SAS Scandinavian

Not Verified | The service was unacceptable with no vegetarian options available for the passengers although the meal plan was selected while booking the flight. Upon arrival in London, two of the bags were damaged. I would never recommend this airline to other people.

✅ Trip Verified | Airline had no ventilation vents and was hot the entire trip, The snacks are ok, the flight attendants would not allow us to use bathroom (pilot did not announced turbulence until 5 minutes later). Flight attendant argued with us and was very rude.

✅ Trip Verified | I never came across an airline customer service who are not willing to help customers to resolve any flight changes. Their response is if you book your flight from a travel agency, you have to go back to the travel agent to request changes. That means I would have to pay fees to the travel agency plus pay additional fees to the airlines. SAS makes a simple change to your flight a nightmare and would cost me a total flight cost even to make simple change. You would think an airline company's main priority would be to provide a pleasant customer service. I was on hold for entire 2 hours and no seems to answer the phone.

✅ Trip Verified | This is my second flight out of total 4 flights from SAS that is delayed. This one is delaying every 30 minutes to be exactly the same as previous delayed one. Look like they delay exactly just less than 3 hours to skip the fine they have to pay. They are probably making money out of it.

✅ Trip Verified | This is the worst airlines I must have ever flown. We are vegetarian family but they served us meat. We had to fly hungry in the flight. Later I learned that they charge extra for vegetarian meal. What a bunch of cheats? They want to charge more for something that costs less. Basically, they want to take advantage of someone's who has issues. What poor business practices? The connecting flights were delayed. What an awful experience we had flying SAS. We will never again fly SAS.

✅ Trip Verified | Disappointment and frustration regarding an unresolved issue related to an overcharged bag on my recent flight. Despite my attempts to seek a resolution, I have yet to receive a response from their airline. I discovered that the baggage I had already paid for was not showing in the system. Consequently, I was charged an additional amount by the airline for the same baggage. In an effort to rectify this unjust charge, I promptly contacted the customer service and was advised to file a claim through a provided link. I followed the instructions and submitted my claim accordingly, expecting a prompt response and resolution. However, to my disappointment, I have yet to receive any communication or refund regarding this matter. No one will address this issue that I have been incorrectly charged. It is disheartening to experience such a lack of communication and delayed resolution.

✅ Trip Verified | This is the worst airline I've ever flown with in my life, Every flight arrived thirty minutes late to its destination. My flight to Copenhagen arrived late, my flight to London arrived late, my flight back to Copenhagen arrived late, and my flight to Chicago arrived late. Oh and on top of that, the flight to Chicago involved not just the long wait in between getting on the plane and takeoff, plus the long wait between landing and actually opening the doors, but they also made us wait an additional twenty minutes in between the gate and the actual airplane. Their perpetual slowness made me miss my connection in Chicago. Don't ever fly with them,

✅ Trip Verified | This was the absolute worst flying experience of my life. I have flown to and from Europe several times, generally sticking to Lufthansa but this time I chose to fly SAS. SAS cancelled one of our flights 2 weeks before leaving, they offered only one choice for replacement, which required a 16 hour layover in Chicago. I chose to accept it since rescheduling would have been very expensive and my wife was 7 months pregnant. The flight had 2 stops and due to the continuous changing of our tickets our layovers were changed to 45 minutes (originally 3 hours). This caused my wife and I to miss a connecting flight to Amsterdam, SAS offered a replacement flight which had another stop in Oslo, along with another 10 hours of combined layover. They offered a 10$ coupon so we could eat in the airport, which covers basically nothing, which didn't even work in the end. That wasn't all though, on the return flight one of our return tickets was canceled 3 days before returning. After several phone calls we got this resolved. A day before leaving we checked our flight information in the app and our tickets disappeared again. after several more hours of stress and fighting to get home we managed to get our tickets resolved along with another 10+ hours of layover. We didn't even get our reserved seats we paid extra for. After all of this SAS has no customer service and they won't refund anything for their continuous failures. 0/10 do not recommend. Avoid this company at all costs.

✅ Trip Verified | SAS customer service needs major improvement. For starters, I’ve spoke to 4 different representative and out of 4, 3 didnt wanted to help. They simply serve the information without any further suggestions to what can be done and bounce it onto someone else. At the airport, the representative denied me boarding and told me to call SAS phone number to get rebooked which was within my right and also on the ticket that I bought. I don’t disagree with him but his attitude was rather dismissive. He did at least confirm that he put a note on my profile for rebooking. It took over 2 hours on hold. At which point, the “rebook before 1 hour” option was no longer available. The agent at least tried to rebook and could not. I asked if she saw the note the airport representative put, for some reason, the last note was not there. I asked if she would make a note. She confirmed she did. The recommendation was to book a flight and then file a complaint to say I’ve waited for 2 hours on the phone and if it was done immediately, it would of been fine. I tried to look into options. At this point in time, the ticket was a blowing mind of over 31000 nok! Not happening, can’t afford this. I called them again and after over 2 hours on hold, decided for the next day. The next day, I managed to get someone on chat. I asked to see if there was any recommendations because I can only see prices that are quite unreasonable. She said, “prices are as is on the website”. The next question was, can you please confirm if you see the notes made by your other two colleagues which she did not respond. I then ask about how the filing of complaint work, which she simply said (along the lines of), “they’ll look into it”. The next question was, “how long will it take?” The response was, something along the lines of longer than 2 weeks but we’re not committing to any time. All the responses were quite dismissive. For starter, the first and last agent didn’t really try to help but rather just tried to shrug me off. I understand there might of not been much they can do, but the experience and the way the responses were handle was right out of the book or just dismissive of help. Also, where are all the notes that people can’t confirm they’re seeing from past conversations? Not please with waiting over 2 hours on calls on two occasions and customer services and SAS members answering from a book with no attention to services or customer satisfaction. Onboard services were fine. No bad experiences onboard. Aside from services and getting help when needed, I dont have further complaints It costed an additional 13000nok booking on a different airline because help was not given when needed.

Not Verified | No service at all Business Class is like Economy Class. All digital, but nothing works. Rude Staff at the Baggage drop off, although machine didn‘t work. Will never fly again!