Royal Brunei Airlines

Brisbane to Kuala Lumpur via Brunei. Boeing 777 to Brunei clean efficient service Economy seat good pitch friendly staff tasty lunch. Average entertainment but it sufficed. A320 to Kuala Lumpur only a 2 hour flight but nice dinner again but more cramped on this plane. Price is the winner here nearly half of other airlines.

Brisbane to Singapore via Bandar Seri Begawan. In-flight service good flight attendants friendly and helpful. Inflight entertainment was alright. Meals were excellent although a little bit small in size. However the stopover wasn't the best moment - wireless internet in Brunei airport wasn't free. They expect us to purchase coffee in order to obtain the password. Also the free city tour is only available if passenger are flying to Brunei from Australia and New Zealand not from Brunei to Australia and New Zealand.

Brisbane to Shanghai via Brunei in Business Class and found the experience satisfactory. The seats are about 95% lie flat meals were excellent as was service and the Brunei lounge very comfortable. Unfortunately the lounge in Shanghai is shared with China Eastern which needs a new broom! From memory the fare was cheaper than other airlines and I would use the airline again.

Heathrow to Auckland return via Dubai and Brunei - trip cost under £750. I am over 6' and was pleased to be able to sit in a seat with more legroom. Staff attentive the men better than the ladies to be honest. Food on the flights ranged from really excellent spiced lamb to a very poor English breakfast. Drinks frequently served and water on tap. Entertainment surprised me - 100's of music CD's several new films and a host of older films. Stopover in Dubai simple and the long walk through security welcome to be honest. Brunei airport is very old and in poor condition considering the wealth of the country - having said that it does only handle a small number of passengers. To get away from everyone sit upstairs in the tourist information room where there are comfortable tub chairs.

London to Brisbane the first leg of the flight was freezing. The selection of films was pretty poor and seat back screens very small. The meals are small by comparison to Singapore Airlines or JAL and not of such a high standard. The cost of the flight was cheaper by around 150 pounds but the lack of alcohol on board and the dire ladies toilet situation in Bandar Seri Begawan mean that I would be very unlikely to use this airline again. In addition being on hold for 29mins to talk to reservation staff at the Brisbane office is also a pretty poor show. On a positive note the cabin crew were polite and helpful.

Travelled return from Auckland to London and found them to be very good. I flew on the newly leased Boeing 777 which were great. Fair amount of space good individual entertainment system and good food. Staff attentive and friendly but also relaxed.

We have just returned from Auckland. Could not fault the airline - timekeeping cleanliness of aircraft and cabin crew service outstanding inflight catering was wonderful.

Brisbane-London flight was great service the best we've had. Stops were no problem food was nice - soft drinks on tap no alcohol rule wasn't a problem. You can buy at the airport and drink onboard - staff will give you ice and mixers but once its open you can't take it through to next stop.

Travelled with family to Dubai from London. Staff were very attentive. Our travel agent forgot to inform Royal Brunei that we were vegetarian. The staff could not do enough to try and assists and had meal from business class given to us. Inflight entertainment was excellent and kept the kids busy.

Parents and teenager UK to Auckland. The staff were attentive friendly and bringing whatever was requested. The food was more than ample tasty and interesting menus with small things to pick at if it seemed the wrong time for a meal. Seats are fairly spacious although the aircraft from Brunei to Auckland is a little tighter. The only drawback to my mind is the stop at Brunei where the ladies washroom had floors awash and no flushing toilets or hand- drying facilities.