Scoot

Not Verified | I flew Scoot from Singapore to Seoul Incheon and I asked for water. They gave me a small cup of water and wanted to charge me $3 SGD for that because it was hot water and so I thought $3 is a bit overpriced for a cup of water not even bottled water. They wanted to charge me $9 for the USB charging port underneath my seat. I took another budget airline back T'Way and they offered free charging usb on their seats. Budget airline this kind of service ok but very money minded for everything. Everything add up don't really become so "budget airline" coming from being the sister of Singapore Airlines very disappointing. Seats were not spacious, leg room is ok, I couldn't put my arm on the arm rest because my neighbour and my seats were very close

Not Verified | We took flight TR809 from Tokyo to Singapore. The cabin crew were fantastic and attentive. I did notice that the cabin luggage compartment was covered with a layer of dust. In the aircon vent, you could also see stains. There was a delay landing into Singapore because of busy traffic but we couldn't hear the pilot's announcement. It would be good if they could increase the volume for the pilot's announcement. Because we could not land in Singapore on time, the aircraft went in circles for nearly an hour.

✅ Trip Verified | Horrible Experience. Flight got delayed 2 hours with 2 very rude and unprofessional cabin crews that is finding faults unnecessary and made wrongly accusation. Will never choose this airline.

✅ Trip Verified | Luggage service is terrible. Both ways I lost luggage at destination and the guy just say its because flight is full so they cannot bring all the luggage.

✅ Trip Verified | Ridiculously unfair fare rules which is not cost-effective for passengers to make any flight amendment. I requested to change to an earlier flight with the same departure date yet was appalled by the ridiculous charges which is equivalent to a return ticket for the same route, making it ridiculously cost-ineffective to make any changes to my booking. The airline has a strict "no-waiver" policy which is out to "eat" (take advantage of) customers, Scoot is an airline which does not put customer first, and is just a very unempathetic business which fare rules are outright unreasonable. The customer service support is terrible as they would dismiss your emails and do not give a dam about your urgent email request. The hotline staff are reluctant to go the extra mile by escalating your request to the management for serious consideration. They do not care about the passengers satisfaction. I would not recommend this low cost carrier Scoot to anyone. I highly urge the public that they should not choose this airline if they foresee any possible changes to their flight schedule, and I would strongly advice you to book with a full-cost carrier. The pilots are not skilled, always a hard landing, bad at managing turbulence, super bumpy flight all the time. Air stewardess are unprofessional and not service-oriented, reluctant to help passengers with putting their luggage in the overhead cabin. The cabin toilets are poorly maintained, super dirty and gross. The seats are dirty, uncomfortable, poor support for the back. Overpriced food and drinks.

✅ Trip Verified | Worst low-cost airline I have ever experienced. No complimentary meal or free water. Prepaid wifi did not work on either flight. Airline staff asked customers to remove headphones for landing and take off, not just for safety briefings. My flight was delayed with no email or text message notification. After the delay, there was a further 30 minute delay to board the aircraft. I wouldn't recommend this airline.

Not Verified | I had a very rude experience with the flight attendants. I have toddler who kept crying when one of the senior attendants kept asking us to sit on her seat as we are going to land soon. I'm trying to seeking her understanding as we are trying to pacify her, but instead of offering help or give us time she kept saying that the flight will be hold for a while if I didn't manage to put my toddler to sit, she will report to the captain and the whole flight will be delayed because of us. Scoot has teach their crew and attendants airlines to have compassionate and understanding.

Not Verified | I was travelling by myself for the first time so was having mixed feelings. After I boarded the flight I realised that I couldn't find my OCI card. I started to panic. But one of the crew member was so helpful and he introduced me to a ground staff. He was very friendly and professional and walked with me to the gates, where I was waiting. I was feeling so embarrassed and upset thinking that I would have to cancel the flight. But he was able to comfort me and asked me to check again inside my bag. Then I was able to find it on the floor next to my seat on the flight. I received a very good customer service and really appreciate their patience and the ground floor staff was with me throughout the time trying to assist in every possible way. I am very thankful and the staff definitely need to be acknowledged for their excellent customer service. Also the toilet cleanliness and seating comfort are commendable.

✅ Trip Verified | I was hesitant at first to book with Scoot because of the bad reviews online. I was convinced by my travel agent to book anyways despite all. I was very happy with my experience with Scoot. I travelled with my family and I wanted it to be the best experience since it was our first time to travel together. Staff were wonderful, food were great, comfortable seat, clean & they were on time. No hassles! The reason its 9 out of 10 because of the schedule change from my original booking. No harm done, then we have extra time to walk around "The Jewel" at Singapore airport. I will fly again & again with Scoot!!

✅ Trip Verified | Knowing that the flight was full, Scoot assigned me and my family seats for free when I was supposed to pay. Upon check-in, I was met by a stern and unfriendly ground staff member, and that unfriendliness continued with the ground staff handling the boarding gate. They looked depressed, pressured, and tired as if they hated their job. However, once on board, the team of flight attendants changed the mood of the flight. They ensured everyone was well looked after with their positive attitude throughout the flight. The seats gave me extra few inches of legroom and were surprisingly comfortable. That, combined with the A320NEO's new cabin feel, was a perfect recipe for a clean, comfortable, and awesome flight. The in-flight entertainment was rich in content and easy to use, however, being a Wi-Fi-based entertainment used by many people on the flight, the signal strength was incredibly weak. That, and the less-than-good ground staff team at Yogyakarta, were the only two things preventing this flight from getting a solid 10/10. The landing was around 10 minutes ahead of schedule, and the ground staff team in Singapore quickly arranged our bags at a special spot thanks to the long immigration queue in Singapore. Low-cost flying can be identic with no-frills yet dismaying service, lousy products, and pay-tons-of-bucks-for-everything. On Scoot, this wasn't the case for me, and they truly deserve the awards they've just obtained.