Silver Airways

✅ Trip Verified | Had no issues with my departing flight. My arrival flight home however was a different story. We arrived more than two hours before flight and no one was at the window. Waited for over 45 minutes just to be told pit flight was cancelled due to the AC not working (I was able to check in online the day before with no issues). I was not offered any arrangements to stay overnight and told the next flight out is the next day as they only have one flight to Pensacola each day. Their genuine lack of concern makes me things that this happens often. This was booked with capital one points which showed it was booked under United. Never again!

✅ Trip Verified | The plane was supposed to take off at 8:35 pm they have delayed plane multiple times and now taking off at 2 am. No other flights to change too nothing just a food voucher for 12$ a person. I mentioned they should have air mattresses for everyone and not some stupid good voucher. Never ever again.

✅ Trip Verified | Worst airline ever, our flight suppose to be at noon and now is at 5, they keep changing departure time, no staff around and just no answers from anyone.

✅ Trip Verified | No communication from the airline our flight was delayed. A text or phone call would have been nice so we could have arrived at the airport later. The check in agent was beyond rude and as unhelpful as possible. Told me I had to remove my laptop per TSA. I told her TSA allows laptops in checked bags and to please double check. She demanded I take it out and carry it on. She then takes my bag and slams it into the conveyor belt. Avoid this airline if at all possible.

Not Verified | I took this airline for the first time and was impressed. My bag was too large to fit in the overhead bin going from Ft. Lauderdale to Key West so they put it in the cargo hold which was no big deal. Seats are wider with more room even for a big guy like me. Very professional and very friendly as long as you’re polite which you should be to all people. Took off on time and water was handed out as it was a short flight. Very smooth and not overly noisy airplane at all. When we landed my bag was ready for me that was in the cargo hold as soon as I left the plane. The new planes they have really makes a difference and it’s good for any budget. You have a choice of which fare you want so choose wisely. I chose the escape fare as it was the lowest and most value for the money. You had to pay for the seat but for me with carry on and a personal item I was fine. If you have to check your bag expect to pay. Always read about baggage fees and cancellation fees so there are no surprises. On the way back my bag fit in the overhead bin because I came home with less. Just don’t expect too much. It’s just a commuter plane.

✅ Trip Verified | The worst airline I have ever flown with. I am used to budget airlines and no amenity travel so that is not the issue here. Although it was the most budget airline I have flown, the plane smelled terrible and there were old stickers all over the plane as if it was “tagged”. My first flight they delayed the flight by over an hour right before boarding. Odd but ok. My second flight they canceled the flight 45 minutes after their customer service number was closed. They asked me to fill out a form online in regard to my canceled flight. I did so and also called at 8 am the next day and didn’t get a representative on the phone until 5 pm. I was stuck in the city. Their website says that they cover amenities if the flight is delayed longer than 4 hours and a hotel room up to $100 if it is delayed or canceled overnight. I had paid $50 for a “change fee” for this flight. So when I finally got in the phone with a representative I was told that the couldn’t refund the change fee, they didn’t know what amenities were covered (and it would take 30 business days to get back to me), and that they could only issue a refund of 1/2 the price of the flight. I am still going back and forth with customer service because I was supposed to get an email that I could reply to directly for concerns and updates and I never received it. The average hold time for calling their center is 5 hours. I will never ever fly this airline again.

✅ Trip Verified | This airline is a JOKE. It's unreliable, the staff are unpleasant. Next time I'll just fly to Nashville on a real airline and then drive.

✅ Trip Verified | Second time using airline from Orlando to Huntsville. First trip with Silver was was delayed 3 hours, today’s flight has been delayed 5 hours and still counting. No updates other than incorrect gate changes. Status saying they are boarding and final call at wrong gate. Spoke with person at desk and she said there is a plane but could not tell us if it is in route. Just received message flight schedule scheduled for 1pm is now 7:15pn. It is 7.04pm and no plane to be be seen. Airline is awful at communicating updates and continually delayed from Orlando airport. Do not recommend unless you like being stressed all day! Boarded finally 6+ hours late.

✅ Trip Verified | The other flights from MCO to EYW included long layovers and were expensive. My husband voted for giving Silver a try since it was only a little more than an hour flight. Still, I read the reviews before and after booking and was concerned. However, both legs of our trip were fantastic. The planes seemed newer and clean. The flight attendants were professional and polite. The flights themselves were as smooth as butter. This is a small airline, so it simply is not reasonable to expect big airline perks. There isn't a drink and/or snack service, but we were offered small bottles of water. Really, there wasn't even enough time on our flight. We were in the air a little over an hour and were spared a six-hour drive to Key West. The cost of our tickets was economical and probably not much more than we would have spent on a drive between gas, tolls and meals. I would fly with Silver again.

✅ Trip Verified | The first flight was over two hours late, getting to our destination. On the way back home., the flight was two hours late departed the gate again. Where I was finding out about the rescheduling, the girl at the desk was very rude, and did not seem to know what she was talking about. When we got on the flight, everything seemed Okay, to about the halfway point to our destination. Then the power came. The intercom said that if the disability was too bad too land, then, the plane would have to turn around and head to Tampa. As we arrived into Tallahassee, they started to descend the aircraft. Then all of a sudden they brought the aircraft back up again in a very jerking movement. Then they got back on the intercom and said that the plane would be diverted back to Tampa. Then I asked flight attendant, would they arrange hotel accommodations for everybody since we had to turn around? She said they would take care of the hotel combinations and then get everybody back on the plane, for the next day. As we arrived in Tampa pilot got back on the intercom, and made the announcement that the plane would leave you in Tampa, then head back to Fort Lauderdale. I asked the pilot and another flight attendant about the hotel accommodations, and they said that, they will not be responsible for hotel accommodations or to arrange for the return home flight. We would have to make all the accommodations ourselves. Those who want to get off in Tampa when they were refueling, would go ahead and get off the plane. And those who wanted to go back to Fort Lauderdale, would just stay on the plane. There were other major problems problems when we arrived inside the building. The ground crew told us, that we had three choices to make. Either get back on the plane and go to Fort Lauderdale. Or we stay in Tampa, and take our chances and fly out the next day on a flight that could only seat 56 people and they were already at least 30 people who decided to get off the flight. And, the last choice was., go back inside and go to the desk and request a refund for the meaning of the trip. They said, if you purchased your ticket through a website that was not the airlines website, then they would put a reference on your account, so is the agency where you bought your ticket from, can see it, and they can apply the refund. Once we got inside, we were told that those who bought tickets off of another website, would not get a reference on our account for them. Every bit of information that we’ve been told, what is wrong. They have no idea what they’re doing as a company they should not even be in business. We’ve also had other problems with the company in other areas that they told me something and it was the wrong information also. It’ll be the last time I ever step foot on their aircraft again. I would never recommend this company.