SATA Air Azores

✅ Trip Verified | The worst experience I ever had. They take extra bag without to have conditions to take than just to make money and leave the passengers bag behind, the customer service is horrible they just Don’t care about. I been 9 days without any clothes or basic needs. Is frustrated that way they treat customers!

Not Verified | They canceled my flight due to "Weather" after waiting in the airport for hours. They rebooked me early next day for 1000 flight. They canceled the flight again. They have us waiting around for 2 hours waiting to maybe get luggage and see about getting rescheduled for a later flight that day. I get to the counter and they schedule me for an 1800 flight for the next day. You serious? I had to pay to change and cancel my other flights to my final destination twice and now I have $1200 that's gone to nothing. I'll have to pay an additional $1100 to get to my final destination. Do not fly with SATA.

Not Verified | We will never fly with SATA Airlines again. Due to strong winds our flight was rescheduled several times, which had us wait at the airport for 10 hours before shortly before midnight, it was cancelled all together. There were no flights leaving all day, which meant there were so many people stuck at the airport and all of them had to find a hotel to spend the night suddenly, which made it hard to find something affordable and close by. We ended up spending two extra days at the island because flights on the next days were already fully booked. Talking to customer service in order to reschedule our flights was difficult and very frustrating. We had to pay for a hotel for two more nights, no car, spending a lot more money than we liked to. The two extra days cost us over 460 Euro for the hotel, taxi transfer to the airport, food, additional hygiene products, additional cost for parking at the airport back home. Immediately after we came back, I emailed all the receipts for everything in and that is where the next nightmare began. It is October now and I have not seen one cent back from SATA. It is a constant back and forth of arguing about the things that will be reimbursed. The refuse to pay for the second night at the hotel, they refuse to pay for the additional parking fees, they did not want to pay for one taxi transfer because the taxi driver was an older man and gave us a handwritten receipt missing the date. The customer service is rude, does not confirm received emails and takes forever to reply. Being stuck at an island for two days during storms without a car, missing work days, adjusting the pet sitting service, paying a lot of money out of pocket, spending hours on an overcrowded airport, absolutely ruining the recreational effect a vacation has, was not enough for SATA customer service. They have to argue with customers for over 5 months now to reimburse extra costs that were involuntarily created because of their bad organization.

Not Verified | Our flight from Ponta Delgada to Lisbon was delayed for hours, causing us to miss our connection in Lisbon to Brussels. They arranged another flight the next day. We did have to look for a hotel ourselves to spend the night. We were told that we could forward the costs of the hotel, dinner and breakfast. I did this immediately. It is now 3 months later and I have not seen a euro back. | Onze vlucht van Ponta Delgada naar Lissabon had uren vertraging waardoor we onze aansluiting in Lissabon naar Brussel misten. Ze regelden de volgende dag een nieuwe vlucht. Wel moesten we zelf op zoek naar een hotel om de nacht te overbruggen. Er werd gezegd dat we de kosten van het hotel, diner en ontbijt mochten doorsturen. Dit heb ik onmiddellijk gedaan. Ondertussen zijn we 3 maanden verder en heb ik nog geen euro teruggezien.

Not Verified | Flight cancelled. No response calling their customer service line. Operators do not know anything. No response through online chatbot. No response when a complaint filed through their official website (first there was an error and it did not work at all and later we were assigned a registration number but nothing happened afterwards). Then we messaged [email protected] and things started to move very slowly after a month. We have exchanged like 5 messages in total over the past 4 months, SATA even acknowledged our right for compensation, gave us two options to choose from either a bank transfer or a voucher, asked us to fill in and sign some compensation requests which we did instantly and since then they have gone quiet again. I don't know if we'll ever be refunded. Worst communication ever. I do not want to pay an administration fee to a travel company which would undergo the same process as I did. They deliberately avoid these request hoping people are not aware the EU laws or will just forget!

✅ Trip Verified | I recently had the misfortune of dealing with SATA Airlines, and my experience with their refund policy was nothing short of a nightmare. In fact, I'm not even sure if I can call it a "refund policy" because it seems more like a scheme to withhold passengers' hard-earned money. My ordeal began when I had to cancel my flight due to unforeseen circumstances. I expected that I would be entitled to a refund. However, upon submitting my refund request, I received a prompt denial, with no clear explanation of why my request was turned down. I was left in the dark about why I was denied a refund, and when I tried to seek clarification, their customer service was utterly unhelpful and dismissive. The refund policy of SATA Airlines seems to be designed to protect their interests at the expense of passengers. My experience with their refund policy has left a sour taste in my mouth.

Not Verified | Both legs were easy, fast check in was fast. Attendants were friendly. Loading was a breeze, even with people cutting in line. We were served free drinks and dinner. On the leg back to Boston I started to get nervous due to 2 flights to New York being backed up. SATA was able to get both flights out and ours to Boston early. Amazing. I would highly recommend this airline.

Not Verified | Horrible company, unorganized, and the food is the worst part, they force you to have one meal option and they don’t give you any other choice. They serve a pork meal which is not enjoyable for a lot of people.

✅ Trip Verified | I took 4 flights with this company and 3 of them were late of at least 1 hour. One from Lisbon to Sao Miguel, one from Sao Miguel to Flores, one from Flores to Horta and the last one from Horta to Lisbon. Horrible company.

Not Verified | The airline changed my flight which meant that I didn't make it to the destination when I was supposed to. A group of 5 other people had to waste a day to wait for me and the holidays were pretty much ruined as we had a well planned itinerary which we could no longer follow. The company refused to talk to the travel agency I used to book the flight and they were not picking up the phone for a very long time - so I spent a day trying to sort it out. Would really recommend to avoid this airline.