Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 146 reviews
2/10
No Skytrax Rating
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8/10

"our experience was very positive"

(United States)

Trip Verified | Not sure why all the terrible reviews, our experience was very positive. Flight there and back were on time and not travel issues. Staff was helpful and friendly. This is a small regional airline, but they fly non-stop routes that will save you a LOT of time and money. It's no frills but they got the job done comfortably. We would use them again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHuntsville to Orlando
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Really disappointed and upset"

(United States)

Not Verified | Really disappointed and upset. Me and my husband went to our honey moon. Until coming to the airport when a few moments earlier since we kept on getting a lm error on our check in. We waiting for a customer server and no one was there. Then we asked some other customer serve that worked their if they can find us some from the silver airways. The airplane is boarding at this point and they tell us we can’t board as we late, when they was a guy who had his pass was able to leave and we tried to explain that we were unable to check in. So now we had to buy new tickets and we lost ticket from Puerto Rico to Seattle. That’s a 1,000 down the drain and they didn’t care. When we still had 35 min until boarding. So no me we not only wasted a day now we have to stay the night at a hotel and so much other little things. When this was able to be avoided if they let us board when we had 35 mins more left when their websites was giving us an error. Everything was horrible they didn’t care whatsoever. The fact that no one is even at the desk. We would’ve made it according to them if we came 15 min earlier when we did and no one was their so we went and asked around. And even then we still had 35 min and they said they can’t do anything about it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteUS Virgin Islands to Puerto Rico
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"service is absolutely horrible"

(United States)

Not Verified | Never provided information that there was a plane change (smaller aircraft) until it was time to board. Then they managed to get us on board but didn't state that the same problems would exist at our first stop (Orlando). They overbooked and had passengers from another flight waiting to board our flight. Why would an airline fly you out of your home airport and leave you stranded in another city purposely. Then they advised us to rent a car and it would be reimbursed. That was a complete lie. Customer service is absolutely horrible. And by the way I booked through United Airlines and was told the flight would be serviced by Silver
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Pensacola
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so disappointing in so many ways"

(United States)

Trip Verified | Horrible flight from Orlando to Ft Lauderdale NO AIR CONDITIONING. Once airborne the inside cabin rose to 90 degrees. People were sweating in their seats. The flight crew gave out room temperature water. Upon landing, they opened the back doors and left everyone standing and waiting 15-20 min while they took off the luggage from back of plane. The temperature rose to over 100 degrees, children were crying, elderly ladies were feeling faint, we put water on them and were fanning them with the emergency brochures. When we repeatedly asked if we could deplane first as people were getting sick - they said noand the baggage people continued unloading at a slow pace. WHATS WORSE: They loaded up the plane with people moments after we got off for the next flight. And they would experience the same horrible flight. This is so disappointing in so many ways. NEVER FLY SILVER AIRWAYS!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Ft Lauderdale
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"discounted customer service"

(United States)

Not Verified | I made a mistake and figured I would save 100 dollars and book JetBlue and Silver Airways on my return trip from Colombia - huge mistake. Literally 2 hours before my flight is supposed to leave and the Silver Airways employees aren't even at the kiosk. I guess discounted plane tickets mean discounted customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Pensacola
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"been a horrible experience"

(Puerto Rico)

Not Verified | I booked a round trip flight for a friend from San Juan to Santiago and back for her to attend an event. The flight has been cancelled twice. The first time they gave me a new date but never sent me the notice. I only learned of this because I tried to change the date myself. And thank God the event was changed to September, so I changed the flight Now this second time it's been four days since I got notice that the flight has been cancelled again and I still haven't got an answer from them regarding a new flight day. And also, the fact that I am hard of hearing. They have never answered my emails except with an automated message and when I tried to reach them through Instagram they answered me that I needed to make a phone call! I had to ask another friend to make the phone call for me. It has been a horrible experience. I'm never using this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Juan to Santiago
Date FlownJuly 2022
Value For Money 12345
no
1/10

"regret booking my flight through them"

(United States)

Not Verified | Silver Airways is the worst possible airline to fly with. I had an issue with my boarding pass, called them at 10:30, saved my place in line and got a call back at 16:30. They were not helpful at all. I then had a second issue, the boarding passes didn't have pre check which I specifically called to make sure of as well even after the KTN numbers were added at the time of booking. They assured me everything was fine but no. I had no pre check and no time to wait at the counter since I specifically counted my time and was going straight to the airport from work. Not only that their customer service is mediocre but they also hung up the phone on me as I was speaking! Spend 100$ more and save yourself the trouble. I seriously regret booking my flight through them.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCharleston to Ft Lauderdale
Date FlownAugust 2022
Value For Money 12345
no
1/10

"no one is keeping us to date"

(United States)

Not Verified | 1.45 canceled to 3.15, then 3.45 and then our original plane died. Changing planes with a 5.30 projected departure or will it be a boarding time, nobody knows because no one is keeping us to date. We will have a 1/2 to a whole day lost because of this airline. Like most other airlines, they don’t care! They have your money, it’s all that matters to them. There is no more customer service. June 19, flight 93 to Key West from Fort Lauderdale.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Key West
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Total SCAM in my opinion"

(United States)

Not Verified | Charleston to St. Petersburg. Total SCAM in my opinion! We just spent over THREE HOURS ON HOLD with them today because we couldn't transact via their website. The 'help window' on the site referred us to their call center. However, NO ONE ANSWERS THE PHONE THERE FOR HOURS! This isn't the first time this has happened to us but it will be the last. We have other flights booked in December and I'll be switching to another airline. And they delay flights, which is why we had to cancel. They're not like the big guys. They admitted to us that they didn't know why the flight was delayed or if it would even take off today. Therefore we had to cancel all the legs today AND tomorrow. Our entire family vacation airfare just cost us double. We had to rebook in order to guarantee making it to the cruise on time tomorrow morning. And oh yeah, no luggage refunds either - even though this is all their fault. And it cost us $50 cancel fee per ticket. Basically $100 bucks per ticket. Never again with these guys. Can't believe they're still in business.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharleston to St. Petersburg
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"questioned my lack of a negative Covid test"

(United States)

Trip Verified | We were scheduled to fly Ft Lauderdale FL to Eleuthera, Bahamas. Upon arrival at the airport, we presented the ticket agent with our travel documents. My husband had his passport, Bahamas Travel Visa and a negative Covid test. I had my passport, Bahamas Travel Visa, a letter from my physician, and an exemption letter from the ministry of travel of the Bahamas granting me an exemption to the testing requirement as I had recently recovered from Covid. One ticket agent questioned my lack of a negative Covid test and another agent ended up stamping us approved after some discussion. We cleared security and proceeded to the concourse where we had lunch and checked with the gate a few times to make sure flight was on time etc. As we approached the gate 45 minutes from departure, we were being paged. At that time, we were told that the airline's safety officer was denying us travel because I did not have a negative test to produce. We had to go back to the ticket counter, where one of there agents saw us approaching and recommended we check with Bahamas Air. Bahamas Air sold us a ticket which got us to Nassau where we had to overnight and then connect to Eleuthera the following day. This new ticket cost us over $700, plus over $300 to overnight in Nassau and the loss of a night at our rental in Eleuthera at $1000.00 per night. Silver Airways flies passengers on domestic routes all day with no Covid test so this decision was clearly not based in any logic or safety. The reason you no longer test until negative is some people test positive for up to 3 months. I never had one symptom but continue to test positive. This was arbitrary and punitive and I believe it was escalated to Silver Airways Safety Officer by the one ticket agent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Eleuthera
Date FlownMay 2022
Ground Service 12345
Value For Money 12345
no