Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 414 reviews
5/10
3 star Skytrax Rating
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9/10

Scoot customer review

(Australia)

OOL to SIN. Upgraded to ScootBiz at Gold Coast Airport. Check in was running very smoothly. It is important to recognise that ScootBiz is not a business class cabin it is akin to Premium Economy. Food was reasonable comfy seat and good leg room (similar to exit row in economy). First time using the GoGo streaming IPad app on board - worked a treat. Overall the airfare was approx 50% cheaper than the legacy airlines heading to Singapore from BNE. Well worth a try.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Scoot customer review

(Australia)

Their customer service is appalling staff are the rudest airline staff I've come across. I flew "business class" from Sydney to Singapore and I hated the experience. Check-in was chaotic with the supposedly dedicated business class line checking in a large group of economy class passengers. When I approached I was told to wait at the end of that line even though I was a business class passenger. No lounge access at Sydney airport. The main problem was onboard. Their business class seats were inferior to several major carrier's economy seats. Hardly enough legroom and the person behind was constantly bumping the back of my seat. Recline on the seats was minimal as to be unnoticeable. No inflight entertainment and all that was on offer was a miserable tablet pre-loaded with 3 movies which was not free not even for business class passengers. The food was horrible and simply consisted of a bottle of water and a container with brown heated goo in it. No way is it comparable to other low cost airlines operating in Australia.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Scoot customer review

(Australia)

Return flights Gold Coast - SIN - return. We booked this flight to add on to our onward European flights. We saved over A$1000 by SCOOTing from the GC to SIN then picking up Malaysian airlines from there to London instead of flying from BNE direct. A 7-8 hr flight is not hard work so we chose the Fly-Bag option and ate before we flew on both sectors. We paid to select extra legroom seats and travelled the equivalent of premium economy seat pitch and were very comfortable. Flights ran on time - and arrived ahead of schedule in both directions. Staff courteous and attentive. They cleaned the toilets at least 3 times an hour - more frequently than on any other plane Ive been on. I would not hesitate to recommend or fly them again. If you're aware its a low cost airline and go prepared with a meal in your belly your own iPad and a book and perhaps purchase a coffee on board and opt for the extra legroom - you can bag yourself a bargain.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Scoot customer review

(Malaysia)

Flew on Scoot from Seoul (ICN) to Singapore (SIN) via Taipei (TPE). Transfer was horrible. Scoot uses a "transfer card" system where passengers need to queue up to receive the card before entering the transfer security line however there weren't any signs that tell us anything about this process. Transfer cards are given by EVA Air staff process is very inefficient and slow. There were also no Korean speaking staff and we did see lots of Korean passengers queuing in the wrong line or walking to the wrong place because of the confusing transferring lines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Scoot customer review

(Australia)

Gold Coast to Singapore return early May. Left on time both directions. Got yellow seats for extra space and it was worth it for additional leg room. Can't complain at all. Service was good and efficient. Meals are ok not perfect but adequate. Check in both ways was efficient and friendly without long lines even the plane was full both ways. Paid extra 5 dollars at Singapore for early check in and spent nice time at Singapore airport which is amazing! Luggage arrived safely too. Great service and price - will use again!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Scoot customer review

(Australia)

We just got back from 4 weeks away in Asia. We took Scoot to Singapore for around $AUD200 (each) including 15kg each and a meal. There is nothing flash about this airline but the room between rows was acceptable! The staff were efficient and the food was OK. We bought "FlyBagEat" however you have to add on the cost of a seat to this fare how are you going to fly without a seat? The "convenience fee" of a $10 was added (apparently for credit card)! All in all we had no complaints about the trip over. We also booked a trip back but as this leaves at 2.10am we decided to buy a super seat for about an extra $40 each. This turned out to be worth every cent - we booked a seat in aisle 21 just behind business class and had the bulkhead in front. My husband could stretch his legs and we didn't have anyone in front so didn't have to worry about anyone wanting to recline their seat. On the way back we arrived at 5pm at Changi with luggage for a flight leaving at 2am. It cost us $5 each for the early check-in and you have to pay in cash. One good value deal was access to the SATS lounge for $S39 each. This allows you to use the lounge for 4 hours (consecutive use). This was a wonderful oasis for us. Also you get priority boarding which is a real asset at 2am in the morning! I thought the breakfast was revolting (fried mushrooms a sausage of sorts a triangle of some egg dish (omelette perhaps) and a soggy hash brown. You have to remember these dishes have been kept warm for the last 6 hours or so. One redeeming feature was some fresh fruit and a drink of orange juice. We would definitely fly Scoot again especially now we know some of the lurks!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Scoot customer review

(Australia)

Flew with them SYD-SIN one year ago the legroom for economy was very good the best within the LCCs however I just recently flew with them again and it is a recently configured plane from an old used SQ plane and I realize that the seat pitch is about 1/2 to 1 inch smaller. With more planes their departure and arrival times have improved a lot. Service is average they tried the "no outside food" rule on me just ignore them and have your own food. Note their arrival time to SIN is about 8pm at night so you probably need a night in SIN if you book onward flights consider that cost when compared to flying direct with full service airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Scoot customer review

(Australia)

Sydney to Singapore return. Outward leg May 3 return May 26. ScootBiz is a 100% premium over the economy cabin and it just isn't worth it. Is more legroom more incline and free meal worth double? Is priority check in a bonus when your bags are the last to be unloaded at the other end? Scoot will have to increase its 'biz' offer substantially or lower the premium (substantially) to have me flying it again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Scoot customer review

(Thailand)

BKK-SIN out April 28th return May 31st. Very disappointing in most ways. Poor food selection poor rambling hard to understand communication inexperienced and abrupt service from a small but significant number of the flight and ground crew. It sets out to be cool and trendy and ends up feeling shabby. Poor staff training and on the ground service levels are simply too poor to match the ideals.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Scoot customer review

(Australia)

Depending on whether the flight is full or not your experience on Scoot will change dramatically. On a full flight you will experience the worst most uncomfortable seat in an aircraft. When the passenger in front of you decides to sleep and put their seat down low its back will be directly in front of your face. Thin seats extremely narrow not recommended for medium-long hauls.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no