London Gatwick-Ponta Delgada Sao Miguel Azores. The outward flight departed on time Airbus A320 aircraft looked in an excellent condition very clean and looked brand new. Flying time 3hrs 40 mins very smooth flight with no turbulence. The crew were very friendly and helpful. A passenger was unwell during the flight and the stewardess was very caring bringing extra drinks cold towels and checked how she was feeling every so often. The flight was approximately three quarters full. The small complimentary baguette tasted nicer than it looked and there was a chocolate bar with tea and coffee. In addition to this there was two rounds of soft drinks water apple juice orange juice etc all complimentary. Alcoholic drinks were available for a charge. The outbound flight was direct but the return flight was via Manchester. The flight left on time just after 1pm and we arrived in Manchester 10 mins early. Flight was very smooth with the same complimentary drinks and sandwiches as the outbound flight. Cabin crew were friendly and very professional. When we landed in Manchester Airport there was some confusion. We knew before hand that we had to disembark the aircraft at Manchester. Some of the passengers were unaware of this and the crew only mentioned that the Gatwick passengers had to disembark when we landed. When the cabin doors opened all of the passengers for Manchester and Gatwick stood up and the crew announced that the Gatwick passengers should sit down to let the Manchester passengers disembark first. If the crew told us this before hand it would have made life much easier. The Gatwick passengers eventually disembarked (with lots of moans and groans) and the passengers were given an in transit boarding card. Gatwick passengers had to take all of their hand luggage to the security check point have the bags scanned and then board the same plane back to Gatwick. The whole process was ridiculous but apparently this is due to UK immigration not SATAs fault. We departed Manchester on the same aircraft 1hr later for the 35 mins flight to Gatwick. We arrived in Gatwick over 20 mins early. Overall very impressed with SATA. Modern aircraft excellent timekeeping with a friendly and professional crew. I will definitely fly with them again.