Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 147 reviews
2/10
No Skytrax Rating
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10/10

"I would fly with Silver again"

(United States)

Trip Verified | The other flights from MCO to EYW included long layovers and were expensive. My husband voted for giving Silver a try since it was only a little more than an hour flight. Still, I read the reviews before and after booking and was concerned. However, both legs of our trip were fantastic. The planes seemed newer and clean. The flight attendants were professional and polite. The flights themselves were as smooth as butter. This is a small airline, so it simply is not reasonable to expect big airline perks. There isn't a drink and/or snack service, but we were offered small bottles of water. Really, there wasn't even enough time on our flight. We were in the air a little over an hour and were spared a six-hour drive to Key West. The cost of our tickets was economical and probably not much more than we would have spent on a drive between gas, tolls and meals. I would fly with Silver again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKey West to Orlando
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I would never recommend this company"

(United States)

Trip Verified | The first flight was over two hours late, getting to our destination. On the way back home., the flight was two hours late departed the gate again. Where I was finding out about the rescheduling, the girl at the desk was very rude, and did not seem to know what she was talking about. When we got on the flight, everything seemed Okay, to about the halfway point to our destination. Then the power came. The intercom said that if the disability was too bad too land, then, the plane would have to turn around and head to Tampa. As we arrived into Tallahassee, they started to descend the aircraft. Then all of a sudden they brought the aircraft back up again in a very jerking movement. Then they got back on the intercom and said that the plane would be diverted back to Tampa. Then I asked flight attendant, would they arrange hotel accommodations for everybody since we had to turn around? She said they would take care of the hotel combinations and then get everybody back on the plane, for the next day. As we arrived in Tampa pilot got back on the intercom, and made the announcement that the plane would leave you in Tampa, then head back to Fort Lauderdale. I asked the pilot and another flight attendant about the hotel accommodations, and they said that, they will not be responsible for hotel accommodations or to arrange for the return home flight. We would have to make all the accommodations ourselves. Those who want to get off in Tampa when they were refueling, would go ahead and get off the plane. And those who wanted to go back to Fort Lauderdale, would just stay on the plane. There were other major problems problems when we arrived inside the building. The ground crew told us, that we had three choices to make. Either get back on the plane and go to Fort Lauderdale. Or we stay in Tampa, and take our chances and fly out the next day on a flight that could only seat 56 people and they were already at least 30 people who decided to get off the flight. And, the last choice was., go back inside and go to the desk and request a refund for the meaning of the trip. They said, if you purchased your ticket through a website that was not the airlines website, then they would put a reference on your account, so is the agency where you bought your ticket from, can see it, and they can apply the refund. Once we got inside, we were told that those who bought tickets off of another website, would not get a reference on our account for them. Every bit of information that we’ve been told, what is wrong. They have no idea what they’re doing as a company they should not even be in business. We’ve also had other problems with the company in other areas that they told me something and it was the wrong information also. It’ll be the last time I ever step foot on their aircraft again. I would never recommend this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTallahassee to Ft Lauderdale
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"an enjoyable experience"

(United States)

Trip Verified | On time, clean. Employees helpful and courteous. Complementary water offered for this very short flight. Plenty of leg room. Not crowded. Overall, an enjoyable experience. Much much cheaper than competitors, which were experiencing problems.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to Fort Lauderdale
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never schedule with them again"

(United States)

Not Verified | First thing is you can wait on hold for several hours or you can have them call you back and still wait several hours. 2 days before our scheduled flight they sent an email which said our flight was canceled. It took most of the next day to be informed that our flight was not canceled. It was due to a system glitch. On our day of travel we are informed at the airport that our flight was truly canceled. Never received notification. I will never schedule with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Key West
Date FlownJanuary 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience I've had flying"

(United States)

Trip Verified | Worst experience I've had flying and I fly a lot. Received an email 3 days prior to departing that my flight was cancelled then a few hours later receive an email stating that was sent by accident. Fast forward to departure day get to the airport to find out my flight has been cancelled and they don't have another flight for 2 which would cause us to miss our hotel reservation and other flights plus a day or more of work.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to South Bimini
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst airline ever"

(Puerto Rico)

Not Verified | The worst airline ever, they changed my flight and never told me anything. I sat at the airport for 6 hours and the flight was delayed 4 times. Do not travel with Silver Airways.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Juan to St Thomas
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Totally unreliable"

(United States)

Trip Verified | Totally unreliable. Stay away at all cost. Cancelled my flight without obvious reasons. I wish I read other reviews before I book my ticket. I will never use this company again. One of the worst companies ever
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Orleans to Jacksonville
Date FlownDecember 2022
Value For Money 12345
no
1/10

"Be very wary of this Airline"

(United States)

Trip Verified | I cannot believe this Airline is doing business legitimately. We had a return flight booked through United Airlines from Ft Lauderdale, FL to Tampa, FL in the afternoon. United apparently partners with Silver Airways. We were never sent a link or reminder to "Check In", so we had no way to do a mobile check-in. We called Silver Airlines and the Rep said "we can't tell you if it's going to leave or not" We then looked at the United App, it said "Delayed". The departure time now showed 4.5 hours later. We called United and the Agent said the flight WAS LEAVING AS SCHEDULED and didn't know why the SA Agent would tell us otherwise. But interestingly, United's App did show delayed. So then there's that. We called Silver Airways 3 times over the next few hours and they kept telling us they didn't know if the flight would leave or not but that we should just show up at the airport anyway. To quote her "just come to the airport and you'll be good to go. We don't know if the plane will leave or not. Sometimes they need to do an oil change." This is where I lost my head. Amongst other choice words, I told her I could rent a car and drive to my destination in 3.5 hours. I wasn't going to make a trip to the airport and wait for a flight that "may or may not happen". I need to know now if the flight is on schedule so that I can make alternative plans. How can you tell your passengers you don't know if their flight will leave or not? She put me on hold to speak to her supervisor, then returned and said, yes the flight would leave on time. This caused us 6 hours of confusion and angst. It ruined our plans for the day in Miami, since we didn't know if or how we would leave. In all of my years, I've had delays, cancellations, interruptions...yes, even oil changes....but I've never been told maybe it will go and maybe it won't. I'll just have to wait and see? I suspect something else was going on here, but I'm not sure what or why they would string passengers on like that. Be very wary of this Airline. If United or Delta try to book you on it as a partner airline, I suggest you politely decline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Ft Lauderdale
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"really a bad experience"

(United States)

Not Verified | I will not recommend this airline to anyone. It seems no one wants to take accountability for anything. The ground staff was good but they input the TSA PRE CHECK was put in wrong so even though It said TSA precheck on my boarding pass but they did not allow me. Since the Airline was a partner of United we purchased our tickets with United Card so at least 1 bags can be checked in for free but no that does not work I had to pay $35 for the checked bag. When I returned to Orlando the bags took more then 1 hour to be on the belt so all the passengers were waiting for their bags. This was really a bad experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Huntsville
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"this has been the worst experience I have had traveling"

(United States)

Not Verified | Silver Airways is an incompetent/irresponsible airline. I left Boston on October 28, 2022, via JetBlue with a connecting flight in San Juan heading to Dominica via Silver Airways. Once I reached San Juan, I was told I would have to overnight in San Juan, due to the flight being cancelled by Silver Airways. In San Juan I had a conversation with the attendant at the counter and was told that my luggage would be added to my flight in the morning and it would be at my final destination. That morning my flight was scheduled to leave San Juan at 6am and was delayed. Upon arrival in Dominica my checked luggage was left behind in San Juan. I went to the counter, I barely received any help. I gave my information and I had to make several attempts on my own. I was forced to purchase and borrow clothes from family, due to the uncertainty of when I will receive my luggage. On my return back home, I had to borrow luggage to return home. I went to the airport two hours before the check in time to only be met with no one at the counter. The check in time was extremely painful after being in line for two hours. I finally made it through, we waited for over an hour on a hot plane and was only given a warm bottle of water, while sweating. This flight was delayed for over 4 hours. Upon arrival in San Juan, I still did not receive my borrowed luggage. Due to the delay, I missed my connecting flight with JetBlue and was rebooked with Delta. I was just handed a boarding pass with no direction as what to do. Rather than having a direct from San Juan to Boston. I had a connecting which added an additional 7hrs to my flight, which caused me to not be able to go to work. Overall, this has been the worst experience I have had traveling. I will not use or recommend Silver Airways to any family and friends. In the past I enjoyed visiting Dominica, Silver Airways has made me not want to visit back home, due to this traumatizing experience while traveling. After getting home to the US, it took a few days before my luggage was delivered to my family home in Dominica. Truly Silver Airway has no regards for their customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Juan to Dominica
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no