SAS Scandinavian

✅ Trip Verified | SAS is by far the most hideous, cynical and humiliating airline out there. It summarizes the idea of making the economy experience as miserable as possible, so next time you're willing to pay all kinds of upgrades. A humiliating concept with the goal to squeeze as much money as possible out of every flight to shovel a few more pennies to their shareholders. . Legroom is non existent. On an 11 hours transatlantic flight your knees are jammed between your's and the front seat. Except one tiny free drink with what they call meal (of course only non-alcoholic), they hold a credit-card terminal under your nose, even for a miniature-can of coke. Attached photo of the atrocity called "dinner" condenses their cynicism in a says-it-all image. Of course the luggage got lost and exactly no-one at SAS felt compelled to help relocating it. "Not our problem." It was delivered 4 days after our arrival. It comes with no surprise that up to now it is impossible to reach anyone for the modest compensation of $150 to bridge those 4 messed up vacation days with fresh underwear and a few care products for 2 people. This airline is an absolute disgrace. Avoid them like the plague.

✅ Trip Verified |   Where to start Check in was good There is no use of a lounge in Manchester Flight was 2.50 late Everyone's Luggage was off loaded at Manchester due to a fault in the hold. Customer services in Stockholm just handed us a card to do the delayed luggage ourselves No ownership The only person who showed any concern was baggage manager. I emailed Customer services who just gave a standard answer and CEO who has not replied. The Customer services director who I spoke to by tel was utterly disinterested I did get my bag 24 hours later SAS have not even had the courtesy of replying to me. On a positive the crew were friendly and efficient This is simply the worst customer service I have ever received from an airline I guess they will read this and shrug their shoulders I will be astonished if they reach out but I live in hope. I truly dislike writing such a negative review but it had to be done

✅ Trip Verified | Never check a bag onto a SAS flight, unless you have the means to replace all of it. I flew SAS from Rome to London. I landed in Heathrow with the clothes on my back, after they left my baggage behind at the layover city, and I had another 7 weeks of travel ahead of me. Everything I had in that bag was basically new, some still with tags. Even the suitcase was new. They literally gaslight you, having you fill out spreadsheets, down to the color, brand, cost, place of purchase of socks. They said they need that in order to "identify" my luggage. Then, they have you do it again for the claim. Then, 3 months later, they gave me 400, which basically covered the suitcase. They never even refunded the baggage fee. You may as well pick up a second job to make up for the lost money, after you were forced to spend your holiday at shopping at the mall, on top of the hours spend filling out forms and uploading receipts, only to be insulted in the end.

Not Verified | I recently booked flights with SAS and received an email to say my flight had changed. When on the ‘my booking’ section there were no suitable options so I was left with no other choice but to cancel my flight. I was then only refunded 10% of the flight as after cancelling only at this point was I advised that the flight was only moved by 5 minutes but I was advised that the flight had moved by a day. I then asked for the flight to be uncanceled and I was advised ‘it’s your fault your problem you must pay’. Very disgusted with this service and will never use SAS ever again.

✅ Trip Verified | I took a flight from Paris to Larnaca via Oslo. As I arrived in Cyprus my suitcase did not. After waiting for the woman for one hour who was responsible for this flight company SAS, I got a phone number of the person who is in charge for giving an update for lost items (during all this time we had a car booked from car sharing - so we needed to spend money during this time). At no time of a day somebody was answering the phone. A week later I needed to take a car from the car sharing to go to the airport to finally receive some information but they had still no idea. For 13 days there were no news, no location of the suitcase, no hint that it is not stolen. A hell for me because there were things inside with high value for me. The first time I knew that it is still existing was because of a personal call from Oslo that they will send my suitcase to Cyprus. This call just happened because my number was on a sign on the suitcase. In general, I had to wait 15 days until my suitcase was arriving. In the end SAS takes no costs at all. Neither they care about the extra stuff I needed to buy (cosmetics, bikini) nor the uncomfortable feeling I had nor they pay the extra costs I had because of the car sharing to fight for information they owed me. All that because I paid for a flight with a good service. Is it not a little bit ironic? The service is for a flight company which is defining itself not to be part of a cheap one, is really bad. I gave money to SAS for not doing their job correctly, losing my suitcase and not being a help at all. They do not even try to be sorry. Whenever it is possible, it is better to avoid SAS! They do not care about their customers, the trouble they cause or the mistakes they are doing. Never had such a careless and disappointing service.

✅ Trip Verified | Having read other people’s reviews, it seems like we are a growing club. We flew to Tromso and our two suitcases never arrived. Immediately we went to the counter and our luggage as missing. Expected it to arrive the following day. Five weeks on, numerous phone calls and a few emails, still no luggage. The numbers listed on their website either don’t answer or you are told that is another department. New number, same result. We have given a description of the contents but since then, not even a polite update. We did not start a claim within 21 days, foolishly believing it would still turn up. Told initially to contact our travel insurance. I don’t want the money, I want my belongings that are the accumulation of years of travel and finding just the right accessory or gadget. Things get misplaced, but their lack of interest or professionalism is unbelievable.

✅ Trip Verified | My flight was delayed 9 hours. After contact with SAS Customer support I am assured that my expenses will be compensated. When I file for compensation I accept to received Eurobonus points instead of money. Never do that! SAS compensated me with 1 eurobonus point per SEK expenses which is nearby to nothing. I feel tricked and robbed by SAS. Their Customer Service keep replying with gobberish waiting my time. So not only a terrible flight experience but also extra expensive for me.

Not Verified | It was a good flight - nice new plane. Due to the fact that the plane came late in from Washington we had a delay of about 2:30 hrs. Which was ok, because we had been informed early enough. Unfortunately the plane wasn’t that clean when we entered. Crew was very friendly - food was super and the business class seat is very good with space and privacy. The blanket is one of the best I ever had. The inflight entertainment has a good screen and is very logical when you use it -but : if you go today on a 10:30 hrs flight you can expect a good selection of movies - this was by far the worst selection I ever had . The newest movie was from 2020 and only 30 movies to select - incl all Harry Potter films. If they change this I would fly more often with them .

Not Verified | SAS airline has the worst customer service. I did travel on the middle of May of this year. Few very bad things happened with me and I explained this in my case which I attached in a file and I sent to SAS. Here I am just mention about my luggage is delayed for one day and since that day I was contacting them until I got back to Canada. I did register with their customer service that my luggage is delayed and they record everything and they gave me the paper to prove that and I sent this paper to SAS. I asked the customer service to deliver my luggage to the address that I have, she told me call this number and when your luggage is arrived this evening will let you know. However, I could not stay in airport and I went to my visits place without my luggage. All afternoon and night of that day I tried hundred time to contact them but no one was answered me. Therefore, I came back to Schiphol airport for tomorrow to getting back my luggage. After two hours of investigation I could get my luggage is back and again they gave a paper of that delay and I sent this paper to SAS too. When I got back to Canada, end of May, I sent email to them with all my documents and I explained in detail what happened to me. After one month a person from customer service answered me. He asked me to send them something called (PIR) number and also my bank info to send me back what I spent because of this issue. I told them these are all paper that I have from my travel. After several weeks they sent me another email and they told me this is your clime number. There was no update and I sent another email and again they asked me about PIR number. I told them I do not know what is this but you have all my information and the specific papers of delaying is luggage. However, we exchanged around 12 emails and I have all of them. Last month I sent back another email about is there any new update. Few days ago they sent me an email and told me that your file will be closed because I had to claimed my luggage during 21 days. I shocked and I surprised how this could be happened. I am reviewing my experience to let people to be aware with SAS or do not use SAS airline.

✅ Trip Verified | On 18 July we received an email notification about Delay Information as follows: “Flight SK0944 Chicago ORD - Copenhagen CPH 19 Jul, with scheduled time of departure 22:00 is delayed to 11:15, 20 Jul”. No reasons/explanations were provided for the cause of delay. Airline carriers must first inform passengers of the reason in plain language, regardless of whether the situation is in their control or not. The new departure date on July 20 scheduled at 11:15 was further delayed to 12:54 PM CET, arriving 03:31AM CEST, (+1). This causes delayed arrival on final flight destination of more than 14 Hours from the original ticket (contract of carriage) thereby eligible for delayed flight compensation of CAD$1,000 per person x 2. (Per SAS tariffs Rules 85, Schedules D (O) and EU Reg. No 261/2004 Art. 6 (1)(a)(i)(ii)(iii). 2. On 19 July around 7:30PM, at the check-in counter at SAS in Chicago ORD, front desk’s staff confirmed the flight delays but declined to provide specific details/reasons when asked multiple times. Also, no alternative options were offered for another similar flight to reach final destination. However, the front desk’s staff were very patient and helpful in finding us hotel accommodation (to stay for the night 19 July) including meals and transportation to and from the airport per SAS tariff No. 376 (O) Rule 85 Schedule D page 86 & EU Reg 261 Article 9 (1)(a)(b)(c). On 15 August, we filed a request for delayed flight compensation on SAS online form. It was denied the next day 16 August thru email emphasizing that allegedly “BIRDSTRIKE” was the caused of delays which was not mentioned on SAS 18 July delay information email. The airline has to prove this by providing extracts from logbook or incident reports. The air carrier (SAS) should give this evidence to the relevant national enforcement body as well as to the PASSENGERS concerned in line with the national provisions on access to documents. Per phone conversation with SAS customer representative, she verified the cause on record as “BIRDSTRIKE” according to SAS database. She decline to provide further details and flatly turn down request for documents for the alleged incident. Flight Delay Certificate confirmed the flight irregularity but didn’t specify the alleged occurrence of BIRDSTRIKE incident. 3. In contrast to what the front desk staff said when asked about the cause of scheduled flight delays: “It was not delayed. It got cancelled. It has to be called delay only because there’s 2 flights today that have the same flight”.(Conversation audio recorded, 20 July) (FlightAware) 4. Indeed there’s 2 flights scheduled to depart ORD on 20 July (Doc. 4). Called SAS customer service on 17 August (Conversation was audio recorded) to verify the flight information based on our Booking Reference Number. She stressed out that per SAS database, our scheduled flight departed on 19 July Chicago ORD 22:00PM and arrived Copenhagen CPH on 20 July 13:20PM. 5. The actual SAS944 flight departure and arrival as follows: Gate Departure: 12:54PM CDT (20 Jul) ORD Landing Time: 03:31AM CEST (21 Jul) CPH Duration: 07:37 Distance: 4,327 mi (6,963.63 km)