Royal Brunei Airlines

We have just returned from Auckland. Could not fault the airline - timekeeping cleanliness of aircraft and cabin crew service outstanding inflight catering was wonderful.

Brisbane-London flight was great service the best we've had. Stops were no problem food was nice - soft drinks on tap no alcohol rule wasn't a problem. You can buy at the airport and drink onboard - staff will give you ice and mixers but once its open you can't take it through to next stop.

Travelled with family to Dubai from London. Staff were very attentive. Our travel agent forgot to inform Royal Brunei that we were vegetarian. The staff could not do enough to try and assists and had meal from business class given to us. Inflight entertainment was excellent and kept the kids busy.

Parents and teenager UK to Auckland. The staff were attentive friendly and bringing whatever was requested. The food was more than ample tasty and interesting menus with small things to pick at if it seemed the wrong time for a meal. Seats are fairly spacious although the aircraft from Brunei to Auckland is a little tighter. The only drawback to my mind is the stop at Brunei where the ladies washroom had floors awash and no flushing toilets or hand- drying facilities.

Auckland to KL return. The price was far cheaper than any other airline and my 13yr old daughter can still travel with a childs fare. Check in easy flights on time planes fine and entertainment was working. Legroom excellent food and staff were great - even given flight packs and kids entertainment packs. Only had a short stopover in Brunei both ways but found a good coffee and free internet at the airport.

London to Brisbane via Dubai and Brunei. More legroom than when I flew with Etihad last year friendly staff very cheap tickets. Poor selection of films no power plugs in economy service is very slow - only a 3 hour window to sleep between dinner finally being cleared before they wake you for a snack. Brunei airport is expensive with nothing to do and a dire toilet situation no alcohol.

London to Perth via Brunei. A fair few of the in-flight entertainment systems didn't work mine included. I swapped seats on the next leg. Food fine seats a bit hard but the main complaint is the stopover in Dubai. I think two stops is a hassle - once I got to Brunei I was practically delirious with lack of sleep. I enjoyed the day tour though (took the 1.5hr tour of Brunei while in transit) and for the £500 return paid it was a bargain. There are worse airlines that Royal Brunei and I'd say Cathay and Malaysian are only a tad better. I would do it again if I found that same cheap ticket.

Auckland to Bangkok via Brunei overnight stop. No complaints about service food etc on the flight however the ladies toilets in Brunei are unacceptable. There are only a few the line to use them went out of the toilet room and into the main airport. If I recall there were only 2 european toilets that made the waiting even longer.

I travelled back from London to Perth stopping at Dubai and Brunei in transit. No entertainment on the first 2 legs - 7 and 8 hours each so the flight was really long and laborious. The seats were too hard and with no entertainment system I really felt it. No explanation from the crew. Not good enough.

Auckland to Kuala Lumpur via Brunei. Flight booked and paid for direct with RBA in February 2010. Flight schedule changed three times before departure from Auckland. RBA deny bumping us off flights. Previous experience of being bumped by RBA at Singapore makes me sceptical. Changes to return leg means I miss my 60th celebration with family and friends in Malaysia. Atrocious food on Brunei - KL leg. Will never use this airline again