Qatar Airways

✅ Trip Verified |  Service was ok, pretty good on my aisle and extremely slow where my wife was seated. Layout was good, but not exceptional, I’d rate them maybe 7/10. Landing in Doha, we then had quite a long wait for steps to be brought to the aircraft and then a 10 to 15 minute bus ride to the terminal. There is a lot of competition for routes from Europe to Australasia and think I’ll pick one of the other options in future.

✅ Trip Verified | 12th February 2024 From check in to get onboard remarkable experience. Since steping at Hamad International airport every one was so welcoming. Check in agent was very professional and helpful. Al mourjan lounge was realy good. Great tasting food. On board all cabin crew was kind professional welcoming. Seat very good, leg space and incredible service, and a very clean plane. Inflight entertainment was great too. The staff was very polite. Arriving at London, Qatar staff gave me Fast track card that helps me to pass imigration quick. Thank you Qatar Airways.

Not Verified | Remarkable experience. Great tasting food, leg space and incredible service, and a very clean plane. Inflight entertainment was great too. The staff was very polite.

✅ Trip Verified | My last travel in January 2024 the food quality and presentation had deteriorated and the service. During booking one has to pay for seats in case one does not want to wait until check-in. On the first leg the crew mechanically did their job. It is ok, but not what you expect from Qatar Airways. Amenity kits are not provided any longer on every flight during the night. Nonetheless you sometimes still find the old welcoming and service oriented Qatar Airways spirit. The crew on the second leg was outstanding as well as ground staff at JRO. Flying Qatar Airways is still a good value for money, but it was not the extraordinary experience.

✅ Trip Verified | What a trip, highest level possible, probably. Lounge in Frankfurt a bit underwhelming as Qatar uses Priority Pass Lounge that isn’t up to Qatar‘s standards. From boarding the plane in Frankfurt to Doha, transferring in Doha, visiting their business class lounge there and onward flight from Doha to Melbourne in their QSuite, nothing but praises! Food outstanding, wine list outstanding, seat (and sleep) comfort outstanding: you can’t get it any better!

✅ Trip Verified | No complaints about the service or products onboard. However, they lost my bag at JFK for a week, and when I had to waste a day of my own vacation time to go buy some clothes, they refuse to fully reimburse me and I had to chase and jump through hoops to get any compensation offer from them. It has been few months, and I have not gotten anything yet. All this over a couple hundred dollars; it's utterly disgraceful.

✅ Trip Verified | When I arrived at my departing airport, Baltimore Washington, my flight was cancelled for my first leg due to bad weather. This part of the flight is with American Airlines. American had no other flights leaving BWI for the rest of the day and I needed to get a connecting flight from Chicago to Doha. They only could offer a flight leaving the next nearest airport 40 miles away w/ no way to get there and it would also change my return flight to that same airport. This was not an option for me so I decided to make a last-minute decision to fly another airline that was flying out of BWI at a cost. I figured I could get refunded for that part of the flight from Qatar or even American - sadly not. American told me that Qatar would have to refund it. On the ground at the airport in CHI, it was a mess. It took an hour to get through check-in. While weather was bad, there were enough agents. Getting to the gate and waiting to board wasn't a problem. I got an upgraded seat in economy class that had plenty of space. My return flight I picked the same seat and had another seatmate with an upgraded experience. Now between these two fights I'd say the first wasn't as bad because the attendant also gave me my food right after my seatmate. Shouldn't be an issue , since you have the cart of food right there. Why on the return flight I didn't get my meal until the attendant came back after he went up to the front of the plane. Inflight entertainment was top notch. There were plenty of movies, TV shows and music. The internet was choppy w/ my device so I just stayed w/ the entertainment they provided. I also think the food was great. I enjoyed all meals and they were portioned just right. As for the issue of my refund, I'm still fighting.

✅ Trip Verified |  Have been using Qatar Airways for years and they never let us down. From the check in desk in Nice to the arrival in Doha can’t fault the trip. The staff on the plane are so very pleasant and always come to see us just to check if we need anything. Will continue to use them and definitely recommend them.

✅ Trip Verified | I flew Qatar Airways during the COVID pandemic and they were wonderful in the air but not so good on the ground. At Doha , passengers are jammed in a small boarding area with insufficient seats or air conditioning and the boarding proceeds in an undignified scramble. Once on board, the Qatar quality starts. Welcoming drink, a very spacious Q suite and a comfortable seat. Dinner was delicious with a dry Riesling and later on breakfast was equally good. No other airline comes anywhere close to Qatar.

✅ Trip Verified | Firstly I must state that on three of the legs of my journey to Penang and back to Birmingham were excellent. On 23 September boarded flight from Penang to Doha. There is a short hop from Penang to Phuket and the crew were very good, a special note for Melissa who was friendly, engaging and attentive and a credit to Qatar Airways. However everything changed when a new crew embarked at Phuket. They were sullen and unsmiling from the outset. Service was abysmal. Tablecloths were given as serviettes and getting a glass of wine or water was like getting blood from a stone. Distribution of food was chaotic. I am not sure if this was the fault of the Cabin Manager or the individual flight attendants or some disagreement among the crew. Whatever, it was not the standard expected from business class on Qatar. Shortly before landing the Cabin Manager did his rounds and I stated I was unhappy with the service...about 10 minutes later he returned and asked for more information. If Qatar Airways read these comments I hope they investigate this matter and it was a blotch on the otherwise excellent service I was provided by other aircrews.