SAS Scandinavian

Not Verified | Charged €65 by SAS Airlines just to update a surname on a ticket. Another airline made the same change for free. It's disappointing to see such fees for what seems like a minor adjustment. Won't be flying with them again.

Not Verified |  Our flight early was cancelled via text by SAS at 11pm at night as a result we did not see the text until 3am. We had arranged for transport to the airport at that time but at short notice could not find anyone else to take us to the airport for the later flight we were booked onto. We therefore had to get a taxi to the airport to arrive in time. In Sweden we had pre-booked coach tickets with Flixbus which we then had to change for a coach to coincide with the later flight which incurred another cost. We were invited by SAS to input a claim which we did immediately. They have however have decided that neither of these expenses are genuine and will not re-imbuse the expenses. They have closed the claim and will not now answer out emails and when I spoke to them on the phone they confirmed there was no way for me to escalate this claim. SAS have behaved in a totally unprofessional manner and I would suggest to anyone thinking of booking a flight with them to find another airline.

✅ Trip Verified | Beyond any shadow of a doubt, SAS is the worst business class offering on the planet. On arrival at Keflavik airport, Reykjavik we discovered that despite being a Star Alliance member, SAS passengers are not permitted access to the only other lounge, the Icelandair lounge. Apparently, SAS are unwilling to pay for their passengers, despite us paying a full business class fare. Their A320s are arranged with 3x3 economy seats throughout. Not unusual for European business class short haul but all the others leave their middle seat vacant in business. Not with SAS, every seat in use. Food, such as it was, came in a cardboard box. A salad of either beef or salmon, depending on the route with no choice. Wooden cutlery and a cracker. Overall uncomfortable and highly overcharged for the service given. Only positive note was the cabin crew who were simply too good for the quality of the rest of the offering.

Not Verified | I will never, EVER fly SAS again. I have traveled many times out of the country as did my family, and I’ve NEVER had my baggage lost. I’m currently waiting for them to locate where my baggage is so they can transport it back to me. Very disappointing effort from an airline.

Not Verified | Terrible experience. Cabin crew members were not friendly and not willing to help at all. Economy seats were narrow and has not enough leg room. Avoid travel with SAS!

✅ Trip Verified | This is the first time I'm travelling since Covid, going to my home country to visit family & friends, only the second time in 13 years I'm making this trip. What a horrible experience! Starting in Ottawa. Not fun at all going through the US customs control where I was treated like I was a criminal, just because their system didn't take my fingerprints. The leg from Ottawa to Newark was fairly ok, however, the leg from Newark to Copenhagen was horrible, even though I spent a lot of money in an online auction to upgrade my seat to premium. As a vegetarian, I pre-ordered with both my agent and the airline vegetarian food long before my trip started. I didn't get any food at all and had to sit and smell horrible meals for hours. I received nothing during all those hours on the plane, in my premium seat. I thought I was treating myself to something nice, but it was a waste of money instead. The inflight crew was also quite bad. Not once did they come over to ask if I wanted or needed anything, although I was in the premium section. One of them was chatting away with the person in front of me, not at all paying attention to the other travellers in the cabin. It was annoying. Then, during my first week in Norway, the airline cancelled my return ticket, without any chance to get me another return. After hours spent on the phone (my phone bill was $50 more expensive than normal) and chatting with various agents, who of course could not help me, I was supposed to get refunded for the cancelled return - which wasn't even half the amount of my full ticket price. This had to be cleared with the airline, I was told by the agent. It's been two months and I still haven't seen a dime. I have also spent hours online, during my much-needed vacation on the cost of being with my family, trying to find a new return ticket, just to find out that a one-way ticket is three times more expensive than the price of a roundtrip ticket. I called the airline, telling them to fix me a return ticket, which they of course could not at all do! Even though they were the ones cancelling my return, they could and would not help me. So, here I am sitting day after day looking for cheap flights back home to Canada. This trip will be horribly expensive in the end, thanks to the airline, which clearly does not know what customer service is. I am left all alone to fix myself. My trip was supposed to be three months, and I can only imagine if I had stayed for only a couple of weeks. It's been a complete nightmare and I will never ever use this airline again. I'd rather spend a little more money going with someone else, and I check reviews on all of them now. I still do not have a return ticket or received a refund. I'm royally angry and cannot express how dissatisfied I am. I can honestly say I have so far spent two full working weeks with this problem, talking, online chatting and spending time online to search for a new return ticket. It's been hell and having this horrible "cloud" of uncertainty hanging over my head this entire trip. I've even lost a few nights' sleep because of it. Will I do more travel in the future? I'm not so sure.

Not Verified | The plane ride was fine, however they did not load my bag onto the aircraft and it missed the connection. While this happens occasionally and nothing can be done, the company they use to coordinate the return is abysmal. The bag was delivered to London after we left (we told them to send it straight to Paris because we weren't in London long), and then didn't get loaded onto the plane it was scheduled to take to Paris. This was after the company let the bag sit in London for twenty four hours, as for whatever reason it was not able to fly out for 24 hours. I was not told it missed the Paris flight until I emailed. The bag was then sent to the last city I was in, however I was not notified that it arrived (at 1:30pm) until 10pm (I had to ask where it was) and never got delivered to the hotel, so it had to be sent home (I have yet to receive my bag at the time of this review so hopefully I actually get it). I paid over 100 euros to check a bag I did not receive during my trip.

✅ Trip Verified | There are no business class seats and no separate cabin. Even toilets are shared. Horrible check in service in LHR. No one at ARN to receive us and guide us to the next flight. Just had to wing it. The connecting flight was even worse and packed like sardines. Didn’t even have the special meal on board despite ordering it whilst making the booking. Even the staff on the ARN-BEY sector were miserable and unfriendly. Despite purchasing a business class ticket they made you feel like they were doing YOU the favour. As a comparison, the African airlines are much better and would rate higher.

Not Verified | I have booked my flight to Stockholm many times and many times I had issues. In the past the issues was like a cracked down online system and impossible check in and select the seat, flight delay, or overcrowded booking, but this time SAS crossed limits. My flight from Rome to Stockholm has been cancelled. I’m traveling with a 15 month old baby. SAS rebooked me for a new flight, route Rome to Nice with ITA Airways and Nice to Stockholm with SAS. The connection is 1 hour and 55 minutes. Rome to Nice flight deleted 25 minutes. We landed in Nice Terminal 2, the flight to Stockholm is from Terminal 1. With all procedures for getting off from the airplane I had 50 minutes left for my next flight for take off and 30 minutes before the boarding was closed. I needed again do a security check. No assistance from the airlines for the transfer or some fast track even though I’m in business class. Consequence was that I missed my flight, and all the inconvenience and discomfort with a baby. My travel was not for holidays. Worst service ever.

✅ Trip Verified | First flight was delayed with 30 minutes but otherwise fine. The second flight to Stockholm was absolutely terrible. It was almost two hours late, no reason given and operated by SmartLynx for SAS with a seatpich worse I have ever experienced. After the delayed departure, the captain kept the seatbelt sign on for 15 minutes in perfect flying conditions. The useless crew took a long time to get the trolley out. After 5 minutes the male purser thought that the captain had turned on the seatbelt sign again for the approach which wasn’t the case. The service stopped at row 4 with more than 30 minutes to go. Absolutely nothing good to say about this flight. Reached home though.