Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 414 reviews
5/10
3 star Skytrax Rating
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7/10

Scoot customer review

(Singapore)

Sector 1 - SIN-TPE in economy. The service and seats are ok but the reading light was not working. It is basically a no frills budget airlines. But comparing to other LCCs Scoot is operating on a bigger airplane and the comfort is substantially better. Sector 2 - TPE-SIN on Scoot BIZ. Decided to upgrade at the counter. Again the reading light was not working. Seat is wider and the recline is better. Food comes with a small main course pringles and a drink. They also offer free streaming videos and games but those who recently upgraded to apple's IOS 7 be warned. It is currently not compatible. Overall I am satisfied with the service provided.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Scoot customer review

(United Kingdom)

Flew from Singapore to Sydney in Oct. Had early check-in which was very good as had 6 hour stay in Singapore. Very efficient staff at airport very helpful. Flight wise very good minor delay but a good flight. My only concern is that when purchasing food or drink on board unless you give correct money you don't get any change! So future traveller be warned.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Scoot customer review

(Australia)

Gold Coast to Bangkok via Singapore using Scoot Thru Purchased upgrade at check in for $179 to business class was told luggage was checked right through to final destination being Bangkok. Arrive Changi Connect transfer desk to receive boarding pass to Bangkok told that Gold Coast would not have checked luggage in and if I wanted to travel I would have to pay $55 as luggage was in a transfer container. Explained whole story they admitted their mistake but didn't care $55 or no travel. Seats in business Very hard and recline at odd angle making sleep impossible economy much much worse stick to Air Asia much better product!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Scoot customer review

(Australia)

Gold Coast to Singapore return. Good efficient check-in friendly staff. Flight on time seating fine if you are short but if you are over 6ft would recommend buying Super Seats. Haven't tried there food it is expensive compared to Air Asia water is expensive but you can take your empty water bottle onboard and fill it up. Flight from Singapore also on time and efficient boarding. I purchased the Ipad and had two good movies. Overall for a Budget Airline I think they are very good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
na

Scoot customer review

(Australia)

First time I have flown Scoot. I have never experienced such nonsense all at once from one airline. first they changed my flight and then refused to let me change it to a suitable date. Then they changed my meal from a hot meal to sandwiches which I already paid for as an option. Then they lost my baggage even though I paid extra so that they would specifically look after my baggage. Also the seats are a nightmare with no headrest and are very cramped. I had to pay extra to change back the date so this was no cheap trip.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Scoot customer review

(Singapore)

We travelled to Tokyo on 2nd October from Singapore with a transit at Taipei. This is our second time travelling with Scoot and both times we were quite happy with the airline. It is a budget airline and it delivers exactly what it promises. The seats are by far the most comfortable of all budget airlines that we have used and the food quite decent and not exorbitant. I had not pre-booked a meal reading reviews that food is bad but when we ordered on board we found it quite good. One tip would be to order sandwiches or food that does not need to be heated. The transit at Taipei was smooth and we reached Narita on the dot. Only reason I have not given it full marks is that we had pre-booked iPad for my daughter and the stewardess first said they had none that were working. When I insisted on the fact that we had already booked and they should refund our money she promptly brought the iPad to us. But it was a small point in an overall good journey. Scoot remains our first choice in budget airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Scoot customer review

(Australia)

Sydney to Singapore return. First the positives: the planes were well maintained the FAs were friendly the food was basic but fine and I did not mind paying extra for the frills. Now the negatives: the seats were uncomfortable the legroom was poor (I'm 6 ft 6 so an exit row seat in economy would have been better) the movie selection was dreadful the FAs were inexperienced and the 2.10 am departure time from Singapore to Sydney is a killer. It was an overall charmless experience which was not offset by the admittedly competitive price.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Scoot customer review

(Singapore)

SIN-TPE-SIN in September. Both legs were on time leg room was good for a low cost carrier and check-in was smooth. Excellent value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

4 of us travelled SYD-SIN-SYD in Sept and Oct 2013. I will definitely travel with Scoot again. Ground staff and cabin crew were great. Yellow seating was great for 6 foot tall family members. We did not use the inflight entertainment as we had good books and ipad for music and we did not eat their food. They hit you 4 dollars for a small bottle of water so bringing your own empty one is a good idea. You are not meant to bring your own food aboard but it seems many do and have no issues from staff. Booking online was fine once I took the time to figure out all the options. We used the Scoot lounge in Singapore and will do this again too. Shower good food wine spirits fruit coffee internet massage chairs all good. We were on time out bound and 30 min late on our return but this was fully explained by the pilot as because of air traffic control. It could have happened to any airline. The planes seemed to be very new. Scoot does it for me.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Scoot customer review

(Taiwan)

Taipei to Singapore in September. Efficient check-in at counter. No web check in. Staff friendly. Chose standard seat. Leg space was good (unlike some budget airlines with the front seat right up to your knees). Seat was rather uncomfortable - hard no lower back support - couldn't sleep all night. Hefty 4% visa processing fee shown only after payment (not included in fare like JetStar). Will use again but will bring small pillow for back.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes