Royal Brunei Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 340 reviews
7/10
4 star Skytrax Rating
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9/10

Royal Brunei Airlines customer review

(Ireland)

Parents and teenager UK to Auckland. The staff were attentive friendly and bringing whatever was requested. The food was more than ample tasty and interesting menus with small things to pick at if it seemed the wrong time for a meal. Seats are fairly spacious although the aircraft from Brunei to Auckland is a little tighter. The only drawback to my mind is the stop at Brunei where the ladies washroom had floors awash and no flushing toilets or hand- drying facilities.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Royal Brunei Airlines customer review

(New Zealand)

Auckland to KL return. The price was far cheaper than any other airline and my 13yr old daughter can still travel with a childs fare. Check in easy flights on time planes fine and entertainment was working. Legroom excellent food and staff were great - even given flight packs and kids entertainment packs. Only had a short stopover in Brunei both ways but found a good coffee and free internet at the airport.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Royal Brunei Airlines customer review

(United Kingdom)

London to Brisbane via Dubai and Brunei. More legroom than when I flew with Etihad last year friendly staff very cheap tickets. Poor selection of films no power plugs in economy service is very slow - only a 3 hour window to sleep between dinner finally being cleared before they wake you for a snack. Brunei airport is expensive with nothing to do and a dire toilet situation no alcohol.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Royal Brunei Airlines customer review

(United Kingdom)

London to Perth via Brunei. A fair few of the in-flight entertainment systems didn't work mine included. I swapped seats on the next leg. Food fine seats a bit hard but the main complaint is the stopover in Dubai. I think two stops is a hassle - once I got to Brunei I was practically delirious with lack of sleep. I enjoyed the day tour though (took the 1.5hr tour of Brunei while in transit) and for the £500 return paid it was a bargain. There are worse airlines that Royal Brunei and I'd say Cathay and Malaysian are only a tad better. I would do it again if I found that same cheap ticket.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Royal Brunei Airlines customer review

(New Zealand)

Auckland to Bangkok via Brunei overnight stop. No complaints about service food etc on the flight however the ladies toilets in Brunei are unacceptable. There are only a few the line to use them went out of the toilet room and into the main airport. If I recall there were only 2 european toilets that made the waiting even longer.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Royal Brunei Airlines customer review

(Australia)

I travelled back from London to Perth stopping at Dubai and Brunei in transit. No entertainment on the first 2 legs - 7 and 8 hours each so the flight was really long and laborious. The seats were too hard and with no entertainment system I really felt it. No explanation from the crew. Not good enough.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Royal Brunei Airlines customer review

(New Zealand)

Auckland to Kuala Lumpur via Brunei. Flight booked and paid for direct with RBA in February 2010. Flight schedule changed three times before departure from Auckland. RBA deny bumping us off flights. Previous experience of being bumped by RBA at Singapore makes me sceptical. Changes to return leg means I miss my 60th celebration with family and friends in Malaysia. Atrocious food on Brunei - KL leg. Will never use this airline again
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Royal Brunei Airlines customer review

(Australia)

Royal Brunei Business Class Perth-LHR-Perth. All flights on time check-in smooth and quick and inflight service courteous and efficient. We thought the food was as good or better than we had received on flights with other major airlines and you could ask for it whenever you wanted it. Soft drinks were readily supplied and the TV screens worked perfectly. While the terminal at Brunei might not be exciting (it has very few shops) the Business Class lounge is comfortable quiet with an attractive range of food. While the 2 stops (Dubai and Brunei) do extend the trip duration there is an advantage in having the longest leg limited to about 8 hours before you can get out and walk about.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Royal Brunei Airlines customer review

(United Kingdom)

LHR to Brisbane return. The tv screens were not working the food was unacceptable until the last leg on the return journey Dubai to LHR when we got one good meal. The ladies toilet facilities at Brunei airport are something you do not expect from a country such as Brunei. We got stuck in Brisbane for a whole week nobody could tell us what was going to happen let alone giving us some compensation - every day we were told that there was another meeting in Brunei and nothing had been decided so there would be another meeting the next day - again with no news. After the whole experience I do not think I want to fly with them again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Royal Brunei Airlines customer review

(New Zealand)

Auckland to Bangkok via Brunei and will never fly Royal Brunei again. I have read other peoples comments and they have said you only get what you pay for I disagree we didn't even get that! We are regular fliers having used many airlines but this was our first and definitely our last flight with Royal Brunei. Nothing but disappointing - while we understand language barriers and other cultural issues can sometimes cause misunderstandings there is no excuse for rudeness and staff not doing their jobs in a courteous way.
Seat TypeEconomy Class
Value For Money 12345
no