Royal Brunei Airlines

Brisbane to Shanghai via Brunei in Business Class and found the experience satisfactory. The seats are about 95% lie flat meals were excellent as was service and the Brunei lounge very comfortable. Unfortunately the lounge in Shanghai is shared with China Eastern which needs a new broom! From memory the fare was cheaper than other airlines and I would use the airline again.

London to Brisbane the first leg of the flight was freezing. The selection of films was pretty poor and seat back screens very small. The meals are small by comparison to Singapore Airlines or JAL and not of such a high standard. The cost of the flight was cheaper by around 150 pounds but the lack of alcohol on board and the dire ladies toilet situation in Bandar Seri Begawan mean that I would be very unlikely to use this airline again. In addition being on hold for 29mins to talk to reservation staff at the Brisbane office is also a pretty poor show. On a positive note the cabin crew were polite and helpful.

Travelled return from Auckland to London and found them to be very good. I flew on the newly leased Boeing 777 which were great. Fair amount of space good individual entertainment system and good food. Staff attentive and friendly but also relaxed.

We have just returned from Auckland. Could not fault the airline - timekeeping cleanliness of aircraft and cabin crew service outstanding inflight catering was wonderful.

Brisbane-London flight was great service the best we've had. Stops were no problem food was nice - soft drinks on tap no alcohol rule wasn't a problem. You can buy at the airport and drink onboard - staff will give you ice and mixers but once its open you can't take it through to next stop.

Travelled with family to Dubai from London. Staff were very attentive. Our travel agent forgot to inform Royal Brunei that we were vegetarian. The staff could not do enough to try and assists and had meal from business class given to us. Inflight entertainment was excellent and kept the kids busy.

Parents and teenager UK to Auckland. The staff were attentive friendly and bringing whatever was requested. The food was more than ample tasty and interesting menus with small things to pick at if it seemed the wrong time for a meal. Seats are fairly spacious although the aircraft from Brunei to Auckland is a little tighter. The only drawback to my mind is the stop at Brunei where the ladies washroom had floors awash and no flushing toilets or hand- drying facilities.

Auckland to KL return. The price was far cheaper than any other airline and my 13yr old daughter can still travel with a childs fare. Check in easy flights on time planes fine and entertainment was working. Legroom excellent food and staff were great - even given flight packs and kids entertainment packs. Only had a short stopover in Brunei both ways but found a good coffee and free internet at the airport.

London to Brisbane via Dubai and Brunei. More legroom than when I flew with Etihad last year friendly staff very cheap tickets. Poor selection of films no power plugs in economy service is very slow - only a 3 hour window to sleep between dinner finally being cleared before they wake you for a snack. Brunei airport is expensive with nothing to do and a dire toilet situation no alcohol.

London to Perth via Brunei. A fair few of the in-flight entertainment systems didn't work mine included. I swapped seats on the next leg. Food fine seats a bit hard but the main complaint is the stopover in Dubai. I think two stops is a hassle - once I got to Brunei I was practically delirious with lack of sleep. I enjoyed the day tour though (took the 1.5hr tour of Brunei while in transit) and for the £500 return paid it was a bargain. There are worse airlines that Royal Brunei and I'd say Cathay and Malaysian are only a tad better. I would do it again if I found that same cheap ticket.