SATA Air Azores

✅ Trip Verified | I recently had the misfortune of dealing with SATA Airlines, and my experience with their refund policy was nothing short of a nightmare. In fact, I'm not even sure if I can call it a "refund policy" because it seems more like a scheme to withhold passengers' hard-earned money. My ordeal began when I had to cancel my flight due to unforeseen circumstances. I expected that I would be entitled to a refund. However, upon submitting my refund request, I received a prompt denial, with no clear explanation of why my request was turned down. I was left in the dark about why I was denied a refund, and when I tried to seek clarification, their customer service was utterly unhelpful and dismissive. The refund policy of SATA Airlines seems to be designed to protect their interests at the expense of passengers. My experience with their refund policy has left a sour taste in my mouth.

Not Verified | Both legs were easy, fast check in was fast. Attendants were friendly. Loading was a breeze, even with people cutting in line. We were served free drinks and dinner. On the leg back to Boston I started to get nervous due to 2 flights to New York being backed up. SATA was able to get both flights out and ours to Boston early. Amazing. I would highly recommend this airline.

Not Verified | Horrible company, unorganized, and the food is the worst part, they force you to have one meal option and they don’t give you any other choice. They serve a pork meal which is not enjoyable for a lot of people.

✅ Trip Verified | I took 4 flights with this company and 3 of them were late of at least 1 hour. One from Lisbon to Sao Miguel, one from Sao Miguel to Flores, one from Flores to Horta and the last one from Horta to Lisbon. Horrible company.

Not Verified | The airline changed my flight which meant that I didn't make it to the destination when I was supposed to. A group of 5 other people had to waste a day to wait for me and the holidays were pretty much ruined as we had a well planned itinerary which we could no longer follow. The company refused to talk to the travel agency I used to book the flight and they were not picking up the phone for a very long time - so I spent a day trying to sort it out. Would really recommend to avoid this airline.

Not Verified | Just after passing the security, we heard our flight was cancelled and rescheduled 12 hours later because a bird was stuck in the motor. The alternative they provide for lunch and diner is horrible and there are no decent seats for a rest and where to go with your kids if you had to leave your hotel. We heard from some locals that Sata is not a reliable airline. We were checking the airplane and it is a propeller plane with a very small suction underneath and it makes you wonder how a bird could be in there. I had booked a year before and during that period the flight was changed twice. Maybe that was a warning for this airline.

✅ Trip Verified | I am writing this review after SATA changed its established flight schedule only 5 days before the flight by moving it 2 hours ahead of schedule, making it impossible for our child to make the flight to the Azores, resulting in the loss of over 1000 Euro. In their office they even tried to help us by searching for another flight, but all the flights were full, and finally, our child had to abandon the attempt of coming to the Azores, and for me the total loss of this flight, further related flights, and accommodation money is huge. They offered zero compensation for the loss of this and related flights on SATA. This is simply unacceptable, no insurance will cover such incidents (because the connecting flights for the day of cancelation were on different airlines and purchased separately, and also because insurances are basically a useless waste of money), but there is nothing under the sun that we can do except write this review. I cannot believe that a serious airline would change its well established schedule in the middle of the summer season like this, and offering zero compensation for the loss (yes, I could retrieve exactly 24 Euro, because the ticket was very expensive). The ticket for this flight was purchased months ago, with a very good connecting time at Lisbon, allowing the passenger to change the flight comfortably, but SATA really did not live up to the standard of a serious company. This is really a shame, because our previous 4 flights on Sata, one including the flight from Boston to Terceira, went perfectly well, and we were going to write a good review about that. However, this loss, their nonsense refund policies, and the helplessness we feel at their sudden rescheduling, completely destroyed the good impression we had of them previously. They also destroyed any desire in us to ever revisit the Azores, congratulations SATA.

✅ Trip Verified | Absolutely horrible experience, not only did they take 200 Euros for two bags they lost the bags and we received them only after 4 days out of a 7-day trip. on the way back they didn't forget to charge us another $200 for the same two bags. Were unwilling to give leg room seats not even with pay to a six 1.92 m tall person. Will try not to fly with them.

✅ Trip Verified | Terrible terrible experience. Flying out from Boston on June 5th at 9:45 and was landing at Ilha Terceira, which it wasnt where we supposed to be landed. We supposed to land in Ponta Delaga and our connection flight was at 7:30am. However we didnt land till 8:30 in Ilha Terceira. Then the representatives there told us we couldnt fly out from this island due to the weather inclement. We had lost a day of traveling. The airline representative told us we can get a flight to Lisbon around 12pm or 1pm. By the time we got to Lisbon, there wasn't any flight to go to CDG (Paris) so we had to wait till the next morning for a next flight at 5:50am in the morning. The representative at Lisbon had told us there are no more hotels around the area to accommodate us, and the deal that they gave us is that if we can find any hotel they willing to reimburse us back for up to $80. And now im talking to the airline to get the declaration of delay/cancellation to proof to the claim department that we got delay/cancellation and everything was messed up, they told me I had to paid 20eu in order to get the declaration because im over 15 day of the rules to get the declaration letter. I do not recommend this airline company to fly to europe. Everything was bad experience since we left from Boston.

Not Verified | I am appalled at the lack of customer service with this airline. I purchased a flight from September 2 to September 13, and received a difficult medical diagnosis which prevents me from travel for quite some time. I realize that I am not able to get a refund and asked if I could receive a travel voucher and extend the trip to one year and be able to use it when I'm well, and they refused to give me any options. I realize I didn't purchase the insurance for the trip, which I wish I had. I even asked if my daughter could go in my place, and they didn't allow a name change with the same last name. All they offered was a refund of $55 for a flight that costs $900! This is beyond unacceptable and I have wasted time calling them long distance as well as emailing back and forth multiple times, and each time, they are offering no options.