SAS Scandinavian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 898 reviews
4/10
3 star Skytrax Rating
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2/10

"extremely rude employee"

(United States)

Not Verified | I took this airline on the morning of 11/25/23 to fly from Hamburg to Copenhagen. We arrived to the #9 kiosk for SAS at 7:15 AM for our 9:30 AM flight . There were approximately 12 passengers in line, most that belonged to a family group, and yet we were not attended to until 8:55 AM due to the staff incompetence. There was one crying female employee stating this was her first day and another extremely rude employee that arrived a bit later. The crying employee finally gave us our passes and checked our bulky luggage (later I found out she forgot to scan my passport) and sent me to the rude staff to pay fees. The staff ignored me for approximately 5 minutes and my plane was supposed to leave in half an hour. I told her this was unprofessional, and then she told me she won’t serve me. I asked what does she mean - I paid for a ticket and waited an hour and a half in a short line with a child ? At this point, I approached another employee for assistance and then the staff finally agreed to take my money. Neither employee had a name tag, neither gave me their name, both refused to give me the manager’s name and contact info. On the flight, the stewardess told me that SAS Hamburg always has problematic employees at the desk. Several of the passengers near me were angry because they paid to select their seat, in advance, but were assigned others right before flight. I would never again fly an airline that has people with this attitude in customer facing positions.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamburg to Copenhagen
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no refund when I asked"

(United States)

Trip Verified | I purchased the seat but they re-sold my seat to someone else and gave me an middle seat. suffered thru the trip and no refund when I asked for the purchased seat.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCopenhagen to San Francisco
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This airline is an absolute disgrace"

(United States)

Trip Verified | SAS is by far the most hideous, cynical and humiliating airline out there. It summarizes the idea of making the economy experience as miserable as possible, so next time you're willing to pay all kinds of upgrades. A humiliating concept with the goal to squeeze as much money as possible out of every flight to shovel a few more pennies to their shareholders. . Legroom is non existent. On an 11 hours transatlantic flight your knees are jammed between your's and the front seat. Except one tiny free drink with what they call meal (of course only non-alcoholic), they hold a credit-card terminal under your nose, even for a miniature-can of coke. Attached photo of the atrocity called "dinner" condenses their cynicism in a says-it-all image. Of course the luggage got lost and exactly no-one at SAS felt compelled to help relocating it. "Not our problem." It was delivered 4 days after our arrival. It comes with no surprise that up to now it is impossible to reach anyone for the modest compensation of $150 to bridge those 4 messed up vacation days with fresh underwear and a few care products for 2 people. This airline is an absolute disgrace. Avoid them like the plague.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWashington to Hamburg via Copenhagen
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the worst customer service"

(United Kingdom)

Trip Verified |   Where to start Check in was good There is no use of a lounge in Manchester Flight was 2.50 late Everyone's Luggage was off loaded at Manchester due to a fault in the hold. Customer services in Stockholm just handed us a card to do the delayed luggage ourselves No ownership The only person who showed any concern was baggage manager. I emailed Customer services who just gave a standard answer and CEO who has not replied. The Customer services director who I spoke to by tel was utterly disinterested I did get my bag 24 hours later SAS have not even had the courtesy of replying to me. On a positive the crew were friendly and efficient This is simply the worst customer service I have ever received from an airline I guess they will read this and shrug their shoulders I will be astonished if they reach out but I live in hope. I truly dislike writing such a negative review but it had to be done
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Stockholm
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never check a bag onto a SAS flight"

(United States)

Trip Verified | Never check a bag onto a SAS flight, unless you have the means to replace all of it. I flew SAS from Rome to London. I landed in Heathrow with the clothes on my back, after they left my baggage behind at the layover city, and I had another 7 weeks of travel ahead of me. Everything I had in that bag was basically new, some still with tags. Even the suitcase was new. They literally gaslight you, having you fill out spreadsheets, down to the color, brand, cost, place of purchase of socks. They said they need that in order to "identify" my luggage. Then, they have you do it again for the claim. Then, 3 months later, they gave me 400, which basically covered the suitcase. They never even refunded the baggage fee. You may as well pick up a second job to make up for the lost money, after you were forced to spend your holiday at shopping at the mall, on top of the hours spend filling out forms and uploading receipts, only to be insulted in the end.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to London via Copenhagen
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disgusted with this service"

(United Kingdom)

Not Verified | I recently booked flights with SAS and received an email to say my flight had changed. When on the ‘my booking’ section there were no suitable options so I was left with no other choice but to cancel my flight. I was then only refunded 10% of the flight as after cancelling only at this point was I advised that the flight was only moved by 5 minutes but I was advised that the flight had moved by a day. I then asked for the flight to be uncanceled and I was advised ‘it’s your fault your problem you must pay’. Very disgusted with this service and will never use SAS ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Oslo
Date FlownOctober 2023
Value For Money 12345
no
1/10

"I had to wait 15 days until my suitcase arrived"

(Germany)

Trip Verified | I took a flight from Paris to Larnaca via Oslo. As I arrived in Cyprus my suitcase did not. After waiting for the woman for one hour who was responsible for this flight company SAS, I got a phone number of the person who is in charge for giving an update for lost items (during all this time we had a car booked from car sharing - so we needed to spend money during this time). At no time of a day somebody was answering the phone. A week later I needed to take a car from the car sharing to go to the airport to finally receive some information but they had still no idea. For 13 days there were no news, no location of the suitcase, no hint that it is not stolen. A hell for me because there were things inside with high value for me. The first time I knew that it is still existing was because of a personal call from Oslo that they will send my suitcase to Cyprus. This call just happened because my number was on a sign on the suitcase. In general, I had to wait 15 days until my suitcase was arriving. In the end SAS takes no costs at all. Neither they care about the extra stuff I needed to buy (cosmetics, bikini) nor the uncomfortable feeling I had nor they pay the extra costs I had because of the car sharing to fight for information they owed me. All that because I paid for a flight with a good service. Is it not a little bit ironic? The service is for a flight company which is defining itself not to be part of a cheap one, is really bad. I gave money to SAS for not doing their job correctly, losing my suitcase and not being a help at all. They do not even try to be sorry. Whenever it is possible, it is better to avoid SAS! They do not care about their customers, the trouble they cause or the mistakes they are doing. Never had such a careless and disappointing service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Larnaca via Oslo
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"lack of interest is unbelievable"

(Australia)

Trip Verified | Having read other people’s reviews, it seems like we are a growing club. We flew to Tromso and our two suitcases never arrived. Immediately we went to the counter and our luggage as missing. Expected it to arrive the following day. Five weeks on, numerous phone calls and a few emails, still no luggage. The numbers listed on their website either don’t answer or you are told that is another department. New number, same result. We have given a description of the contents but since then, not even a polite update. We did not start a claim within 21 days, foolishly believing it would still turn up. Told initially to contact our travel insurance. I don’t want the money, I want my belongings that are the accumulation of years of travel and finding just the right accessory or gadget. Things get misplaced, but their lack of interest or professionalism is unbelievable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOslo to Tromso
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I feel tricked and robbed by SAS

(Sweden)

Trip Verified | My flight was delayed 9 hours. After contact with SAS Customer support I am assured that my expenses will be compensated. When I file for compensation I accept to received Eurobonus points instead of money. Never do that! SAS compensated me with 1 eurobonus point per SEK expenses which is nearby to nothing. I feel tricked and robbed by SAS. Their Customer Service keep replying with gobberish waiting my time. So not only a terrible flight experience but also extra expensive for me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStockholm to Copenhagen
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"It was a good flight"

(Germany)

Not Verified | It was a good flight - nice new plane. Due to the fact that the plane came late in from Washington we had a delay of about 2:30 hrs. Which was ok, because we had been informed early enough. Unfortunately the plane wasn’t that clean when we entered. Crew was very friendly - food was super and the business class seat is very good with space and privacy. The blanket is one of the best I ever had. The inflight entertainment has a good screen and is very logical when you use it -but : if you go today on a 10:30 hrs flight you can expect a good selection of movies - this was by far the worst selection I ever had . The newest movie was from 2020 and only 30 movies to select - incl all Harry Potter films. If they change this I would fly more often with them .
AircraftA350-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Los Angeles via Copenhagen
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes