Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2439 reviews
7/10
5 star Skytrax Rating
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10/10

Qatar Airways customer review

(South Africa)

Economy Paris to Doha and then Business from Doha to CPT. Flight from Paris left late so I missed my connection in Doha. Ground staff waiting on my arrival to take me to transfer desk to make alternative arrangements. All done very professionally. Put on the following day's flight and overnight in a hotel in Doha at no additional cost. Doha's new airport is stunning. I used the business lounge on the morning of my revised flight and it was spacious modern with great food. The flight in business to CPT was superb. Very comfortable seat in the new Dreamliner with excellent entertainment attentive staff and good food options. Highly recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(United Kingdom)

Flight from Edinburgh to Singapore via Doha. Seemed like an amazing price for business class both ways and on a 5 star airline. Flights out were on new planes and very comfortable however cabin crew were tiring always fussing; maybe that's 5 star treatment but I don't like it. Flight back was on a not so new plane from Doha to London and not very comfortable I'll stick with BA premium economy out and business back in the future as its cheaper and all in a better experience. My colleague went Emirates business for around the same price as Qatar Airways and reported a very good experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(Canada)

Flew Edinburgh to Doha on flight QR0028 Doha to Colombo QR0660 again Colombo to Doha QR 0663 and Doha to Munich QR0057. For most of the sectors Boeing 787-8 Jet and Boeing 777-300ER Jet were used. Those were superb flights with amazing facilities except QR 0660. Crew and flight attendants also were fairly good. Flight QR0660. It was like an old bus there was no AC when we were on board. One hour was taken to fix the AC. This flight must not be used for international service it should be used for domestic service. I started from North America via Europe Middle East to South Asia. We expect comfortable service throughout all sectors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(Netherlands)

First leg QR1366 JNB-DOH on new Boeing 787-800. Efficient online check-in and friendly staff at baggage drop off. IFE system worked properly and crew was welcoming but not very friendly just did their job. Special ordered meals were served but drinks were only served twice! Flight was on time. Second leg QR67 DOH-FRA on Airbus A330-300. Staff was welcoming and helpful. IFE did not work properly (crashed several times). Ordered meals were served but tasted horrible. Moreover the amount was much to less. Again drinks were only served twice (during breakfast and lunch). I felt a bit ignored by the crew when I wanted a third drink which in my opinion should be served on a flight of seven hours. Flight arrived on time in Frankfurt.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qatar Airways customer review

(France)

Paris to Doha Business Class 15 August 2014. As always with Qatar Airways the crew and flight attendants were excellent. The service as everything else about the flight is on a good or excellent level. Difficult to find better ratio quality/price at least on this route Europe to Asia/Pacific.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(South Africa)

Economy from Cape Town to London via Doha. Extremely pleased. New 787 to Doha and found it very comfortable good leg room quiet and spacious overall. Older 340 to London but again comfortable and spacious. Easy transfer at Doha in the new airport. Staff on board very helpful and attentive. Food ok - but the hot snacks rather unpalatable. Recommended for the price and comfort. Both flights completely full.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(Australia)

Flew Perth to Doha to Manchester return which I do a few times a year. The planes where all very clean we flew an A330 and B777. The seat quality was one of the best I have had. The biggest let down for me and why I will not be using Qatar again was because I am an emerald one world flyer I was greeted by a member of the cabin crew who took my meal order only to find when the meals were served I was asked again as my preference was no longer available. I explained I had made a previous order being an emerald member. This was also the case for the fast track lanes at passport control no fast track passes handed out which it states in the one world privileges. Doha airport is so much improved easy connections and very clean and professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qatar Airways customer review

(Italy)

MXP-DOH (A320 business): Flew the refurbished A320 with the new flat-seat beds. Very comfortable to sleep on but the overall lack of space (as this is a narrow-bodied plane) makes you feel very close to your neighbours on either side. Service was rather disorganised with crew going back and forth constantly. Flight attendants were not rude but tended to be mechanical - this was a general impression I had on my other flights with Qatar. DOH- SIN-DOH (787 business): Amazing plane. Occupancy was low for this sector making an already spacious cabin seem more spacious with the seats very private. Lots of space for storage and seat was great for sleeping. Crew this time was better professional but not friendly apart from the cabin director who seemed genuine in welcoming people aboard. This is probably my favourite plane so far (better than the A380). DOH-MXP (A330): old plane with average seats (inclined flat seats not very comfortable for sleeping) washrooms were not very clean - the worst leg of the entire journey. The 'highlight' of this flight was excellent service from one Thai flight attendant: helpful and friendly. Overall: I found Qatar to be a well-priced airline offering good competent service. Food was above average (better than BA worse than SQ/Emirates) but portions were small (and I'm not a big eater). In- flight entertainment was a bit limited and the touch-screen controls were not the most intuitive and responsive. Plus with Qatar part of the Oneworld alliance - there are more opportunities to accrue points. Downsides: the shared Sala Montale lounge at Malpensa is depressing. Furnished well but lacking in refreshment offerings; delays for transfers at DOH. Still will probably fly Qatar again if the opportunity arises.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Pakistan)

Flew 2 sectors: Islamabad - Doha QR615 Doha - Manchester QR23. 1st sector on 773 - very clean and well maintained cabin excellent IFE and very welcoming and attentive cabin staff flight very smooth and superb landing at Doha. 2nd sector operated by A333 aircraft cabin clean and well maintained - comfort levels very good for a ~9 year old aircraft A7-EAH IFE acceptable needs upgrading. flight was smooth from take off on schedule to a normal landing before time. Arrival at gate was delayed by ~ 30 min for no fault of the airline rather due to a 'hoax' which was dealt with in an excellent manner by the authorities and exceptional professionalism demonstrated by the flight crew as well as the cabin crew. Only drawback was that the breakfast served on both sectors though well prepared was exactly the same.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(United Kingdom)

Flew LHR-DOH-RGN HND-DOH-LHR. The LHR-DOH was on a refurbished A330 so the flight was pleasant with a good sized IFE screen and a sufficient selection of films. However the letdown on this flight was the catering which was a running theme throughout all of the flights as well as the attitude of the cabin crew who looked as if they did not want to work. The DOH-RGN flight was good on the small A319 which only had 60 Passengers on board this helped as it meant the crew were more attentive. For the return we tried to upgrade at the Tokyo office offering to pay however we were told that because the DOH-LHR leg was full we could not even pay for the HND-DOH leg meaning the flight would have empty business class seats. The flight however from HND-DOH was very nice as the Tokyo office sent a message to check in stating that we would like extra legroom seats which was a nice touch. The DOH-LHR flight on the other hand was terrible a downgrade from the A380 to the A340 meant that the flight was totally full and the plane was showing its age with broken seats and dirty toilets. The crew also didn't help the flight by not smiling and ignoring the call button for passengers. All in all I was dissatisfied with Qatar Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no