Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 492 reviews
5/10
3 star Skytrax Rating
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1/10

"passport that was water damaged"

(Australia)

Trip Verified | Sydney to Berlin via Singapore. They denied me to fly and would not make any concession to rebook me, losing me not only their cheap flight but all the connecting travel. I have traveled twice to Europe in the last 16 months using my passport that was water damaged on a hike in New Zealand two years ago. No immigration offices in New Zealand Germany England Italy Sweden And Australia have flagged it and the officious duty manager would not let us check it with the anyone in immigration. I understand the airline can get in trouble if they let a damaged passport get through. But on return to Canberra where I thought I would have to apply for a passport from scratch because it was so damaged, it was fine for just a renewal. We were not the only people having problems we watched a family brought to tears by one of the other booking agents. No food, no water, no service, no power,no Tv, no blankets,no pillow, no baggage, no care. No flight for me.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Berlin via Singapore
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
3/10

"asked if we could be moved"

(Malaysia)

Not Verified | I booked my flight to Kuching from Singapore and this is not the first time I’ve flown with scoot. Don’t expect good service. We arrived at least 3 hrs early, asked if we could be moved to the front a little bit and got a front seat. Everything went well until they’ve decided to take that back and moved us 20 seats to the back with a condescending tone in front of all of the customers shouting whether we’ve paid for the front seat or not. So regardless whether I’ve purchased this seat or not, I’ve still paid for my ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Kuching
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"said that it's my responsibility"

(Thailand)

Trip Verified | I booked a ticket Bangkok to Singapore return at the same time from the Scoot website. As I normally do I checked the spelling of my name and the dates to make sure I hadn't made any mistakes and then paid by Visa. I checked to see which airport it flew from as there are 2 airports in Bangkok, most low cost airlines fly from Don Meauang Airport but some are located at Suvarnabhumi. I noted that this flight took for from Suvarnabhumi Airport. What I didn't check was the airline that the return flight landed in. This turned out to be Don Meauang. Yes, this was shown on the itinerary but I think it's a bit misleading. I never expected it to be a different airport and from reading complaints online a lot of people are thinking the same as me. I ended up having to pay for a taxi at Midnight on the return date to get to my car (40 minutes away). When I called Scoot to complain they were polite but said that it's my responsibility to know which airline the flight arrives at. Needless to say I'm not pleased by that type of response and Scoot will now be my last choice for air travel. They can't be trusted.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Singapore
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flight is delayed 1hr 40 mins"

(Singapore)

Trip Verified | Kansai to Singapore on 2nd July. If you like a great dose of uncertainty before you fly, then Scoot is the perfect airline for you! For a 19.35 flight, we found out our flight is delayed 1hr 40 mins! Before the gates open, we get another surprise delay again!
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKansai to Singapore
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff were generally grumpy and unpleasant"

(Singapore)

Trip Verified | I have taken Scoot multiple times not because they are fantastic but due to the affordable cost. The staff were generally grumpy and unpleasant on both flights inbound and on the return. To sum it up: Scoot is the equivalent of Ryanair in Asia. I napped most of the outbound flight and did not eat or drink. My seat did not recline. I was hungry on the return flight and the staff got angry when my contactless card was declined, and prodded me to hurry up as I went through my carry on backpack to fish out my wallet for change- only to fall short by 10 cents and I had to pay in USD. I apologised and the attendant muttered something under her breath, dropped my items down on the table even as I said thank you, she walked away in a huff. Terrible customer service. The crew only cleared trash 30 minutes prior to landing so I was forced to sit with my box of pot noodles and soiled napkins for a good 90 minutes after eating. In addition, the staff kept barking out orders on the PA saying no outside food is allowed. Are we children in elementary school? Ugh. Overall, terrible service.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Luang Prabang
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"fine for this journey"

(Indonesia)

Trip Verified | Singapore to Jakarta. Plane left and arrived on time. The bare-bones facilities were not much of an issue on this short flight, so unlike on long-haul, Scoot was fine for this journey.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Jakarta
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Seats thin, stiff and uncomfortable"

(Indonesia)

Trip Verified | Plane both left Berlin and arrived at Singapore over an hour late. As bare-bones a budget flight as they come. Seats thin, stiff and uncomfortable. No debit cards accepted on board so couldn't purchase anything. Not even shared monitors to show the plane's progress on such a long-distance flight. Even to watch the paid entertainment program you must download an app and watch them on your own cell phone or other device. The only positives: ever-present polite Asian crew and generous free hand luggage allowance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Singapore
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"you get what you expect"

(Australia)

Not Verified | Melbourne to Denpasar via Singapore. This is a budget airline so you get what you expect. In saying this, all flights were on time, departure was easy and carry on allowances are 10kg instead of the usual 7kg. Seats were ok, except no head rest, which you have to pay extra for. You also had to pay extra for food, water and any other beverages. Inflight entertainment was also at an additional cost as well as a blanket and pillow. You pay for a seat and that's literally all you get. Seats on the Dreamliner had better than average leg space however flights on the smaller A320 plane (DPS- SIN) were very tight. I would fly again for short haul flights, but i think for an 8 hr flight I need a blanket, meal and some sort of in flight entertainment included.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Denpasar via Singapore
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"Overall a bad flight"

(Singapore)

Trip Verified | Singapore to Bali with Scoot. It was a horrible and uneventful flight. Flight was delayed for nearly three hours and all Scoot compensated us with was a packet of snacks and a bottle of water. Onboard the flight, the crew were generally okay. Seat was uncomfortable and very narrow. Legroom was also quite tight. Overall a bad flight with Scoot.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Bali
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"flight was generally great"

(Malaysia)

Trip Verified | Singapore to Kuala Lumpur. Apart from the not so nice service from the ground service, the flight was generally great. The cabin crew was generally cheerful and friendly but could be better.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Kuala Lumpur
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes