Scoot

✅ Trip Verified | The flight was delay about 1 hour and no announcement was made early to inform. The flight only took 55 minutes to the destination but the flight delayed for an hour. My appointment in the evening was postponed and delay. Airline, please improve your service.

✅ Trip Verified | I wouldn’t recommend this airline for a long trip to anyone!!! It was the worst long trip of my life. I had to take 2 flights with scoot, from Manila to Berlin with stop in Singapore. The first one (Manila to Singapore) was just a couple of hours so it was ok, although it arrived delayed, so I had to run to catch my connection. The second flight from Singapore to Berlin should last 13 hours. I thought this plane would be much bigger an comfortable than the one before, but it was exactly as bad. It could fit more passengers, but everything was exactly as narrow. I would get no pillow, no blanket, no screen with movies, no food, not even a glass of water! I never experienced something like this on an intercontinental flight, I thought it was not even allowed. You could of course buy something but totally overprice, like a small cola for 5 euros. Honestly, low cost has gone too far. The seats were as small as the ones of a 2 hours Ryanair flight, but for 13 hours. In addition, it was so unfortunate that I had to sit in the very last row, in which you couldn’t put the chair back, not even just 1 cm. It was almost unbearable to be 13 hours sitting like this and with no refreshments. For a short 2-3 hours flight might be ok to use them, but if you can avoid this airline for longer flights, do it by all means!

✅ Trip Verified | Really reliable and warm Service. I went to singapore by Scoot and when I arrived at the airport, I realized that I left my Iphone in my seat pocket. I saw the Cabin Crews and Captain Pilot just went out from the plane and I explain to him what happened. Captain Kelvin was helping me to get my Iphone back. Scoot Cabin Crew for the next flight passed me my Iphone after Captain Kelvin asking his colleagues to help me. Thank You so much Captain. Not because of the phone price, but the data inside is very important to my next big project. Me and My Family Thank you so so muchh for your kindness and willing to spend your time to help us. The Journey was smooth, the cabin crews very kind and helpful. Clean and quite spacious for budget airlines. Much better than other budget airlines.

✅ Trip Verified | As an elite gold flyer I am promised priority check in and best seats available, I got neither. Now I am on Scoot to Bangkok from Singapore. Same issues though this time on cheaper ticket though still entitled to elite gold privileges. First world problem but if they don’t honor their promises what’s the point.

Not Verified | I decided to switch from Jetstar to Scoot, thought it would be better as it's with SQ. Nope. They changed my flight, didn't give another option. Been trying to contact them, no easy way...or any way. Stay away.

Not Verified | Melbourne to Changi Airport, missed connecting flight TR466 to Kuala Lumpur due to delay in checking in and taking off time at Melbourne Airport by 2 hours. Arrived Changi Airport at 6.30 pm. Layover time at Changi Airport was 1 hour. No information regarding Covid Testing for transit. No clear instruction by cabin crew as to whether to proceed to Terminal 1. No staff at Scoot C-counter. Very confused, worried, exhausted and stressful because Air Asia and Thai Airways staff had to contact Scoot. Last flight to Kuala Lumpur was 7.30 pm. Stayed at Changi Airport till 17/1/23 for connecting flight to Kuala Lumpur at 9.30 am via TR453. The journey was supposed to take approximately 9 hours but it took more than 20 hours to arrive Kuala Lumpur. The long delay and uncertainties as to how and when I could arrive at Kuala Lumpur caused great inconvenience for family members to drive 2 days to pick me up at KLIA2. On arrival at KLIA2, lost luggage, waiting more than 2 hours at carousel. I contacted Scoot customer service but they were unable to assist. After numerous calls and emails, suitcase was finally delivered on 19/1/23. Not impressed at all. 27/1/23. From Kuala Lumpur to Changi Airport, the staff at Kuala Lumpur provided better service. The layover time at Changi Airport was 17.20 hours and incurring additional hotel bills. If direct flights, no hotels required. When boarded TR22, the take-off time from Changi Airport to Melbourne was again delayed by 1.5 hours due to transit passengers from Berlin. Cabin crew did not offer to load hand luggage into overhead lockers unless requested. Food was not served earlier and the meal was only served once in very small portion with additional waiting time of 20 minutes to heat up the food. I felt very hungry. No blankets and cushions were provided unless purchase. Total travel duration and layover time was approximately 26 hours. Very uncomfortable seats and the toilet is small. Scoot do not feed adequately and provide comfort to passengers. This is the first and last time I will fly by Scoot.

✅ Trip Verified | Didn't even get to use the flight, paid extra for a changeable fare and when my sister was ill I tried to change the flight to later in the year so that I could still use it and found out that they only post flights 2 months or so in advance so there is no way to use the flight. Waste of JPY 61,063.00. First time I flew with them when I was on the plane I discovered that they didn't provide water and they also would take a debit card so I had to do an 8hr flight with no water. Disgraceful.

✅ Trip Verified | The flight was ok however they lost my checked baggage. It is four days now and so far all I have got is an email telling me they can’t find it. The people I have dealt with are very polite typical of Japanese but the lack of any progress is very concerning and has made the ski holiday a nightmare. I would not normally fly a low cost carrier for exactly this reason but was recommended the flight by the travel agent. I was sceptical but decided to go ahead with them on advice from the travel agent. Be warned if everything goes ok and your bags arrive with you you might save a few bucks but if they do the same to you as they have to me any cost savings are insignificant compared to the problems trying to retrieve your lost bags.

✅ Trip Verified | Firstly, I paid for full airfare for a Singapore flight ticket, which ended up as Scoot without a forewarning. Then, my original booking on 7th Jan 2023, got suddenly cancelled and was advised to take 6th Jan 2023, 02.00 hrs flight. I had paid for an additional leg-room seat on the earlier flight, which did not transfer to the new flight. We ended up in a non additional-legroom seat, though we had paid 330AUD extra for that. Also the flight staff were highly uncourteous. One has to go and fetch water, even if you request.

Not Verified | Scoot changed the aircraft at the last minute to a smaller one and offloaded a bunch of passengers including my family from a 9.30 am flight. So we were left high and dry after purchasing confirmed seats. We had to beg for seats on a later flight. They give us boarding passes for a 4pm flight, which was delayed by 2 hours, so we finally take off at 6pm! Also our baggage is handled so badly that my brand new suitcase came out on the luggage belt with black marks on it, looking like an old bag. Never want to use Scoot again! Horrible experience.