"recommend to avoid this airline"
D Misha (United Kingdom)
Not Verified | The airline changed my flight which meant that I didn't make it to the destination when I was supposed to. A group of 5 other people had to waste a day to wait for me and the holidays were pretty much ruined as we had a well planned itinerary which we could no longer follow. The company refused to talk to the travel agency I used to book the flight and they were not picking up the phone for a very long time - so I spent a day trying to sort it out. Would really recommend to avoid this airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Terceira |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not a reliable airline"
Ilonka Colstee (Netherlands)
Not Verified | Just after passing the security, we heard our flight was cancelled and rescheduled 12 hours later because a bird was stuck in the motor. The alternative they provide for lunch and diner is horrible and there are no decent seats for a rest and where to go with your kids if you had to leave your hotel. We heard from some locals that Sata is not a reliable airline. We were checking the airplane and it is a propeller plane with a very small suction underneath and it makes you wonder how a bird could be in there. I had booked a year before and during that period the flight was changed twice. Maybe that was a warning for this airline.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Terceira to Ponta Delgada |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
" their nonsense refund policies"
E Malevic (United States)
✅ Trip Verified | I am writing this review after SATA changed its established flight schedule only 5 days before the flight by moving it 2 hours ahead of schedule, making it impossible for our child to make the flight to the Azores, resulting in the loss of over 1000 Euro. In their office they even tried to help us by searching for another flight, but all the flights were full, and finally, our child had to abandon the attempt of coming to the Azores, and for me the total loss of this flight, further related flights, and accommodation money is huge. They offered zero compensation for the loss of this and related flights on SATA. This is simply unacceptable, no insurance will cover such incidents (because the connecting flights for the day of cancelation were on different airlines and purchased separately, and also because insurances are basically a useless waste of money), but there is nothing under the sun that we can do except write this review. I cannot believe that a serious airline would change its well established schedule in the middle of the summer season like this, and offering zero compensation for the loss (yes, I could retrieve exactly 24 Euro, because the ticket was very expensive). The ticket for this flight was purchased months ago, with a very good connecting time at Lisbon, allowing the passenger to change the flight comfortably, but SATA really did not live up to the standard of a serious company. This is really a shame, because our previous 4 flights on Sata, one including the flight from Boston to Terceira, went perfectly well, and we were going to write a good review about that. However, this loss, their nonsense refund policies, and the helplessness we feel at their sudden rescheduling, completely destroyed the good impression we had of them previously. They also destroyed any desire in us to ever revisit the Azores, congratulations SATA.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Lisbon to Ponta Delgada |
Date Flown | July 2023 |
Value For Money | 12345 |
Recommended | no |
"Absolutely horrible experience"
Dan Legum (Israel)
✅ Trip Verified | Absolutely horrible experience, not only did they take 200 Euros for two bags they lost the bags and we received them only after 4 days out of a 7-day trip. on the way back they didn't forget to charge us another $200 for the same two bags. Were unwilling to give leg room seats not even with pay to a six 1.92 m tall person. Will try not to fly with them.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ponta Delgada to Paris |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Everything was bad experience"
Tammy Pham (United States)
✅ Trip Verified | Terrible terrible experience. Flying out from Boston on June 5th at 9:45 and was landing at Ilha Terceira, which it wasnt where we supposed to be landed. We supposed to land in Ponta Delaga and our connection flight was at 7:30am. However we didnt land till 8:30 in Ilha Terceira. Then the representatives there told us we couldnt fly out from this island due to the weather inclement. We had lost a day of traveling. The airline representative told us we can get a flight to Lisbon around 12pm or 1pm. By the time we got to Lisbon, there wasn't any flight to go to CDG (Paris) so we had to wait till the next morning for a next flight at 5:50am in the morning. The representative at Lisbon had told us there are no more hotels around the area to accommodate us, and the deal that they gave us is that if we can find any hotel they willing to reimburse us back for up to $80. And now im talking to the airline to get the declaration of delay/cancellation to proof to the claim department that we got delay/cancellation and everything was messed up, they told me I had to paid 20eu in order to get the declaration because im over 15 day of the rules to get the declaration letter. I do not recommend this airline company to fly to europe. Everything was bad experience since we left from Boston.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to Paris via Ponta Delgada |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I didn't purchase the insurance"
Joseph Lima (United States)
Not Verified | I am appalled at the lack of customer service with this airline. I purchased a flight from September 2 to September 13, and received a difficult medical diagnosis which prevents me from travel for quite some time. I realize that I am not able to get a refund and asked if I could receive a travel voucher and extend the trip to one year and be able to use it when I'm well, and they refused to give me any options. I realize I didn't purchase the insurance for the trip, which I wish I had. I even asked if my daughter could go in my place, and they didn't allow a name change with the same last name. All they offered was a refund of $55 for a flight that costs $900! This is beyond unacceptable and I have wasted time calling them long distance as well as emailing back and forth multiple times, and each time, they are offering no options.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to Ponta Delgada |
Date Flown | July 2022 |
Value For Money | 12345 |
Recommended | no |
"Very good flight"
15 reviews N Muescher (Germany)
✅ Trip Verified | Very good flight. New clean Aircraft. Could chose an exit seat 48hours before departure free of charge. In economy a hot meal is included so it’s flying like 20 years ago. Wwould recommend to fly if going to Azores.
Aircraft | A321N |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ponta Delgada to Frankfurt |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the worst customer service"
B Jewiss (Canada)
Not Verified | I've given Azores Airlines a 1/10 (as opposed to a 0), simply because they did the bare minimum: they got us to and from locations safely. That said, Azores has the worst customer service that our family has ever encountered. While travelling with an infant (for whom we purchased a seat), our connecting flight was cancelled and we were rescheduled on a flight that would arrive 13+ later than the original flight, and after the hours of our car rental pickup. We stood in a line-up for 2h only to talk to rude, unapologetic agents who were unwilling to do anything for us and then sent us to a SEPARATE line-up to collect food vouchers for the day (vouchers which didn't even cover the cost of a coffee.) After booking a hotel room at our cost so that our son could nap during our long layover, we managed to get on a stand-by flight that was delayed by 2h. Fortunately, we were able to pick up our rental car for an after-hours fee, but our luggage was then lost and we were forced to rent a car-seat for the duration of our trip. Our luggage was found and returned to us, but took 3 days to get to us. We submitted a claim for reimbursement (bare minimum: late charge rental car fee, car seat, diapers and wipes) and were rejected, told that our luggage had arrived the same day as us and was deliverable that day - even though it somehow managed to take 3 days to be delivered. This horrendous experience (all accompanied by an exhausted infant) made worse by the fact that ALL employees, ground and air, were discourteous and insensitive. I would not only NOT recommend this airline. I will do what I can to dissuade others from travelling it.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Lisbon via Ponta Delgada |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"bid on an upgrade to business class"
K Maltin (Canada)
✅ Trip Verified | This was my first visit to the Azores and I was pleased to find direct flights to and from Ponta Delgada from Toronto. Friendly, gracious, efficient crew from checkin desk to onboard service, the A321 aircraft looked quite new and clean. A nice meal of quality Azorian food. I was offered the opportunity to bid on an upgrade to business class and took the opportunity to do so. I received the upgrade at reasonable cost and enjoyed the lovely spacious reclining seats and leg rests as well as the lovely meal service. This airline does a great job. I will be looking forward to visiting the beautiful Azores many times in future and enjoy the great service of Sata Azores Airline again.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Ponta Delgada to Toronto |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"A really good experience"
James Stewart Walford (Canada)
✅ Trip Verified | A really good experience from start to finish. The staff at the Azores Airlines office in Toronto were polite and efficient and did a great job of booking our flights and advising us and making a small adjustment when the schedules changed. Then, in the midst of horrible Christmas weather causing continent wide flight disruptions, we had a surprisingly positive check in experience at Toronto Pearson - 25 minutes in total from entering the airport (total chaos inside with other airlines) until our first glass of wine after security. The first flight left Toronto about 1 hour late but the connecting flight in Ponta Delgada, Azores was held and we arrived in Madeira about 30 minutes late. A nice touch - when we landed in the Azores it was pouring rain so, instead of the usual 200 foot outside walk to the terminal, Azores Airlines provided a covered staircase and a bus, limiting our exposure to the outside weather to no more than 5 feet. In addition to our checked luggage, the SATA Azores Airlines check in staff were happy to put our carry on bags in the hold all the way to Madeira at no additional cost so we carried only our one personal item. On board staff were friendly and courteous and advised us of progress. Food on board all flights was OK. We have been flying this route for 10 years now and, despite weather and small fleet challenges, we have never had a bad experience similar to what other reviewers have had.
Aircraft | A321 neo / A320 100/200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Toronto to Funchal via Ponta Delgada |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |