Royal Brunei Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 340 reviews
7/10
4 star Skytrax Rating
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7/10

Royal Brunei Airlines customer review

(New Zealand)

Auckland-Brunei-Bangkok return. The main reason for choosing Royal Brunei was that for our family of 3 children and 2 adults it save us NZD 2500 for the return fare over the next best airline deals. Compared to other airlines I've flown there was little difference to larger airlines. My in seat tv screen had problems playing movies on one of the legs but was fine on the return. They tried to reboot it but this didn't solve the problem and my son had problems with the audio on his tv screen on the return leg - again rebooting didn't help. The airport at Brunei is a little lacking in options but we wouldn't hesitate to do this again - even though the trip took longer than a direct flight from Auckland to Bangkok.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Royal Brunei Airlines customer review

(Australia)

Brisbane to Kuala Lumpur via Brunei. Boeing 777 to Brunei clean efficient service Economy seat good pitch friendly staff tasty lunch. Average entertainment but it sufficed. A320 to Kuala Lumpur only a 2 hour flight but nice dinner again but more cramped on this plane. Price is the winner here nearly half of other airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Royal Brunei Airlines customer review

(Australia)

Brisbane to Singapore via Bandar Seri Begawan. In-flight service good flight attendants friendly and helpful. Inflight entertainment was alright. Meals were excellent although a little bit small in size. However the stopover wasn't the best moment - wireless internet in Brunei airport wasn't free. They expect us to purchase coffee in order to obtain the password. Also the free city tour is only available if passenger are flying to Brunei from Australia and New Zealand not from Brunei to Australia and New Zealand.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Royal Brunei Airlines customer review

(United Kingdom)

Heathrow to Auckland return via Dubai and Brunei - trip cost under £750. I am over 6' and was pleased to be able to sit in a seat with more legroom. Staff attentive the men better than the ladies to be honest. Food on the flights ranged from really excellent spiced lamb to a very poor English breakfast. Drinks frequently served and water on tap. Entertainment surprised me - 100's of music CD's several new films and a host of older films. Stopover in Dubai simple and the long walk through security welcome to be honest. Brunei airport is very old and in poor condition considering the wealth of the country - having said that it does only handle a small number of passengers. To get away from everyone sit upstairs in the tourist information room where there are comfortable tub chairs.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Royal Brunei Airlines customer review

(Australia)

Brisbane to Shanghai via Brunei in Business Class and found the experience satisfactory. The seats are about 95% lie flat meals were excellent as was service and the Brunei lounge very comfortable. Unfortunately the lounge in Shanghai is shared with China Eastern which needs a new broom! From memory the fare was cheaper than other airlines and I would use the airline again.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Royal Brunei Airlines customer review

(New Zealand)

Travelled return from Auckland to London and found them to be very good. I flew on the newly leased Boeing 777 which were great. Fair amount of space good individual entertainment system and good food. Staff attentive and friendly but also relaxed.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Royal Brunei Airlines customer review

(United Kingdom)

London to Brisbane the first leg of the flight was freezing. The selection of films was pretty poor and seat back screens very small. The meals are small by comparison to Singapore Airlines or JAL and not of such a high standard. The cost of the flight was cheaper by around 150 pounds but the lack of alcohol on board and the dire ladies toilet situation in Bandar Seri Begawan mean that I would be very unlikely to use this airline again. In addition being on hold for 29mins to talk to reservation staff at the Brisbane office is also a pretty poor show. On a positive note the cabin crew were polite and helpful.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Royal Brunei Airlines customer review

(United Kingdom)

We have just returned from Auckland. Could not fault the airline - timekeeping cleanliness of aircraft and cabin crew service outstanding inflight catering was wonderful.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Royal Brunei Airlines customer review

(United Kingdom)

Brisbane-London flight was great service the best we've had. Stops were no problem food was nice - soft drinks on tap no alcohol rule wasn't a problem. You can buy at the airport and drink onboard - staff will give you ice and mixers but once its open you can't take it through to next stop.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Royal Brunei Airlines customer review

(United Kingdom)

Travelled with family to Dubai from London. Staff were very attentive. Our travel agent forgot to inform Royal Brunei that we were vegetarian. The staff could not do enough to try and assists and had meal from business class given to us. Inflight entertainment was excellent and kept the kids busy.
Seat TypeEconomy Class
Value For Money 12345
yes