We were booked to return to London from Kota Kinabalu last Sunday. The flight was cancelled due to the Icelandic volcano which was fair enough. Although Heathrow is now open Royal Brunei Airlines seem to have no idea of how to deal with the 1000 plus stranded passengers. We have made numerous phone calls and all we get is a promise to phone back - they never do. I get the impression that they have a vague plan to send us on spare seats on scheduled flights which should get most of us back by Christmas. We are not expecting miracles all we ask is some information on how they are planning to get us home.