SAS Scandinavian

Not Verified | No service at all Business Class is like Economy Class. All digital, but nothing works. Rude Staff at the Baggage drop off, although machine didn‘t work. Will never fly again!

✅ Trip Verified | SAS flight operated by SmartLynx. Premium economy (SAS Plus). What a horrible experience. Seat pitch 28", narrow seats, setbacks rigid, not possible to lean back. Tray table tiny so it could not simultaneously accommodate both the small cardboard box that food was served in and a glass. Thus all drinks were served after the meal. Size of tray table too small for a laptop or iPad. No Wifi. The passenger in the seat next to me was ordered to put his only carry-on under the seat in front of him, in spite of him having bad hips. Reason: The carry-on was too small to be put in the overhead bins. And SAS had the stomach to charge a full fare in spite of the standard delivered was worse than any low cost carrier.

Not Verified | I was suppose to fly to PMI on the 6th of june. When I booked my ticket it said ”operated by SAS” One day I just looked at my flight and discovered that they change to operated by ”Air Lynx”. I Wanted to cancel or change my ticket due to this. But they said they couldn't refund all of it. Because they have the right to change airline? This cost me 1600kr just to cancel, they refund only 2500kr? I didn't get What I payed for. SAS is going down the drain. The only difference is that SAS dont Do the lottery tickets.

✅ Trip Verified | I have never experienced such a horrible, unfriendly and incompetent service from an airline. Not only did the flight get cancelled 4h before but until now I have no information on why the flight got cancelled (5 days later). When asking the customer service they just answered "we dont know" and didnt take me seriously at all. Furthermore since I have called the customer service SEVERAL TIMES, where you state that customer satisfaction is very important for you, I have to say that from the 10 people I talked to 1 person at least tried to help. In the end it was the airline Swiss that was able to help us an airline we didnt even book and they helped us in the fist call that took 10 min. Every call to SAS took a minimum of 25 min - 1h and I dont even want to talk about the waiting line. I will never ever fly this airline again and would never recommend. Even on the way back we had a delay again, the aircraft wasn't clean, there were plastic cups of old passengers. We lost 24h in our final destination and since the flight was cancelled last minute we also weren't able to cancel the hotel night and SAS refuses to refund us.

Not Verified | SAS broke my suitcase upon arrival with missing wheel. I went to report it and received the tracking paperwork. I submitted it in time with a picture (it was in such poor condition). They still wanted me to go to a luggage shop to get a certificate of non-repair. They sent me to Samsonite in Gothenburg. When I got there, they said they can't help me unless I previously had a Samsonite. I gave up as I have to keep traveling. Sweden has no trash cans anywhere to leave this broken suitcase so I had to beg them to dispose of it for me. SAS is a horrible company and I will never fly with them again.

Not Verified | They changed paid for seats and say they have the right to do that without a seat refund. Wanted to take a tablet and asked for cup of water. Gave me a bottle then said 35 kroner. Most airlines will give you a sip of water to take a tablet for free.

✅ Trip Verified | First delayed departure because no paper comes from the loading. Should be pretty routine! Have previously been informed that connection is delayed. During the flight between Gothenburg and Arlanda, it is further delayed and arrival is now 2:45 hours late for a total travel time of 4. SAS generously offers SEK 75, which is enough for basically nothing. I ask how connection with the airport bus works and get the answer that it is not SAS's problem. They drive between airports only. Taxi cannot be booked because it is full. | Först försenat iväg för det inte kommer något papper från lastningen. Borde vara ganska rutinmässigt! Har tidigare fått besked att anslutning är försenad. Under flight mellan Göteborg och Arlanda blir det ytterligare försenat och ankomst nu 2:45 tim sent på en total restid på 4. SAS bjuder generöst på 75 kr vilket räcker till i princip inget. Jag frågar om hur anslutning med flygbuss fungerar och får till svar att det är inte SAS problem. Dom kör mellan flygplatser bara. Taxi går inte att boka för det är fullt.

✅ Trip Verified | Flight delayed by 1 hour. Gate changed. No information given, boards at airport simply updated. Some passengers noticed. Some didn’t. No apology given. Boarding commenced only to find aircraft not ready. Waited in bridge to aircraft. Finally allowed on board. No welcome, air stewardesses on phone/looking other way - disinterested. No assistance or encouragement given to speed boarding. Plane badly cleaned with crumbs all over seats and on floor. Area around base of seats filthy. Looks as if it never has been cleaned.

Not Verified | They cancelled my flight home and never notified me. I go to check ticket time to verify my plans and they shortened my trip by a day. Only options less than a week out are thousands of dollars. I would never recommend them, they have ruined my vacation and I can’t begin to say all the horrible things I want to about this business practice. It is absolutely unacceptable.

Not Verified | They are rude, the food they served was absolutely horrible so bring a sandwich. You buy an expensive ticket and they don't provide free Wi-Fi like most other companies do. Don't pay regular price but wait for the tickets to go on sale. Don't trust their phone representatives to give you correct information because they won't. This airline is so bad that it's a given their prices will drop so they will get sold. Not willing to help seniors, in this case my 80 year old mother. Travel with a different company. Last time I will ever travel or recommend this airline