Royal Brunei Airlines

✅ Trip Verified | Brunei to Tokyo. I was seated at 39. it was a full flight and when come to meal service, a male purser was offering my seat mate a choice of Fish and Beef. When come to my turn, he didnt ask me what would i like but asking me any drinks for you sir? Moments later my meal is given to me and i ask him what is the main course, he said its fish. As i have not fancied fish meal, i ask him what can i have. Heraise his voice at me, "we do not have the beef anymore, what we have left is fish". I told him i do not eat fish so ask if beef is available on the other cart? He is reluctant and without checking said this is full flight and we dont cater extras meal on board, its just fish we have left. do you want it or not! I told him to take back the fish meal and left me with the small portion of dessert that came with the set meal! I understand the meals are limited to selection especially when you seated in the middle section of the aircraft when meal serving are last, but you dont have to yell or speak loud to me when everyone needs to turn back and look at me. Its kind of embarrassing for that moment!

✅ Trip Verified | Dubai to Melbourne via Brunei. I was travelling with Royal Brunei for the last 5 years as they got a very good service but this time I was disappointed. Flight was delayed for 4 hours and only came to know about the delay when i reached the airport and then for 6 hours due to bad weather. I was waiting at the airport from midnight, they keep changing the gates and lots of confusion happened in between. At last the flight took off at 13:30 Pm. No one was offered any food or water for the delay. After the flight took off only got a small meal and a bottle of water. No juice or soft drink. I was expecting more food (as my experience in past) later but we didn't got anything and the crew was not helpful. The flight had less leg room. We land in Melbourne 8 hours late due to delay (11:45 am). Didn't get much for breakfast and coffee. I was travelling with Royal Brunei from 2014, but all other times we got great service and this was so terrible.

✅ Trip Verified | Brisbane to London via Brunei. I’m working as a paramedic in UK and must fly at least twice a year to Brisbane, where my children live. For the first time I used Royal Brunei and I was very impressed. The short lay over and small price determined me to use RBA. First impression was the humble and professional attitude of the staff, very clean planes, good leg room, amazing food. Crew walked the extra mile to accommodate passengers, me included and their service was amazing. The flight’ s attendants leaders on the Brunei-London leg took the time and listened to my feedback. Reintroduce the short lay over middle way between Brunei-London. I definitely recommend Royal Brunei.

Not Verified | London to Melbourne via Brunei. Flight was good and crew were great. But upon trying to check in online I had noticed that my 4 year old daughter and 15 year old son were allocated seats away from me. When I tried to change seats nothing happened. Tried to contact my travel agent and she said that the airline was closed over the weekend. What sort of supposed international airline isn’t contactable 24/7? So now I had to wait till the last minute to sort this out. I thought that it was a duty of care that minors were seated with their parents? If you want customer service don’t fly Royal Brunei.

✅ Trip Verified | Melbourne to London via Bandar Seri Begawan. The plane was elegant, the cabin crew very professional and made a long flight more pleasant. The food was great. I have to say that Royal Brunei is my favorite airline. The planes are new, Brunei airport is fairly small and easy to get around and to check in or transit, while the ground staff is polite. The inflight entertainment is very good, but there are spaces for improvement. Toilets and planes are the cleanest.

✅ Trip Verified | Dubai to Manila via Brunei. Seating and food was good, as you'd expect in business class, but the real irritant was the business class steward on the final sector who demanded my shoulder bag be removed and placed in the locker. To be clear this was a small bag, secured around my neck with strap and hanging on the opposite side, so extremely well anchored to me and not by any definition was it a loose article. But you know how it goes when it turns officious.... she told me that it was a loose article yet the pillow and blanket packages in the empty cabin seats were ok to sit unsecured on seats. The same again for landing. You can't argue with this attitude. Disappointing attitude, completely officious and illogical and for this hassle, I wouldn't go with RB again.

✅ Trip Verified | Bandar Seri Begawan to Kuala Lumpur. I must admit that Royal Brunei's service is excellent. Good on time performance, aircraft using a new fleet, exciting in-flight entertainment options, efficient check-in process. But to be honest I am a little lacking in cabin crew services, several times I had to call the cabin crew to ask for additional drinking water but it takes a long time for them to respond.

✅ Trip Verified | Brunei to Kuala Lumpur. My seat at 43A, IFE not working, shortly all aircraft doors disarmed, I ask a female cabin crew if she can reboot my IFE. Inflight Entertainment System. She said later and walk straight away. 10 minutes after airborne, i ask her again if she has already done the restart, she looked lost and said she is doing it now. another 10 minutes gone, i approached a senior cabin crew and I ask her if I can switch my seat to the front (as the back rows were full) and told her my situation with the IFE. She is very reluctant to answer me that the front first three row (which is identical size to my seat but were reserved seat options) were for paying customer only. I told her if she can do anything for my as my IFE is not working. She said she will reboot the system. few minutes later, they start the inflight meal service. Crew were very busy doing meal services, so i just not be bothering asking anyone of them again. 15 minutes before touching down, iI went to the lavatory and saw the same crew again and I told her my IFE still not working. Without hesitation, she answered I have restart the system, if the system not responding, there is nothing I can do. A very disappointed cabin services.

✅ Trip Verified | I flew to Bangkok, Thailand from Surabaya, Indonesia with this airline for the first time. In my opinion, I had a great experience. The cabin crews are very kind and helpful. The seats are comfortable and I like the design as well. The food is tasty. There is enough legroom for me. Besides, I like the inflight entertainment since the movies are updated so it's not boring at all. The aircraft is clean and smart looking. However, it would have been much better if all the aircraft of Royal Brunei Airlines are equipped with personal inflight entertainment, not just overhead TV or WiFi connection because it would be so boring and not pleasant. Basically, I would like to recommend this aircraft to my friends and I would love to fly with Royal Brunei Airline again.

Not Verified | Melbourne to Bangkok via Brunei. I have flown twice now with Brunei business class and must say great airline and was very happy with the service and staff friendliness, terrific food as well. I also find the people of Brunei very friendly and welcoming. I am now a member of there frequent flyer program.