Scoot

✅ Trip Verified | I am the last person to complain about cheap airlines. You get what you’re paying for, so I am not really expecting great perks, comfort, or customer service as long as they get me safely to my destination. That’s the deal. However, I won’t stand dishonest and cheating businesses and Scoot is a great example of that. On my last trip with them, I was told upon checking in, that I had 11 euro credit on my account and the lady at the counter was not able to give me my ticket till I pay. She did not tell me what this payment was for (I asked, but she didn’t know) and redirected me to the cashier (who was supposed to give me all the details). There, again, I was told that he didn’t know any details of the payment (“sort this out directly with the airline”), just that I need to pay. So 2 hours before my flight to Australia I was running back and forth between two Scoot desks to find out what was this about with no luck, no one gave me any info. I was naïve enough to think that this was probably just a system issue – I gave up and paid, I thought I would resolve the issue with customer service afterward. Wow, how stupid I was. I sent the refund request via Scoot website explaining the situation. I got the reply that the charge was for the seat selection, which I apparently requested and on which I was apparently informed. So, now I am on my 5th complaint email, saying that I have never requested a seat and they are saying that I had. I ended up paying for the service I have never received, and they do not even have the decency to take responsibility for their mistakes.

Not Verified | Thank you so much scoot ground service crew members in Penang with the help! What happens was that I have forgotten about a souvenir small knife in my hand carry, before board the flight they rushing to help me keep my souvenir knife into my small bag and help me check in the bag. Hence my souvenir is back with me. I truly appreciate the help by the ground crew.

✅ Trip Verified | Extremely slow counter service, flight was supposed to take off at 2pm, but people still stuck at the check-in counter. For some reason people could bring in multiple carry-on luggages and were allowed to use other seats' overhead compartments, causing massive delays as flight crew had to re-stow luggage into cargo for other passengers who rightfully had the compartments for their own use. Did the counter crew not check boarding passengers and allowed one person to bring in not only 2 suitcases but also multiple bags? We had a Karen who not only used one full compartment for her 4 bags of souvenirs, but still had the gall to demand crew to leave her suitcases with her when they were trying to stow them into cargo. Cabin crew is trying their best, but people are extremely inconsiderate so maybe have more stringent checks. It has been almost 25 minutes delay now due to counter checking incompetence and flight has still not hit the runway. Do not recommend.

✅ Trip Verified | Purchased internet on the flight. Connection is slow and unstable. There is no way for you to reconnect back once you disconnected from the WIFI. The price of USD15 for 80Mb means you check up email and finish all the 80Mb data in 5 minutes. For an 11-hour flight from Singapore to Athens there is no free water served. The concept of customer service is non existent. Will not fly with Scoot again.

✅ Trip Verified | I reviewed this previously and this post is to verify my previous claim and comments but also to post the response from Scoot Customer Service, or lack thereof. At no time did we seek a refund from Scoot what we sought was that they come to the party with a nights accommodation for the enforced layover in Singapore. They never responded to any emails until we had returned to Australia and then waited several days before doing so. I have included the text of their email for readers benefit. Dear A Thank you for writing to us. We refer to your refund request for Scoot booking received through our Online Feedback Form. We are truly sorry for any inconvenience caused to the change in flight schedule that may have disrupted your travel plan. We understand the impact on our passengers when there are changes in our flight schedule. However, we want to reassure you that we will only make changes if necessary. As schedules are subject to changes, Scoot will make every effort to get our passengers to their destination within a reasonable time from their original schedule. We regret that we are unable to offer any options. We seek your understanding on this occasion if our service level did not meet your expectation. Thank you for your continued support, and we look forward to seeing you onboard. Yours sincerely, Scoot shall never enjoy our continued support and they will never see us onboard again.

✅ Trip Verified | All the flight attendants performed their tasks with enthusiasm and energy. I must make special mention of the senior cabin official, he was superb. No problem was too much. His energy and smile was infectious, the best service I have experienced on a flight

Not Verified | This was the final flight of our ill conceived use of Scoot to fly to and from Vietnam. This was yet another flight that was rescheduled without advice to us by Scoot. Our original booking would have seen us travel from Ho Chi Minh City to Singapore to Perth in the course of a day rather than have an enforced stopover of 18 hours in Singapore which allowed time to eat, bathe and sleep before returning to the airport. Boarding was disorganised and the flight was delayed upon departure by about an hour. Our pre booked seats were changed without advice and we ended up four rows from the toilets at various times there was the overpouring stench of stale urine in the cabin. both my partner and I used the toilets and prior to her being able to use them she had to do a clean with disinfectant wipes and tissues. Disgraceful it reflects poorly on the airline, cabin crew and our fellow passengers personal hygiene practices. None of our flights with Scoot departed on schedule each flight was re scheduled without notification to us. What is unfortunate about this experience is part of our decision was based upon past travel with Singapore Airlines, Scoots parents company. It is not a good look to be associated with such a poorly operated and managed low cost carrier who has little care or concern for its passengers. In Singapore Airlines case its association with Scoot is a race to the bottom. Scoot is little more than riding a public bus.

✅ Trip Verified | The return leg of our flight. Another flight change made without notification we only became aware of it when checking an earlier flight. Had we not done so we would have been unaware of the change. We were re scheduled to Scoot TR 307 some 6 hours later as a consequence we were faced with an 18 hour layover in Singapore which wasnt what we wanted or needed. Queries to Scoot about the changes and lack of notification are ignored they dont respond to customer enquiries. The boarding at Ho Chi Minh was confusing there was an unannounced gate change and the flight dissapeared from the nominated gate. It was not until I confronted staff at the new gate that an announcement was made advising the gate change. The process of boarding was even more confusing a free for all in fact. The boarding gate staff canot provide explanations or advice on ticketing matters. There is no onsite representative.

✅ Trip Verified | This is an update on my previous review regarding the Perth - Singapore - Ho Chi Minh Sector Scoot TR9. I neglected to mention that as this flight was delayed by three hours, Scoot gave us two meal vouchers valued at $15.00 each which could only be redeemed at a certain airport store. For the Total of AUD $30 we received two stale egg and lettuce sandwiches and two cheese and crackers, there were no hot options.. Mid flight they gave us some type of childs snack/toy pack. Hardly a decent evening meal and the onboard gift I think was to rub salt into the wounds.

✅ Trip Verified | Penang to Melbourne via Singapore. Our flight TR423 experienced a delay of approximately one hour due to an inbound flight delay. Upon our arrival at the Singapore airport, the crew members on TR423 requested that we move to the front seats in order to facilitate a quicker disembarkation. I would like to extend my appreciation to those Scoot crew members for their assistance. However, upon reaching Gate 35 at 2:20 am, I encountered two Scoot ground members who not only failed to provide us with directions to the gate as expected, but also informed us, along with five other passengers on the same route, that we were not allowed to proceed to the TR18 gate. Instead, they insisted that we go to terminal 3 to catch the Singapore Airlines flight SQ207 to Melbourne. During this time, one of the passengers was chatting with a friend on TR18 via WeChat and was informed that the TR18 flight was still at the gate, with the door open and waiting for us. We immediately conveyed this information to the Scoot ground members, emphasizing the urgency of the situation. Shockingly, despite being aware of the situation, the two ground members adamantly refused our request and directed us to the SATs Lounge. When I inquired about the refund for the Economy to Economy Plus seat upgrade that I had paid for, I was simply told to contact Scoot online for assistance. As a result of their refusal, the doors of TR18 closed promptly at 2:55 am, preventing me from boarding the flight.