SAS Scandinavian

Not Verified | I travel a lot for business as well as pleasure. I've used most airlines but never been treated like I was with SAS. I pay extra for food but don't bother, it wasn't an upgrade. The seat wasn't nearly as comfortable as with other companies. I will never travel with SAS ever again. Way too overpriced for what you get.

✅ Trip Verified | Rude staff, slow boarding, unable to offer a reasonable seat alternative despite several rows of free seats available. The second flight in 2 days with SAS - the outbound flight to Paris via Copenhagen was terrible - SAS plus serving food that looked like a wet towel serviette in a plastic bag.. polar roll or something like that.. and the connection was terrible and closed early leading me to have to buy a new ticket with another airline after dealing with really unpleasant unhelpful SAS ground staff in Copenhagen - SAS rewarded me earlier with a gold card for life after 10 years of continued gold card status and it appears that loyalty and this stupid card mean or hold no value to this seriously problematic airline which has completely lost my confidence in them.

✅ Trip Verified | The rudeness after check in the lady weigh my carry on bag and was fine but come to the boarding I had a down big down jacket coming from frost temps and going back to dc 22C he threatened me I had to pay over 100 dollars I took out the jacket and said it will be the same if I have a jacket on. I suddenly asked for my I’d even given I’d on 3 check points to get to plane he should try to deescalate and show some hospitality. On flight back food was really something else, poor quality band bread was dry. Snacks on board pricy and entertainment was older movies nothing new. Picking up my luggage it was removed from carousel due to long line in customs I pulled my suitcase and could feel it was sinking in the shell was busted in. Staff with a SAS brief case look and took a photo suddenly tell me I have to do the paperwork online despite it says you have to do in airport if available. I left airport and tried multiple time and finally called and the ask me to come back to airport after I was back and forth, even called airline company and got the run around I gave up because the keep telling me I was out of time. 7 days had passed despite phone calls and error messages on the filing screen. I can’t recommend this airline.

✅ Trip Verified | Decent experience. On time flights. But zero entertainment and only free beverage is tea or coffee. Didn’t realize it had become such a budget type airline.

✅ Trip Verified | We received exceptional service from the flight attendants. There was a problem with an uncooperative passenger that was handled in a professional manner. Eventually they were turned over to the air marshal then the police. Overall the food was good and service was excellent.

✅ Trip Verified | SAS (Scandinavian Airlines) has the worst customer service, by far, of any carrier I have the displeasure to experience. They also seem to have complete disrespect for their customers and the laws protecting their customers. During covid SAS cancelled my flight and refused to refund my ticket (which was not their choice - this was a case of following the law). I threatened legal action and reported them to ARN (Swedish government body for consumer affairs) then I received my refund within the hour. This week I tried to rebook a flight and SAS claimed they needed to charge an additional fee (on top of the rebooking fee) for a flight that was half the price. Their excuse was simply that on their system the flight I wanted to change to was more than twice that advertised on the website. When I asked for them to explain this difference they put me on hold for 10 minutes, then hung up. Inexcusable behavior that I have also reported this to ARN. This carrier is currently in bankruptcy (reconstruction) however in my opinion SAS has stopped caring many years prior to this. I unfortunately see not hope for this company and see them as a stain on the Scandinavian brand name.

Not Verified | The check in process was the worst I have ever experienced in over 40 years of airline travel. The counter agent was completely incompetent. The female counter agent wanted to charge us $100.00 for each bag we checked in as separate transactions. After the first transaction, she could not operate the credit card charging device and sent me to a separate transaction desk that services several airlines. I was in line their for 40 plus minutes before I was able to charge the last two baggage fees on one transaction. Then I went back to the ticket agent line where I was forced to start from the back of the line. The agent was fumbling around with our baggage tags, passports and boarding tickets. I had zero confidence that my bags would make it to LAX. I asked for a supervisor but was told he/she was not available. At the gate counter, an hour later I asked for a supervisor and was told he/she was not available. This was on a weekday between 11:00 a.m. and 2:00 p.m. The first leg of our trip from LAX to Copenhagen was cancelled and we were booked on ITA Airways, which was fabulous. I highly recommend against flying with SAS Airlines.

✅ Trip Verified | SAS cancelled their flight without any warning. I got a voucher for a refund, got another ticket from them. They rescheduled the time of the flight from the morning to the evening, so I'd miss my second flight further on (also with them but with another booking number). They never warned me about the reschedule before I went to their website to make an online check in (less then 24 hours before the flight). They refused to refund the second flight, even though it's clearly their fault that I missed it. They refused to rebook the first flight from another city, so I could still manage to get the second flight. Zero care, zero help in solving problems caused by their own fault. I absolutely don't recommend to fly with this company.

✅ Trip Verified | Worst airliner I have ever flown. If you buy a business class ticket not to be cramped, forget it. Do not waste your money. Even in business you will not have an empty seat next to you. If you fly from Helsinki and hope to have access to the lounges. Forget it as well. This is the third time and last that I fly this airliner. It is not worth the money comparing with other airliners.

✅ Trip Verified | We were travelling from Stockholm via Copenhagen to Los Angeles on 18th of March 2023 and returning 27th of March. Our booking reference PBHI2O. I have called SAS costumer service on 1st of March to ensure we have complete vegetarian meals provided due to food allergies in the flights were meals are provided. On our flight to Los Angeles all was fine and vegetarian food was provided, however on our return flight there was no food for us whatsoever leaving us both hungry and angry. The airline responded that they are said to hear our experience without giving us any voucher for not provided service that was promised and also counted on. We are deeply disappointed and cannot trust that our dietary and allergy needs will be taken care of on such long flights even if they are informed.