horrible"

(United States)

Trip Verified | I booked the flight for September 15th, 2023. Flight was scheduled to depart at 8:30 PM. After several emails that kept pushing the time later it was determined that the flight was to depart at 12:30 AM. I got a call from someone from Silver Airways at about 5:30 PM and was asked to be there before 8:30 because TSA would close and they would not let any passengers in after that time. I got to the airport at the time I was asked to, and ended up waiting until 12:30 AM. At 12:30 AM when there was about 12 people for this flight, some passengers started to leave. They had received an email that they were rescheduled for the flight on the next day. I personally and some other passengers did not receive said email. Someone came to the counter and started checking everyone's confirmation to see if they were rescheduled. I was told by the associate that I had been rescheduled for the next day even though the plane was on its way and he stated that he could not put me back on the flight. That is the most ridiculous thing. Long story short. 3 passengers were not rescheduled and ended up boarding the plane at like 3:00AM. It is frustrating and this change did not work for me because I was returning the next day to Gainesville. I spoke to some other passengers and they expressed that the airline was delayed 90% of the time. I do not recommend anyone to book tickets with Silver Airways, the experience was horrible to say the least.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGainesville to Fort Lauderdale
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Pay the extra and book with a real airline

(United States)

Trip Verified | I booked two tickets from Gainesville, Florida to Ft Lauderdale, Florida for 9/15/23. Departure time was 8:30PM EST. At 12:30PM, I received an email from Silver informing me that the flight was delayed approximately 20 minutes. Over the course of the next 3 hours, I received another half dozen emails, each one showing an additional delay of 20-30 minutes. The most recent update I had was that the flight was scheduled to depart at 12:30AM EST. I was offered the choice of taking that flight, rebooking, or receiving a refund. I tried to contact customer service via phone but was only able to leave my place in line for a callback (as of 9/19 12:45PM, no callback by the way.) I also emailed customer service, but I still have not heard back. Because the TSA closed at 9:30PM, and there would be no additional flights out that evening from the airport, we decided to instead drive to our destination. On 9/16/23 at 8:07PM (almost 24 hours after the flight was originally supposed to depart) I received an email stating that the flight was cancelled. Still have not been able to receive a refund, nor speak to anyone from customer service. Pay the extra and book with a real airline, you'll save yourself a huge hassle.
AircraftATR 72-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGainesville to Fort Lauderdale
Date FlownSeptember 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled 1 hour before"

(United States)

Not Verified | This was the worst experience I have ever had flying. My return flight was cancelled 1 hour before the flight was to leave. The representative told me to go to Southwest Airlines and get the corresponding flight to Jacksonville and they would reimburse me the cost of that flight. I was given an email to contact for the refund. After a month of waiting on a response to multiple emails and getting none I tried several phone numbers only one got me to an actual person. In the end they will not refund the $260 Southwest Airlines ticket and they won't even refund their (silver Airways) ticket of $180, much less half of it $90, but are saying they will only give me a refund of $38.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to New Orleans
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my experience has been a very negative one"

(United States)

Not Verified | First time flying with this airline and my experience has been a very negative one. We had to wait at the terminal for 2 hours and then in the plane we had to wait and it was hot. Flight was delayed and due to this I was unable to get my car rental in Pensacola. I had to pay an Uber to my hotel and then next morning took another Uber from my Hotel to the airport to get my rental.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Pensacola
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No one at the ticket counter to complain to"

(United States)

Not Verified | My carry on would not fit in the over head compartment. Handed it to the “stewardess” who looked like she could not care less. My suitcase was not sitting outside the plane and the pilot told me it would be taken in with the rest of the luggage. Wrong! No one at the ticket counter to complain to. Called the airline, waited 20 minutes to talk to someone who told me I was supposed to get a receipt from the stewardess when I gave her my luggage. Who does that? I didn’t check it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa, FL to Greenville, SC
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Thanks for nothing"

(Germany)

Trip Verified | We stand at the Gate desk, and now the staff paged us to let as last in the airplane. What a great start with silver airlines. Thanks for nothing!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to George Town
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no