We used the carrier on the recommendation of a friend who had flown economy and we found the experience to be below par. We flew Business class with two teenagers in economy. Their seats were what you might expect for the price (tight and cramped) but the business class seats were pretty uncomfortable too. The food and service were offhand and our sons were not allowed into business class despite there only being two other people in the entire section for the last sector. The flight was delayed leaving Heathrow the unpublicized stopover in Dubai curtailed and the Bandar Seri Begawan experience brought me back to flying 20 years ago. Not worth the pennies that we saved in retrospect. And we only found out about the lack of drinks after we had booked - don't try to bring your own despite what the airline says - they take it away from you in Bandar Seri Begawan!