Scoot

✅ Trip Verified | We booked travel in December 2022 through Flight Centre with Scoot (TR17/304) departing Perth at 1800 hrs on 04 June 2023. On 03 June 2023 we did an online check in and discovered our flights had been cancelled and new flights booked departing 3 hours earlier. Had we not done an online check in we would have arrived at the airport and missed the rescheduled flight. At no time were we made aware of the changes either by Scoot or Flight Centre. Nor were we advised that our return flights from Ho Chi Minh had also been substantially altered so that what should have been a 2 hour transit became an 18 hour transit. More on that later. The flights were 2 hours late departing we were given some sort of child’s gift pack as compensation. Attempts to raise the matter have seen many emails sent without a plausible response. They now deny there was a booking at all and no longer respond. Just another junk low cost carrier, pity it’s backed by Singapore Airlines it reflects badly on them. After our return flight on the 18/19 June we won’t use them again. Wouldn’t recommend at all.

✅ Trip Verified | My flight from Melbourne to Cebu was delayed by 15 hours last January 2023. So, I missed by mother’s surprised birthday celebration. I tried to claim for damages, but Scoot’s customer service just passed me to their insurer,. Scoot’s customer service wasn’t helpful, it felt like you were talking to robots from the other side. After I submitted my claim to their insurer, it took weeks before they responded. And every time they respond, they would keep asking the same set of documents which I already submitted. So approximately 4 months now and I haven’t received anything from them. Sometimes it is better to pay for a full-service flight which is a little bit expensive but with better service (after sales service) than budget airlines like Scoot.

✅ Trip Verified | My flight in February was delayed for 5 hours. It was a morning flight and they sent an email during midnight 3am telling me that flight been changed to noon. But when I was in airport the flight was further delayed for another hour. I boarded and the plane went on circling for another 1 hour. Flight attendees were rude to me. Scoot gave me a $30 voucher during the flight delay probably the only slight saving grace however, the staff at the counter was just playing her phone texting. Zero regards about customer service or much known to the delay. I bought the wifi, it was not even working despite trying countless times, it was not an entirely cheap flight either like those promotion deals, got it at $250+

Not Verified | Worst experience ever. Our flight was delayed at check-in. No reason given. No information on how we will be accommodated when we miss our connecting flight. Staff were terrible. My flight experience was terrible.

✅ Trip Verified | Flight Attendants were good but their guest experience / customer service team is horrible. Long wait time and generic responses and lack of empathy, Being in customer service, emotional intelligence is important. Another thing to note - if they offer you travel vouchers due to flight cancellations or rescheduling, BE Careful. They misrepresented by not telling me full info when I opted for voucher and when I tried to redeem a $20 meal, they took my flight amount.

✅ Trip Verified | Scoot is not the airline for those who has mobility issues and needs a wheel chair. They made me wait forever, because i did not want to miss my flight, i had to walk to the far away gate.

Not Verified | I've flown Scoot several times and they've been okay but on this flight, I noticed something was wrong with my seat as we were taking off. When we were airborne, I got up to check it out. The seat was broken, the seat cushion not attached to anything and moving freely. I called the cabin attendant and she said she'd talk to her supervisor. She came back with one of their packaged blankets (more like a thin polyester sheet) and said I could use it as a cushion! Because the plane was full, they couldn't reseat me (there were seats in the Scoot Plus section) and the crew insisted that I sit on the broken seat for the entire flight. They had no interest in resolving the problem, just kept asking me what they should do! The cabin attendant ended up forcing a man to swap seats with me. Not really a good solution! Other than that, the flight was on time and no other problems.

✅ Trip Verified | The flight was retimed and delayed by 3 hours, and not reflected onto FlightStatus or any other online flight tracking platform. The ground staff said that they will not update the feeds. My delay benefits for lounge access is automatically processed when delays are reflected on FlightStatus. I’m now waiting in the airport for the past 3 hours, with another 3 to go before my flight. My flight from Singapore to Perth was also delayed by 3 hours, of which 2 was spent in the cabin, on the ground, as staff tried to remove luggage of non-flying passengers who likely abandoned plans due to the flight delay. The flight crew made no attempt to explain the delay properly for the entire duration, leaving quite a number of passengers frustrated. If Scoot was a responsible operator, they should have timed their flights more properly and accurately. I will steer clear of Scoot in the future.

Not Verified | This review refers to the flight with Scoot from Berlin to Bali (via Singapore) and the corresponding return flight a few weeks later. The points apply to all legs of the journey, although the long haul Berlin-Singapore and back is clearly more significant and determines the rating. Scoot advertises itself as the small subsidiary of Singapore Airlines ("The little sister of Singapore Airlines"). This is certainly correct in terms of content, but it is absolutely misleading. The service Scoot offers has nothing to do with the fantastic Singapore Airlines! Absolute nothing! Scoot is an absolute no-frills airline in its purest form, even worse than Ryanair. The passenger has to pay for everything. It starts when booking with the food on board, continues with extra luggage and seat reservations. If you don't pay for your seat, a seat will be allocated to you during check-in without any choice for you. And, on board, the customers' money continues to be taken out of their pockets. If you want to drink water on board, which real airlines serve free of charge and in abundance to their passengers for health reasons, you have to pay for it at Scoot. There is no entertainment programme on board, not even monitors to track the flight route. If you use your mobile phone, tablet, etc., you will definitely run out of power during a 12-13 hour flight. There are power sockets, but if you want electricity for charging, you have to pay for it. Regarding the service on board: The staff was always friendly and nice. Thank you for that. But, the food is pretty much the most unappealing and uncharitable food I have seen in my life. And it doesn't even taste good. You are given simple, welded food containers and a can of water. If you know real quality airlines, what Scoot delivers is a huge disappointment. On the return flight SIN-BER, the folding tables (several in my row) were so dirty. I guess they have not been cleaned for a long time. Thank god I had disinfectant and a cloth with me. Yikes, Scoot! In summary, it must be said that the customer at Scoot is apparently only there to flush money into the company. There is no question of appreciation of the flight guests. These flights fall into the category: There is no second chance for a first impression. We flew exactly twice with Scoot, the first and the last time. I would rather spend a little more money on a real, good airline than fly long-haul with Scoot again. For short-haul (up to about 3 hours, it's ok).

Not Verified | Flew Scoot during their special collaboration with Pokemon where they sold merchandises like tote bags and bucket hats at rather high price tags. Ordered them anyway as my brother loves Pokemon. On the flight back to SG on 19 Dec 2022, they were supposed to pass me the tote bag that U ordered, but did not, and I forgot to ask them for it as well. I realised it after reaching back home, and sent them an email + made many calls to enquire about it over a 4-month period as they could not give me a response on it. Now, in Apr 2023, I finally received an outcome from them, only to be told that they cannot give me a refund nor the merchandise as ‘all items were claimed on the flight’. Worse still, sent me twice of the same thing when I asked for a justified response before radio silent like they did in the past few months. Totally speechless, as I did not receive any goods from them during my flight back.