Silver Airways

✅ Trip Verified | Worst airline ever. Drove 5 hours from Houston, TX to New Orleans, LA to catch a flight to Jacksonville, FL to make a family member funeral services. Sat at the airport 5 hours because the flight was delayed twice, then when it was time to board the flight they told my family and I the flight was overbooked, despite already having our boarding passes. Needless to say we never made the services. You would think since they knew the flight was supposedly overbooked they would have let people know ahead of time so they could make other arrangements. Instead they let us sit there for over 5 hours and then when it was time to board they told my family and I, as well as the other passengers the flight was overbooked by 20 people. Then they call the airport police. It has been a nightmare trying to get our $ back as well as hotel fees. Do not fly with this airline. I hope this same situation happens to every employee at Silver. Because I’m a firm believer that people really don’t care until it happens to them. Then maybe they would treat their customers better. This airline is a joke.

✅ Trip Verified | Original flight time was supposed to be 10pm. They delayed the flight to 12.21am. I don’t think I’ve ever been on a flight with them where they are on time. On top of this they canceled my ticket almost an hour before we were supposed to take off. Very unprofessional. Now I’m going to have to pay way more to buy a last minute ticket.

✅ Trip Verified | I booked the flight for September 15th, 2023. Flight was scheduled to depart at 8:30 PM. After several emails that kept pushing the time later it was determined that the flight was to depart at 12:30 AM. I got a call from someone from Silver Airways at about 5:30 PM and was asked to be there before 8:30 because TSA would close and they would not let any passengers in after that time. I got to the airport at the time I was asked to, and ended up waiting until 12:30 AM. At 12:30 AM when there was about 12 people for this flight, some passengers started to leave. They had received an email that they were rescheduled for the flight on the next day. I personally and some other passengers did not receive said email. Someone came to the counter and started checking everyone's confirmation to see if they were rescheduled. I was told by the associate that I had been rescheduled for the next day even though the plane was on its way and he stated that he could not put me back on the flight. That is the most ridiculous thing. Long story short. 3 passengers were not rescheduled and ended up boarding the plane at like 3:00AM. It is frustrating and this change did not work for me because I was returning the next day to Gainesville. I spoke to some other passengers and they expressed that the airline was delayed 90% of the time. I do not recommend anyone to book tickets with Silver Airways, the experience was horrible to say the least.

✅ Trip Verified | I booked two tickets from Gainesville, Florida to Ft Lauderdale, Florida for 9/15/23. Departure time was 8:30PM EST. At 12:30PM, I received an email from Silver informing me that the flight was delayed approximately 20 minutes. Over the course of the next 3 hours, I received another half dozen emails, each one showing an additional delay of 20-30 minutes. The most recent update I had was that the flight was scheduled to depart at 12:30AM EST. I was offered the choice of taking that flight, rebooking, or receiving a refund. I tried to contact customer service via phone but was only able to leave my place in line for a callback (as of 9/19 12:45PM, no callback by the way.) I also emailed customer service, but I still have not heard back. Because the TSA closed at 9:30PM, and there would be no additional flights out that evening from the airport, we decided to instead drive to our destination. On 9/16/23 at 8:07PM (almost 24 hours after the flight was originally supposed to depart) I received an email stating that the flight was cancelled. Still have not been able to receive a refund, nor speak to anyone from customer service. Pay the extra and book with a real airline, you'll save yourself a huge hassle.

Not Verified | This was the worst experience I have ever had flying. My return flight was cancelled 1 hour before the flight was to leave. The representative told me to go to Southwest Airlines and get the corresponding flight to Jacksonville and they would reimburse me the cost of that flight. I was given an email to contact for the refund. After a month of waiting on a response to multiple emails and getting none I tried several phone numbers only one got me to an actual person. In the end they will not refund the $260 Southwest Airlines ticket and they won't even refund their (silver Airways) ticket of $180, much less half of it $90, but are saying they will only give me a refund of $38.

Not Verified | First time flying with this airline and my experience has been a very negative one. We had to wait at the terminal for 2 hours and then in the plane we had to wait and it was hot. Flight was delayed and due to this I was unable to get my car rental in Pensacola. I had to pay an Uber to my hotel and then next morning took another Uber from my Hotel to the airport to get my rental.

Not Verified | My carry on would not fit in the over head compartment. Handed it to the “stewardess” who looked like she could not care less. My suitcase was not sitting outside the plane and the pilot told me it would be taken in with the rest of the luggage. Wrong! No one at the ticket counter to complain to. Called the airline, waited 20 minutes to talk to someone who told me I was supposed to get a receipt from the stewardess when I gave her my luggage. Who does that? I didn’t check it.

✅ Trip Verified | We stand at the Gate desk, and now the staff paged us to let as last in the airplane. What a great start with silver airlines. Thanks for nothing!

Not Verified | Me and my girlfriend had a flight home from Nashville Saturday, July 30 or 31st. I believe I woke up in the morning several hours before the flight to prepare. About two hours before my flight it was canceled. So now on the flight I have to buy a primo rate ticket to get to my destinations with very little notice. Then I reach out to customer service and they tell me I will receive an email referencing my refund and I’ve heard nothing for 10 days. I’ve reached back and still get nothing, their business model is steel, customer money, make it convoluted and difficult to return their fare until they give up. What a disgusting airline. We are hard-working people.

✅ Trip Verified | From time of booking to day prior (3 months) Silver changed the departure time 3 times. Day of I received an email that the departure time changed again. Luckily I was able to find another airline to get home. Over the course of the day I received 16 (sixteen) emails from Silver continually changing the departure time. The last email said the flight was cancelled No one answers at customer service nor do they call you back when you select “press 1 to save your place on line and have an agent call you back”. Their website takes you in circles and I was unable to select the refund option. I had to call my credit card company to dispute it.