I was one flying from Perth to the UK when the volcano ash stopped flights to Heathrow. During our enforced stopover which lasted 6 days Royal Brunei were fantastic. We were allocated rooms in the Orchid Garden Hotel and supplied regular meals for the stay. Every day there were officials that we could talk to about our concerns and most of the time they kept us well informed. We were given the opportunity to explore the city with shuttle buses to town centres. Some members of our party were disabled and were treated wonderfully with taxis laid on where they couldn't get on the buses all free of charge. We were so grateful that we had flown with Royal Brunei when we saw on the news the thousands of people sleeping in airports without the most basic of conveniences.