✅ Trip Verified
| Boston to Terceria. This airline operates in an area where the weather is particularly difficult to navigate. Even with this being a common occurrence, they seem to have very little functional protocol in place for helping customers or staff find streamlined solutions. Our flight was unable to land due to weather, which meant rerouting more than 2 hours away. I was not upset about this, safety was most important. But there was nothing in place to help us know how to navigate the process of getting to our original destination. The captain and crew thanked us for flying like it was just a normal flight and we were left to figure out what to do next. No instructions were given, no directions to the airline desk, once we finally found airport staff to help guide us to the Sata counter, many of us waited in line for more than 4 hours with a blindsided staff getting mixed messages from management. New boarding passes were given then canceled, offers for local hotel and flying out the next day were offered then canceled .. many of us were put on a flight that had two more stops, the last one still not our original destination. Another long wait in lines until after midnight. This company needs some training on how to operate professionally. I feel terrible for their staff having to face so many weary, angry travelers with no workable options for making things right in anything barely reaching a timely manner.