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| Brunei to Singapore. Misleading and poor service. I purchased an economy ticket. A week before my flight, i received an email if i would like to purchase an upgrade. Hence, after reviewing i made an offer with few hundred dollars. Couple of days later, they accepted my offer and charged to my card. My check in flight went smoothly, and proceed to departure gate. I was holding a Business Class boarding card, so i went to the Business Class lounge at the departure hall, after entering the lounge, a receptionist looks very reluctant and I ask her if I can visit the lounge with my upgraded ticket, without any hesitation, she answer very rudely and say 'No'. So I ask her again if my frequent flyer Silver can be used here, she just said I have to pay. So, i have to walk away embarrassingly with other 'real' business class pax behind me. After security check, i proceed to the aircraft, i was given a window business class seat, but I was surprising to find out, this is not the kind of business class seat i paid for. I was offered a larger and much comfort with longer leg room seat on my email ( with pic shown ), but they have not mentioned the business class seat picture was taken from a B787 aircraft.the sector flown was an A320 aircraft. The business class seat was smaller, when front pax seat reclined (and its not a flat bed as advertised ), it took out much of my forward space and I have to consistently adjust my IFE when the seat in front make any movements. The service was not that expected on a business class level, the crew did not address the name of the pax, drink service only once offered, special meal request not mentioned but to serve directly to me. when meal served, did not ask pax if drinks need to top up or offered. overall, not the type of the business class level / service that i was expected. Imagine if i was paying a full business class fare, this would have been not worth it!