Royal Brunei Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 366 reviews
7/10
4 star Skytrax Rating
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10/10

“Excellent service”

(Brunei)

Trip Verified | I would like to express my sincere gratitude and appreciation. Excellent service made me spend a pleasant and unforgettable time during my air journey. First of all, I would like to thank you for the safe and comfortable travel environment you provided me. Throughout the flight, the crew members maintained a high level of vigilance and professionalism. Their smiles, warm greetings and meticulous care made me feel the warmth of home.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBandar Seri Begawan to Kuala Lumpur
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"deeply appreciate his assistance"

(Brunei)

Trip Verified | I am very grateful to Royal Brunei Airlines for helping me facilitate my last-minute return to Brunei. My husband and I were supposed to return to Brunei on November 25th, but because my sister passed away on the morning of November 24th, we had to return to Brunei immediately. At first, there were no available slots for a return flight, but one of the RB KUL crew, Mohad did everything he could to help me get back to Brunel. I am very thankful and deeply appreciate his assistance. If it weren't for his support, I wouldn't have had the chance to be there in time for my sister's burial. Good job RBA, and keep up the great work.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Brunei
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"exceptional assistance"

(Singapore)

Trip Verified |   While my arrival at Brunei Airport initially presented a frustrating situation due to a lack of prior communication about the INRS portal requirement, the exceptional assistance I received from one of the staff members, Mr Asnawi turned things around. Despite my frustration, he remained calm, professional, and incredibly supportive. His patience and understanding helped de-escalate the situation, and his dedication to assisting me ensured I could resolve the issue without further stress. It is rare to encounter such exceptional service, and he truly went above and beyond to make a difficult experience manageable. I commend Royal Brunei Airlines for having such exemplary staff who prioritize passenger well-being and customer satisfaction. This experience reinforced my confidence in the airline, and I would not hesitate to fly with Royal Brunei Airlines again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Brunei
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin service is outstanding"

(United Kingdom)

Trip Verified | In spite of a delay of one hour at LHR the flight's to and from Australia were the most pleasant that I have made on this route. The cabin service is outstanding and my dietary requirements (diabetic) were met and were some of the best I have ever eaten. The cabin crew at all times were top class.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMelbourne to London via Bandar seri Begawan
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best airline I have flown"

(United Arab Emirates)

Trip Verified | The best airline I have flown is Royal Brunei, the best of all, with excellent customer care, and a flight crew with excellent and excellent machine cleaners. Thank you Brunei Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to London
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"not take this airline in future"

(Singapore)

Trip Verified | Poor performance and service of ground staff in Singapore handling the baggage out from the aircraft very late and baggage running in conveyor belt very late. The air steward not happy to serve me more meals but asking others if they need more. I will not take this airline in future.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTokyo to Bandar seri Begawan
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"found out my baggage was missing"

(Philippines)

Trip Verified | Not happy with the service. I arrived at NAIA Terminal 1 August 31st and found out my baggage was missing. Upon arriving at NAIA, I waited at the baggage claim area as usual, but unfortunately, my baggage did not appear on the conveyor belt with the other passengers' luggage. After reporting the issue to your airport staff, I was informed that my baggage had been delayed and would be delivered to my address as soon as possible. I was promised it will be delivered September 2, no update yet. Customer service is not pro active. They are not calling me for the update. I understand that unforeseen circumstances can lead to baggage delays, but the extended delay in receiving my luggage caused me significant inconvenience and disrupted my travel plans.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Manila via Bandar seri Begawan
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Excellent customer service"

(United Kingdom)

Not Verified | Nice leg room. Excellent customer service. Fantastic on-board atmosphere. Good quality food. Variety of entertainment. First time I have flown this airline but it will not be the last.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Dubai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a good value option"

(Australia)

Not Verified | We flew three flights from Melbourne to London. This is the standard route for Royal Brunei, they fly approximately 7 hours from Melbourne to Brunei then 7 hours onward to Dubai and then 7 hours to London. This is obviously a few hours longer than a one stop flight. The flight attendants were great and the food tasted fine. Bring your own headphones because the supplied ones are awful. The seats are ok, nothing special. This airline is a good value option.
AircraftBoeing 787-8 Dreamliner
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to London via Brunei
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Good flight overall"

(United Kingdom)

Trip Verified | Good flight overall. This can be one of the cheaper options to fly from Dubai to London, partly to compensate for the awkward flight times (very late night/early morning, in order to line up with the onwards journeys to/from Brunei using the same aircraft) and limited frequency (currently only flies thrice weekly). The airline is 'dry' (does not serve alcohol) which can be an advantage in the sense of avoiding 'air rage' incidents caused by drunken passengers. Priority boarding for 'reserved seats' was adhered to. Two hot meals of good quality were served in the flight (the first was a slice of pizza served 40 minutes after take-off; the second was cooked breakfast 2 hours before landing), and an amenity kit (containing an eye mask and socks) was provided to economy class passengers. Inflight entertainment has a lot of options but is not easy to search and navigate and the quality of the sound from the headphones is low. Despite being the very first flight of the day to land at Heathrow Terminal 4, our luggage took almost an hour to arrive (this is the airport's fault, not the airline's).
AircraftBoeing 787-8 Dreamliner
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to London Heathrow
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes