Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 414 reviews
5/10
3 star Skytrax Rating
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2/10

Scoot customer review

(Australia)

I rebooked my flight because of family bereavement. My original booking was upgraded to business class from yellow coloured seat I booked earlier. I paid the penalty for my flight Gold Coast to Singapore. Less than 12 hours before my flight I realized that my seat allocation had gone. Not only the business class upgrade but also the yellow coloured seat. If I want to return to my original seat I have to pay again 14 Singapore dollars which I am not happy to do but no choice. What surprises me is that Scoot can give yellow coloured seat number 52 for free but not my original seat number 23. It just does not make sense to me. First I lost my seat allocation and upgrade to business class now Scoot asked me for SGD 14 at the last minute. I won't be flying Scoot again. It is useless to be a loyal Scoot flyer.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Scoot customer review

(Singapore)

SIN-SYD-SIN. Booked Super seats and prepaid meal on both legs. Ordinary airline food nothing much to talk about. The Super seat pitch was much more than any legacy airlines economy seats it is even better than SIA economy seats. As long as you comes prepared bring your own travel pillow blanket (or jacket) an empty bottle for water plus your own tablet or notebook for entertainment you are going to have a very enjoyable flight. Will definitely fly with them again no problem.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(United Kingdom)

Flew Singapore to Gold Coast on Scoots Boeing 777 yesterday and had a most comfortable trip. This is the fourth time I have flown Scoot. Not being able to interline the bags during transit is a chore especially if you have a tight transit. If on the other hand you have a long wait between flights the Sin$5 early check-in facility is a godsend. Ground and flight staff were excellent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Scoot customer review

(Singapore)

Traveled from SIN on 30th Aug and I must say I was impressed with Scoot! I took the blue seat (aisle) and found it very comfortable (don't forget your shoulder cushion). Then again I'm only 174cm in height so I wouldn't know about the rest. The only (small) problem was the crew kept bumping into me in the middle of the night when walking down the aisle during service but I wasn't too disturbed. Immigration in OOL is really strict! A staff member insisted on weighing all our bags and charging us for all the excess baggage so beware. Food (biryani) was good albeit small in portion and they have 2 water dispensers in the middle of the plane. Don't worry too much and just enjoy your flight! I would definitely fly with them again and recommend them.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(Australia)

Travelled from Gold Coast Australia to Singapore return. Easy and fast check-in with nice and professional staff at hand. Flight was good and both seats and food ordered was fine. Cannot expect 5 star restaurant food on a discount airline and generally most airline seats are not really that comfortable in any economy classes. Rented a tablet for flight but found it a bit boring so will probably rely on Ipad etc for future flights with Scoot. Will fly Scoot again should we have that option.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(United Arab Emirates)

Was a bit sceptical flying business class on a LCC. But it worked perfectly. SIN-BKK on a rather old but well kept 777. Seat pitch ok for the short flight was addressed by name food very tasty. Flight was on time and thanks to the complementary streaming IFE I did not get bored. It was better than a C class flight of a similar length on Qatar the day before but at a fraction of the cost.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Scoot customer review

(Singapore)

Went on a family trip from Singapore to Gold Coast in June 2013. Chose the yellow seats with extra leg space and they are quite comfortable. The seats at the back looks too cramp for me but it is much cheaper for those who don't mind the space. We didn't rent any entertainment on board as we came prepared. The service on ground and in the air are excellent. Thank you Scoot for the pleasant experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Scoot customer review

(Australia)

One-way economy Coolangatta-Taipei (via 8 hour layover Singapore). Departure and arrival on schedule. Paid extra for a "yellow" seat with more leg room; 5+ kg luggage; and ScootThru. Later decided to upgrade to ScootBiz but the website does not allow for upgrading. Check-in very crowded slow and understaffed. Avoided the crowd by going to the ScootBiz counter and upgrading but could only upgrade to Singapore. I had to upgrade Singapore- Taipei at Changi. ScootBiz is not luxurious. Seat is a little wider and with a power outlet. Metal foot rest is uncomfortable. Meal was a sandwich and a small can of Pringles plus a drink. Flight crew were young energetic all very nice and well groomed. The pilot and crews English pronunciation were mostly incomprehensible. Entertainment package - you login using a special PIN. There are no instructions on how to set up your computer. No one from Scoot will help you. Upon arrival in Singapore I went to the Transfer counter in Lounge E Terminal 2 to get my new boarding pass. Transfer desk had 2 people working I waited 45 minutes. At Changi Airport I had gone to the Widevine Media Optimizer website and downloaded the entertainment browser add-on after which it installed without a problem. The entertainment system then worked from Singapore to Taipei. All-in-all if you are looking for a reliable and cheap no frills airline Scoot is okay. Every extra will cost you some money.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Scoot customer review

(Australia)

We found Scoot to be very satisfactory when traveling to Singapore. The check-in was quick as was boarding and the in-flight staff were nice. We had no problems and will fly Scoot again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

OOL-SIN. Had opportunity to upgrade to scootbiz was worth every cent even with the extra cost was still cheaper then full service carrier - would recommend.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes