Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 133 reviews
2/10
No Skytrax Rating
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1/10

"horrible customer service"

(United States)

Not Verified | I hate doing this but I felt this is the only way JetBlue will hold the "sister" company accountable for the horrible customer service and just down right bad airline. I do not understand the reason behind JetBlue add this Silver Airways. JetBlue has always been great BUT then I had a connecting flight with the Silver Airways (that I had no choice in picking) since I did it with JetBlue it was all or nothing so I feel it is JetBlue's fault as well for doing business with an airline like Silver and not care about the service and delay and time wasting they are putting on JetBlue customers Unfortunately I did not think to look up Silver because I love JetBlue and thought they must be just as good. I landed in Fort Lauderdale at 5:38 am Sunday in Terminal 3, Silver Airways was in terminal 1 I had to walk 8 minutes out of the airport only way to get 1 to do the security check again. My gate the display never changes for hours then when we notice nothing is going on we asked and we were told that the pilots had to sleep and that the flight would be delayed until 9:50 am so we wait our tickets said departs 8:15am we did not board until 10:50 NO One said we are sorry or nothing on or off the plane. We had to walk out and up the stairs into the plane no one told us anything. Long story short was suppose to be home at 9:35 am I got in at 1 PM, and then wait on luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Orlando
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will never fly again with Silver Airways"

(United States)

Trip Verified | Will never fly again with Silver Airways. The cliche “You get what you paid for” holds true for this instance. The issue wasn’t the fact that it was delayed twice and then cancelled altogether, but that passengers weren’t notified until last minute. We were stranded at the airport for 10 hrs, then to find out that the next scheduled flight was not at 10:30A, but 3:30PM. I lost 12 hrs of work ($512), had to take a rental ($192 + $58 for gas), lost the $89 of the air fare. All because Silver Airways does not care about it’s customers. The front line workers were excellent, but this company has a poor leadership. They follow the “I guess it sucks for you. Figure it out. No refunds.” Not good business. Keep your customers informed. They will understand. But what you don’t do is leave them in the limbo. I couldn’t get anyone at Customer Service, no one was at the ticket counter, and just had to cross my fingers and hope for the best.
AircraftATR-42-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to Fort Lauderdale
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"By far the worst airline"

(United States)

Trip Verified | By far the worst airline, compared to them Spirit is a 10. Before spend you money and booking with them you should think twice. Sat in the airport for over 6 hours with them lying about a weather delay while watching other airlines take off.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Tallahassee
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I just want my money back"

(United States)

Not Verified | Silver Airlines and Travelocity is an absolute joke. Booked round trip Seattle to Fort Lauderdale. Got a message that they had to change the first leg of the return flight, but it landed after the second leg departed. Obviously, that won’t work. Tried for a week before my trip to get in touch with someone that could help but kept getting the run around. Various customer service agents promising to call back and fix it. Rude customer service agents that wouldn’t transfer me to a manager. I heard nothing back after multiple messages, emails, and online chats. Ended up having to book a one-way return flight home from Florida, which was significantly more expensive. I just want my money back. But I can’t get anyone to help. This is beyond frustrating and a time suck that I don’t have time for. Don’t book through Travelocity or with Silver Airways.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Seattle via Fort Lauderdale
Date FlownMay 2022
Value For Money 12345
yes
1/10

"This airline is a joke"

(United States)

Trip Verified | This airline is a joke. Went to check in in Jacksonville had one young girl behind the counter with a line out the door of people with issues or trying to get checked in. "Computers were down-" so could not print boarding passes. Paid for 2 bags to be checked, but only brought one. Could not refund the money. Told to call Customer Service- went to voice mail. stating they were not open. (Friday 9am EST). Sent email to their customer service and no answer. Return flight was delayed by over an hour, "computers down" at that airport as well. Tried calling the Customer Service number for bag refund again- on hold for over 1.5 hours before I hung up.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJacksonville, FL to New Orleans, LA
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Silver Airways should be out of business"

(Canada)

Trip Verified | On the morning of April 26, 2022 my wife, Daniele, and I were scheduled to depart Dominica for San Juan at 8:15 am on the Silver Airways flight that was scheduled to depart at 8:15. From San Juan we had connections on to Philadelphia and Montreal, our final destination. The PHL connection was at 1:00pm, so plenty of time (3 hours in San Juan) to clear customs and make the flight. We arrived at DOM airport at 6:00am and checked in and were in the departure lounge by 7:00 am. The Silver Airways Saab 340 was there on the ground, visible to all. There was no boarding call for our flight. Time went by. People got impatient. Finally, 4 hours later, at noon we were told to board the flight. There was no communication, no reason given, nada. We, and many others, missed our connecting flights. In our case we had to get a room at the airport hotel and get up at 2:00 am in order to catch an American flight to PHL at 5:00 am. The unofficial reason for the Silver flight delay, supplied to us by airport staff members in DOM, was that the Saab 340 is not authorized to take off on a wet runway - it was raining lightly much of the morning of April 26. If so, and no other excuse was given to us by Silver, then this is the most absurd thing I've ever heard of in 50 years of flying, much of it in undeveloped parts of the world. Simply put, Silver Airways should be out of business.
AircraftSaab 340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDominica to San Juan
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Terrible airline"

(United States)

Not Verified | Orlando to Greenville. Terrible airline! Checked in day before and chose seat (as usual). Stayed night in Orlando to be sure we arrived at airport early. Arrived 2.5 hours before flight and were told at check in counter that the original plane had "mechanical problems " and that the replacement plane was smaller and we no longer had a seat for the scheduled flight. Did not receive any communication prior to coming to the airport about the change. Was told that seats were given on this new plane in order of check-in and arrival to the airport. So that means every seat was taken over 2.5 hrs earlier - really? I doubt it! Had to rebook with another airline for the next day - which means another trip for our family home and back to the airport. After reading the other reviews and our experience we will NEVER book with this airline again - unreliable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Greenville
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer Service is non-existent"

(United States)

Trip Verified | Flew Silver Airways as a partner flight with Alaska Airways (Ft Lauderdale to Jacksonville). We boarded and had to deplane the aircraft 3 times before they canceled our flight. They advised that the first two attempts were aborted due to mechanical problems but provided no reason for the issues with the third try. They removed the checked baggage from the plane and dumped them on one of the baggage carousels. As my wife and I were trying to make arrangements to get back home we were notified that the flight was back on. We collected our bags and took them to the the Silver Airways ticket counter and rechecked them. We then went back to the boarding gate finally getting on the plane and departing Ft Lauderdale. This was 11 hours after we were suppose to have originally left. After arriving in Jacksonville we went to retrieve our checked bags and discovered one had not arrived. There was no one at their counter to file a missing baggage claim. I had to go behind the counter and retrieve their local phone list, calling all the numbers until I finally got someone to come to the desk and process my lost baggage report. The next morning I received a call from the Fort Lauderdale Airport lost and found department advising they had my missing bag which they would hold for 30 day. I have tried to reach Silver Airways using the only phone number they provide and have emailed there customer service department and have not been contacted except one time. I was called back by a representative who barely spoke English who I provided all the pertinent information to regarding the missing bag including that the bag was located at the Airport lost and found and the lost and found claim number . I also provided the claim number for their lost luggage report and was advised they had no record of the report being filed. I was put on hold and then they hung up on me. Haven't heard a word since and have had no luck getting through on their toll free number or customer service email. While sitting in the terminal that day not one of their flight got off on time and at least on other flight was canceled. All were due to aircraft problems. If there and any option never use this airline. Customer Service is non-existent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Jacksonville
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay a little more for a company that cares about their customers"

(United States)

Trip Verified | Flight was to depart at 9.15am and boarding to start at 8.45. I arrived at the gate at 8.50 to find no one at the counter. The boarding agent came back to the gate at 8.55 and told myself and another passenger we would not be permitted on the plane as the door was already closed. She cancelled my flight and put me down as a no show so that I could not get a refund. I have reached out to their "guest relations" numerous times with no response. This company is by far the worst. Save your money and pay a little more for a company that cares about their customers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Pensacola
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they barely gave us any information"

(United States)

Trip Verified | First off plane had no A/C so it was hot. They had to wait 2 hours to board while they tried and failed to fix it. We finally board and after sitting on the tarmac for 45 minutes and they decide to turn the plane around because some lady is hot and wants to get off. Sat back at the gate for another hour until finally taking off 4 hours past our initial take off time all because their planes don’t have air conditioning and they”re unorganized. This whole process the entire plane was left in the dark about what was happening they barely gave us any information.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to New Orleans
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no