Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 62 reviews
2/10
No Skytrax Rating
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1/10

"Every leg of trip was cancelled"

(United States)

Trip Verified | We booked online direct through Silver Airlines website (not through a travel agent) and paid in full for 4 round trip tickets from Huntsville Alabama to North Eleuthera, Bahamas leaving June 30 and returning July 9 for a total of $2164.72. Every leg of our trip was cancelled and we never flew on a Silver Airlines flight. When our Huntsville flight was canceled we drove to Orlando to catch the next flight. When it was canceled we drove to Ft. Lauderdale to catch the next flight we were moved to. When that flight was canceled we were told it would be 2 days before we could get put on a Silver Airlines flight to our destination of North Eleuthera where we had rented a house and a boat June 30-July 8. Since we had already lost 2 days of our vacation, we agreed to let Silver Airlines customer service at the Ft. Lauderdale airport put us on a Bahamas Air flight roundtrip to Nassau. We then had to pay out of pocket to get from Nassau to North Eleuthera ($914.98). We also had to pay out of our own pocket for a hotel in Nassau ($338.14) for the night because our flight got there too late to connect to our final destination. We requested a refund at the Fort Lauderdale Airport once we returned from the Bahamas and was told we had to email the customer relations team for a refund. We have not had any response to our request for a refund other than an automated message that our email was received. The email was sent 7/29/19. How can a company continue to operate like this and not take responsibility? We are not going to let this go, I will continue to use all resources I can find to get my refund.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHuntsville to North Eleuthera
Date FlownJune 2019
Value For Money 12345
no
10/10

"staff was friendly and helpful"

(United States)

Trip Verified | Tri-Cities to Tampa. In my experience the staff was friendly and helpful, flight did leave and arrive on time at my destination, it was a morning flight. This is my first experience in a prop plane with only 12 rows of 3 seats, definitely not like flying in a jet that most of us are used to when flying commercial airlines. After saying all this I want to encourage others to write positive reviews for this airline and other businesses, not just negative, even small amounts of positivity goes a long ways, let's add to them.
AircraftSaab 340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTri-Cities to Tampa
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"haven't gotten the refunds"

(United States)

Trip Verified | This is the worst airline ever. Had a flight scheduled from Orlando to N. Eleuthera. Flight was delayed multiple times because of not having an available Flight Attendant. After 6 hours the flight was finally cancelled and we were booked on a flight the following day to go from Orlando to Ft. Lauderdale and then to N. Eleuthera. The next morning at 6:00am, the flight to Ft. Lauderdale was delayed to the point of missing the connecting flight. Silver Airways said we could wait until the NEXT day or rent a car out of our own pocket and drive to Ft. Lauderdale. So we rented the car, barely made our flight leaving from Ft. Lauderdale but managed to reach N. Eleuthera a day late. We were told upon leaving Orlando that we would be reimbursed the flight cost from Orlando to Ft. Lauderdale and that it should hit our account within the next few days. Upon trying to leave N. Eleuthera, our flight was again delayed a dozen times and then ended up being cancelled. We were put up in a nice resort but by the time they had cancelled our flights, there were no restaurants open forcing us to eat at the resorts extremely expensive restaurant. We also had to extend our rental car to the next day so that we could reach the airport. We ended up being booked with BahamasAir and JetBlu for the trip back. Both airlines have always been fantastic so no further delays were experienced. Upon reaching Orlando, we again spoke with the ticket counter about getting our refund for the flights from Orlando to Ft. Lauderdale. After some time we were finally told that the refunds should be processing and should hit our account in 7-10 business days. Still haven't gotten the refunds and based on reviews, we consider it unlikely that we will get them or the refunds for all of the expenses the cancellations and delays ended up costing. I will never ever ever in my life fly Silver Airways again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Eleuthera via Ft Lauderdale
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the flight was very enjoyable"

(United States)

Trip Verified | My first time traveling with Silver Airways to George Town, Bahamas and I must say the flight was very enjoyable, the flight attendant was very professional. Our flight was delayed due to a issue with the plane so we had to wait for another one. Once we were able to leave, the captain apologized as soon as everyone was settle on the plane and explain to us why we were delayed. Which is not a problem at all. I would be safe and delayed then having a flight with complications in the air. We were all very thankful, not a problem at all "Great Job Captain"! The sound from the plane actually smooths you and in no time you are asleep. I could not believe I slept all the way there. I look forward to traveling with them again real soon. The flight attendant shared that they have all brand new planes coming out in the next couple of months. I look forward to the new plane experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to George Town
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"absolute worst airline"

(United States)

Trip Verified | Key West to Tampa. Silver Airways is the absolute worst airline I’ve ever flown. I have an expensive carry on bag that I always travel with. I was allowed to bring it on plane on original flight. On the return flight, an extremely rude and unprofessional flight attendant forced me off the plane to give ground crew my bag. Another gentleman entered the plane with the same bag and told me just to put my purse in my duffel carryon bag. I tried but she wouldn’t let me off the plane and wouldn’t offer to ask the ground crew to bring it to me. Then she came back to my seat and threatened to kick me off the plane in an extremely confrontational manner because she said I called the baggage handler a name. That never happened! There was no reason to be upset with him. I had no issue with him. Completely made that up to throw her weight around! All of that and there were empty compartment bins all over the plane. Worse than that is the condition of the planes. Felt and sounded like riding in a tin can. Pieces were broken off inside the plane and bathroom light was broken. Told to use our flashlight on our phones to see in bathroom. Steer clear of this low budget, high priced airline with extremely unprofessional employees abusing their power! There were people who had been waiting over 8 hours for flights in terminal and none of the employees could tell you an accurate status for your flight. My departure time changed 6 times in one hour fluctuating from 1-3 hours late!
AircraftSaab 340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKey West to Tampa
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"8 hours unable to leave the gate"

(United States)

Trip Verified | This airline has provided some of the most awful customer service I've experienced in my life so far. They strung us along at a gate all day- changing the story and not providing by updates. We waited over 8 hours unable to leave the gate to even eat since we had no information- then finally the flight was cancelled without any actual explanation (along with almost every other flight that day). I was traveling with 2 small children as well. And we had to then get our bags, except that they were lost. The desk people were rude to everyone throughout the experience. The next Day, the new flight was also 2 hours delayed and once we boarded we sat on the tarmac another hour with badly functioning ac in the Florida summer heat. Terrible! Next time I'll pay more to avoid this awful air line. Flight also cancelled on our return trip & had to overnight. 2 previous vacation days wasted because of silver air. Also no functioning ac on any of these planes unless you're in the air- and you may never get in the air if you're taking silver.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEleuthera to Fort Lauderdale
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer Service has a lot to be desired"

(United States)

Not Verified | Huntsville to Orlando. Booked our flight well in advance, to have them 11 hours before the flight was to leave to cancel! And of course they sent the text message after hours so you couldn't talk to anyone! I called this morning to talk to a Silver Airlines Representive and was told since I booked thru Expedia to call them and they hung up on me! No explanation, no nothing, just hung up! Called Expedia, they will try and refund my money but can't refund my return flight from Orlando because its still a running flight! What? If I can't get there I can't come back? Never again will I ever fly Silver Airlines! Consumer Beware - Customer Service has a lot to be desired. Pay a little more and fly another airline!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHuntsville to Orlando
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"they really upset me"

(United States)

Not Verified | I don't leave many negative reviews unless I'm really upset. And they really upset me and my family. Delayed leaving Orlando no big deal. Coming back leaving Eleuthera got to the airport building at 12 for 2:15 flight. Sat out in the heat until 5:30 before they cancelled us and 4 other flights back to Florida. We knew it on Flight Tracker before they told us. Yeah they had to put us up half way down the island. Yeah they rebooked me but flew out of different airport 45 minutes away. Had to use taxis dropped $125 doing that. The "vouchers" they give you were only accepted by the airline that rebooked us and the room at the resort. The meal vouchers and taxi vouchers are worthless nobody wants and doesn't accept them. So we spent an extra day that I didn't really have from work getting back. Some people we met at the airport were on there second day of trying to leave and got stranded again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNorth Eleutera to Orlando
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"find another carrier"

(United States)

Trip Verified | This airline is a joke - I'm not sure how it stays in business. It is habitually late which is verified by many of the local Bahamians and even the Customs staff in the US. Our flight from Marsh Harbour to Fort Lauderdale was over two hours late and as a result we missed our connecting flight to PVD. Had to spend the night which cost me an additional $500 (traveling with a family of 6) plus a lost day of work. Silver would not agree to provide us with a voucher. Please, trust me when I tell you to find another carrier - you'll be glad you did.
AircraftSaab
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMarsh Harbour to Fort Lauderdale
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lousy and dysfunctional"

(United States)

Trip Verified | Fort Lauderdale to Orlando. While trying to book with United I was sent to this poor excuse for an airline. They literally don't care that they are so lousy and dysfunctional. Their employees must have to go through training to teach them how to stay calm while being cursed out by annoyed passengers. Once you are at the gate you are at their mercy. Our plane was delayed a few times, and giving passengers updates was not their concern. The plane I was on was filthy and I felt like I was flying in an aircraft that was on the verge of losing a propeller or wing. As we took off (finally) I looked over and another passenger was doing the sign of the cross. Do not fly with these people unless you enjoy sittting at an airport gate with no idea if you will ever make it to your destination. Trust these reviews!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Orlando
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
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